Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB S908U Unlocked - Red
Average customer rating
4.7
(3,263 Reviews)
Rating breakdown 3,263 reviews
5 Stars
2,529
4 Stars
544
3 Stars
89
2 Stars
43
1 Star
58
89%of customers recommend this product.
(
622 out of
698)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB S908U Unlocked - Red
Customer Rating
5
Many people are enjoying their phone problem free
on May 5, 2022
Posted by: BabyMan
Expertise:Intermediate
Had the phone for about a month now because my order was insanely late, which I was compensated for by Samsung. This camera moved me from iphones because of the multitasking, camera, and stylus. I've had zero issues so far with my phone. Battery life averages around 6 hours which is disappointing. I use my phone causally and that is enough for me. I usually get home with 40 to 45% after an 8hr work day with all the best setting on. I customized the hell out of my phone and will continue to enjoy it until the phone is unrepairable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does everything.
on May 11, 2022
Posted by: ittyb
Expertise:Intermediate
I upgraded to the S22 Ultra from another device that I had for 3 years, and I haven't looked back. The S22 Ultra handles literally everything I throw at it, whether it be a long day of constant usage, a challenging photo or video, or anything else. This phone does everything and more.
My only gripe is that it's big and heavy. But I got used to it rather quickly.
My only gripe is that it's big and heavy. But I got used to it rather quickly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Is The Ultra Worth The Money
on May 11, 2022
Posted by: Fabi
from California
Expertise:Expert
I'm a ride or die with Samsung I have had 2 previous phones and have had no issues they are the best when it comes to working. The Ultra 22, however, I do not it was worth the money honestly I have a week with it, and as much as I want to convince myself that it's worth the money I can't. Other than that I'm hoping to down the line of chain and get the 22 plus, it seems the best for the bang to the buck.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible quality for the price
on May 14, 2022
Posted by: Spencer
from Florida
Expertise:Expert
The screen on the new galaxy's is extremely fragile I assume due to the rounded edges which serve no purpose. I has an s21 ultra that cracked on the right edge from a 1 ft fall at my desk. I was annoyed, but assumed it was a fluke. Got an s22 ultra. Had it for a month and a half. No real updates to the actual phone, but I just dropped it less than 6 inches onto my coffee table. I'm not exaggerating when I say 6 inches. It may have been less. The screen cracked in exactly the same spot as my s21 ultra. No just on the right side, but in the exact same location. These were both very small cracks which rendered the screen useless in both scenarios. This is unacceptable. As much as it pains me, Im actually considering an iphone for the first time ever.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Missing my Note and 4G. Just terrible!
on May 15, 2022
Posted by: 5g is useless
from California
Expertise:Intermediate
Extremely upset with this phone. My note 8 with 4g NEVER had any of this issues I have with this phone. The internet connection is constantly lost. When there is a connection, it very show and takes pages forever to load. I've tried all the troubleshooting tips and nothing. Have a trio coming soon and thought this phone would give me a stronger hotspot, but now I'm concerned the hotspot wouldn't even work well at all. As expensive as this phone is, this is absolutely unacceptable! It's very infuriating!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Issues with mobile network connection on Samsung phone https://www.Samsung.com/us/support/troubleshooting/TSG01212956/
Samsung phone has slow mobile data speed
https://www.Samsung.com/us/support/troubleshooting/TSG01001605/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516994
Have a great day.
^Charles
Issues with mobile network connection on Samsung phone https://www.Samsung.com/us/support/troubleshooting/TSG01212956/
Samsung phone has slow mobile data speed
https://www.Samsung.com/us/support/troubleshooting/TSG01001605/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516994
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
Needs better fingerprint reader
on May 18, 2022
Posted by: Shades
from Texas
Love the phone, other than it's finicky finger print reader. 3/4's of the time it does read. Continually have to replace finger. Sometimes just leaving finger & sliding slightly gets it to work. Never had this issue with my Note 9. It's really frustrating & I wish they'd fix this some how.
Phone takes great photos, love the news edit & keep the same file name. Plus if need be can be reverted back to original. Not having to find the older photo & delete is a plus, so no more duplicates.
Phone takes great photos, love the news edit & keep the same file name. Plus if need be can be reverted back to original. Not having to find the older photo & delete is a plus, so no more duplicates.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Performance
on May 21, 2022
Posted by: Jose
from Houston TX
Expertise:Intermediate
I am stunned by the insane performance on this phone. The phone works so smooth and fast. Also with the super fast charging I can get my phone from 0-100 in 1 hour. I will never regret this purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Buyer's Remorse
on May 21, 2022
Posted by: Annie
from Kentucky
Expertise:Intermediate
I regret spending such an amount of money on this phone or any phone for that matter. I needed a new phone immediately for work and rushed my purchase. I am disappointed that this phone doesn't accept an sd card and also that it doesn't have a 3.5 mm earphone jack. It's heavy and bulky to hold and carry in my purse. All the camera features on the back are such that my fingers are all over them as I'm holding the phone. I only use a few apps compared to most people I know yet the storage is already 75% full due to the preinstalled apps. So far the battery is just fair. I've only had the phone a few days so I hope I'll get used to it and it will "make do" until I retire - then it's back to a simple, cheap phone. Or maybe no phone at all, which sounds better to me at this moment.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, May 24, 2022
Hi Annie, thank you for your feedback on your Galaxy S22 Ultra. The S22 Ultra does not feature expandable storage or a 3.5mm earphone jack as you mentioned. However, it does have the ability to use a USB-C to 3.5mm adapter for traditional headphone use. Below are some links that you may find useful for some of the concerns that you’ve detailed here. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Storage:
https://www.samsung.com/us/support/answer/ANS00077611/
https://www.samsung.com/us/support/answer/ANS00078952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Storage:
https://www.samsung.com/us/support/answer/ANS00077611/
https://www.samsung.com/us/support/answer/ANS00078952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US