Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7
(5,602 Reviews)
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Posted by: Alex
Expertise:Expert
Verified Purchase:Yes
Great phone, needs better cameras. These are average at most for this price poinr
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, January 18, 2025
Thank you for your feedback on the Galaxy Z Fold6, Alex! We're thrilled to hear you find the device great. We understand that the camera performance is an essential aspect for many users, and we're constantly working to enhance that experience. The Galaxy Z Fold6 features upgraded camera technology designed to deliver vivid and vibrant photos, so we appreciate your input as it helps guide our future improvements. We're committed to pushing the boundaries of innovation, ensuring that our foldable devices not only provide versatility but also meet high standards for photography. Your experience matters to us, and we hope you continue to explore the full capabilities of the Galaxy Z Fold6. Check out the link attached to learn more about the camera features your phone offers. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Kaitlyn K
Verified Purchase:Yes
Screen glitches and can't press on it sometimes. Camera is absolutely horrible don't even try and zoom in i should of never switched to this phone waste of money.
Response from Samsung USBy Social Commerce, October 22, 2024
Hello Kaitlyn,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy device’s touchscreen is its center of navigation, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen or unresponsive. Please take the opportunity to review, "Touchscreen issues on a Galaxy phone or tablet" to help resolve what you may be experiencing with your Z Fold6. The Fold6 features a 10MP Front/Cover Camera. The Main Screen has a hidden 4MP Under Display Camera. And on the rear, Galaxy Z Fold6 is equipped with a 50MP Wide-angle Camera, 12MP Ultra-Wide Camera and 10MP Telephoto Camera. Throughout your day, take crisp, clear photos enhanced by an advanced processor and AI-powered software. Download Expert RAW for even more creative control of Galaxy Z Fold6's pro-grade cameras. For your convenience, I have included a link to your device manual so that you may easily customize your new Z Fold6 to fit your unique personality. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy device’s touchscreen is its center of navigation, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen or unresponsive. Please take the opportunity to review, "Touchscreen issues on a Galaxy phone or tablet" to help resolve what you may be experiencing with your Z Fold6. The Fold6 features a 10MP Front/Cover Camera. The Main Screen has a hidden 4MP Under Display Camera. And on the rear, Galaxy Z Fold6 is equipped with a 50MP Wide-angle Camera, 12MP Ultra-Wide Camera and 10MP Telephoto Camera. Throughout your day, take crisp, clear photos enhanced by an advanced processor and AI-powered software. Download Expert RAW for even more creative control of Galaxy Z Fold6's pro-grade cameras. For your convenience, I have included a link to your device manual so that you may easily customize your new Z Fold6 to fit your unique personality. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Written by a customer while visiting Samsung US
Posted by: Timber the Gray wolf
from United States
Expertise:Expert
Verified Purchase:Yes
It's a refinement all around.
Software and hardware improvements.
Camera hardware is the same but processing is improved.
Some are satisfied with the fold 4 but put google keyboard on the fold 6 and it's a beautiful refined experience that must be tried in person.
Software and hardware improvements.
Camera hardware is the same but processing is improved.
Some are satisfied with the fold 4 but put google keyboard on the fold 6 and it's a beautiful refined experience that must be tried in person.
4/5 because they should have updated the telephoto camera and that matters when your display is the size of a mini tablet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, January 15, 2025
Thank you for your thoughtful review of the Galaxy Z Fold6. We’re excited to see that you appreciate the refinements in both software and hardware. While the camera hardware remains the same as in previous models in some instances, we concentrated on enhancing the processing capabilities to ensure that every shot is captured with precision and clarity. Additionally, the improved experience with the Keyboard underscores our commitment to enhancing user convenience and productivity. We noted your thoughts on the telephoto camera update. It is an important feature for many users, especially with the expansive mini tablet-sized display that allows for engaging photography experiences. While we have made significant strides in the camera’s processing, we truly value feedback like yours as it helps us explore future enhancements. Thank you for your rating and for sharing your experience. We hope you continue to enjoy your Galaxy Z Fold6 and explore everything it has to offer. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Snapdragon 3 and squared off Edges for bigger disp
on October 18, 2024
Posted by: Anonymous
Verified Purchase:Yes
The latest iteration of the foldable device has proven to be a remarkable improvement over its predecessors. The squared-off screen design creates an illusion of increased size and enhanced brightness, resulting in an immersive viewing experience.
Written by a customer while visiting Samsung US
Posted by: Thuy
from Lowell MA
Expertise:Expert
Verified Purchase:Yes
Good galaxy z phone ……………………………………………,,………………………..
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Rajesh
from Connecticut
Expertise:Intermediate
Verified Purchase:Yes
I was worried if the phone will heat up, might have too many bloatware (Pixel user before), too small front screen, bulky etc.
I got say, none of these are a problem or an issue. Fold 6 is sleek and feels great (no cover).
A down side is the camera, it feels like it's a generation or two backwards in terms of clarity but other than that works great
I got say, none of these are a problem or an issue. Fold 6 is sleek and feels great (no cover).
A down side is the camera, it feels like it's a generation or two backwards in terms of clarity but other than that works great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice device - Fixed flatness, Need longer battery
on October 18, 2024
Posted by: DNAJ
from San Diego, California
Expertise:Expert
Verified Purchase:Yes
The battery needs greater longevity. Especially with solid state batteries, you should be able to double the time.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, January 14, 2025
Thank you for sharing your feedback about the Galaxy Z Fold6, Dnaj! We're glad to know that you appreciate the device and its improved flatness. Regarding your concern about battery life, we understand how crucial longevity is for a device designed to be versatile. The Galaxy Z Fold6 features a robust 4,400mAh dual battery that supports all-day usage, is designed to handle multitasking effortlessly, and allows you to enjoy up to 23 hours of video playback and up to 77 hours of audio playback. Our advanced software optimization, including Adaptive Power Saving, is intended to extend your usage time even further, making it easier to stay connected and productive throughout your day. If you are experiencing a shortened battery life, we recommend checking out the links attached for options that should help enhance your phone's battery performance. While the current battery is designed for durability and performance, we're committed to pushing boundaries and improving our products in future iterations. We appreciate your insights and are always here to listen to our customers. Thank you for being part of the Samsung community! -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Posted by: David
Verified Purchase:Yes
I upgraded from the Z Fold 4 to the Z Fold 6, and honestly, I barely notice the difference! Everything is almost the same, bar the slight increase in the front screen. Samsung needs to do better, seriously. Samsung cannot continue to treat their customers with such disdain, and still expect loyalty. I've exclusively used Samsung phones since October of 2012, and recently, I've begun to question why…. It's the same rinse and repeat products, only at a higher price every year! 🤮
Written by a customer while visiting Samsung US