Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7
(5,602 Reviews)
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
3
Needs improvement
on October 20, 2024
Posted by: AudiS5
[This review was collected as part of a promotion.] Switching from a galaxy 22 ultra to the fold 6 came with with its cons. Loss of fingerprint sensor on screen to a button on the fold 6 makes it harder to unlock phone when on car mount. I do not like that I cannot lower or increase the display resolution on the fold 6 which can help save battery. Bring back swipe navigation button markers instead of swipe only or buttons. Battery life could improve. Outer screen makes typing difficult even when expanding keyboard.
Value
3
Response from Samsung USBy Social Commerce, October 22, 2024
Salutations AudiS5,
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Though the Z Fold6 features the same 4400mAh battery as Z Fold5, an advanced processor allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. If you are experiencing less than anticipated battery life on your device, please take a moment to review "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. If you would like to share any other feedback with us regarding your purchase, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
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https://smsng.us/X-Messages
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Though the Z Fold6 features the same 4400mAh battery as Z Fold5, an advanced processor allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. If you are experiencing less than anticipated battery life on your device, please take a moment to review "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. If you would like to share any other feedback with us regarding your purchase, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Posted by: Bill S
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
I traded my Z-Fold 5 for the Z-Fold 6. I pondered over making the trade but the trade in value was hard to pass up. However, I am very glad I made the decision because the Z-Fold 6 is much liter and has several additional features. This phone is very well made the center crease can barely be felt compared to my Z-Fold 5.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, takes some getting used to
on October 19, 2024
Posted by: JCF11349
[This review was collected as part of a promotion.] The Galaxy ZFold 6 is an amazing phone. At first I was skeptical and having issues adjusting to the slimmer front display. After using it for a few months I started to use the front display for quick daily tasks such as texting or a little doom scrolling but towards the end of the day I almost exclusively use the big screen for as much as possible. It is great for mobile games, streaming games from PC, watching videos, showing pictures to friends and family, all forms of multitasking, forum browsing, and an even better conversation starter. The only con I have is that camera quality is severely lacking. Especially the inner display selfie camera. Barely passable for video calls. Overall great phone once you get used to the slim outer display and even better phone when you start using all of the available features such as Galaxy AI, multitasking, and the selfie mode camera settings.
Value
4
Written by a customer while visiting Samsung US
Posted by: krtamtz
from Reno, NV
Expertise:Intermediate
Verified Purchase:Yes
Couldn't believe that they got me a phone with thr easiest process in my life. Will be buying them all the time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Eric
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
Great phone excellent speed and storage for me!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the flexibility
on October 19, 2024
Posted by: Frugaljill
[This review was collected as part of a promotion.] When i go the phone it was merely because I needed a bigger screen. Little did I realize I was getting so much more. This phone has allowed me to not only do the regular phone things, but with Galaxy AI I can modify pictures I've taken to include objects that weren't in them initially. And it looks real even though I am in no way to be considered an artist.
Value
4
Response from Samsung USBy R&R Team, January 15, 2025
Thank you so much for sharing your thoughts on the Galaxy Z Fold6, Jill! We’re thrilled to see that you’re enjoying the enhanced experience it offers. It’s great to know that the larger screen has positively impacted your daily tasks. The immersive display is designed to provide an unparalleled viewing experience, allowing you to multitask with ease and enhance your productivity. We’re particularly excited about Galaxy AI and its capabilities. The ability to modify pictures and include new objects seamlessly reflects our commitment to empowering creativity, even for those who don’t consider themselves artists. With features like AI Photo Remastering, your images truly come to life, making it easier for anyone to create stunning visuals. Thank you again for your feedback! If you have any further questions or if there’s anything else you’d like to share, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Alvaro
from Virginia
Verified Purchase:Yes
I've been using the Galaxy Z Fold 6, and I'm incredibly impressed. The foldable design feels sturdy yet sleek, making multitasking a breeze. The large, immersive screen is perfect for media and productivity, and switching between apps is seamless. The improved hinge mechanism is noticeably smoother, and battery life holds up well, even with heavy use. It's everything I hoped for in a foldable phone powerful, innovative, and truly versatile. Highly recommended for anyone looking for cutting-edge tech in their pocket!"
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: ImmI
Verified Purchase:Yes
Google map sometimes do not load it hangs. S pen should be included. Magnetic Car mounting not easy
Response from Samsung USBy R&R Team, January 14, 2025
Thanks for taking the time to share your candid feedback on the Galaxy Z Fold6! We always look forward to hearing from our customers. We always appreciate hearing from our customers. It’s great to see that you’re exploring all the features! We want to ensure you have the best experience, so we recommend keeping your software updated for optimal performance, as this can enhance the use of apps like Google Maps. Also, be sure to update the app as well. We see that you suggested that we include the S Pen with the Fold6. While it is sold separately, we believe the added precision and versatility it offers truly elevate the Z Fold6 experience. Your insights are invaluable as we continue to enhance the user experience. If you have any further suggestions or questions, please feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US