Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,602 Reviews)
Open Ratings Snapshot
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
3 out of 5
3
its so/so
on December 24, 2024
Posted by: surfed
I got it when it first came out, I was excited at first, the front screen needs to be bigger, after you put a case on its even smaller. The camera is not as good as i would like. I have the samsung S24 ultra on my other line and i switched to use the ultra on my main line now. i am not using the fold as much as i want to.
Response from Samsung USBy R&R TeamDecember 27, 2024
Thank you for sharing your thoughts on the Galaxy Z Fold6! We really value your feedback about the front screen size and camera performance. Silver The Galaxy Z Fold6 features a 10MP cover camera, a 4MP under-display camera, and a versatile rear setup featuring a 12MP ultra-wide camera, a 50MP wide-angle camera with 2x optical quality zoom, and a 10MP telephoto camera with 3x optical zoom. For those who appreciate the detail, every image captures stunning clarity and vibrancy, thanks to the high-resolution 50MP camera. At Samsung, we’re always looking for ways to improve your experience, and we believe the Z Fold6 does just that. It brings together cutting-edge technology and a stylish design, making it easier and more enjoyable for you to multitask and consume media. We invite you to explore all the great features it offers, like the innovative Flex Mode and multi-window functionality, which can truly make your daily tasks more efficient. Your insights are incredibly helpful as we work to create the best devices for everyone. Thanks for being a part of the Samsung family! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love it, but want more
on December 24, 2024
Posted by: Rebz
Verified Purchase:Yes
Great phone, would like to see solid state battery, and cameras comparable to flagship S series phones. Add these features and you have a phone hard to avoid.
Response from Samsung USBy R&R TeamJanuary 9, 2025
Thank you for your thoughtful feedback about the Galaxy Z Fold6, Rebz. We appreciate your enthusiasm for our products and your desire for innovation. We’re excited to share that the Z Fold6 features cutting-edge technology and an exceptional user experience. While we currently don’t offer a solid-state battery, we are constantly working to improve battery performance and lifespan to meet user needs. The Fold6 is designed with a powerful 4,400 mAh battery that supports all-day usage, allowing you to do more without interruptions. Regarding the camera, we understand how important photography is for our users. The Z Fold6 boasts an advanced camera system with stunning image quality and versatility. We strive to ensure that our cameras deliver exceptional results, aiming to rival those of flagship S series phones with features like our Super Steady Video and Night Mode. Your insights reflect the desires of many users, and we value your suggestions for future iterations. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. Thank you for being part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!
on December 24, 2024
Posted by: D Welch
from Columbus, OH
Expertise:Expert
Verified Purchase:Yes
Best Samsung Galaxy Fold yet! Love the new shape and feel.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 23, 2024
Posted by: Frog87
from Omaha, NE
Expertise:Intermediate
I got this phone about 3 months ago I have nothing but good things to say about it because it's my first fold phone. Although there are some things that I haven't even tried out yet. It's a lot on here, but so far I love it at the design and everything.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I LOVE IT
on December 23, 2024
Posted by: UNBOXPLEASURE
from Houston TX
Expertise:Expert
Verified Purchase:Yes
I transitioned from the Z Fold 3 to the Z Fold 6. Initially, I assumed that the design was identical, but it was evident that the device was significantly different in terms of form factor. However, it was necessary to utilize the device to comprehend the difference. I am particularly fond of small phone form factors, hence, the Z Fold 6 became a perfect fit for me.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
(click to see the video)
User submitted video
Response from Samsung USBy R&R TeamJanuary 8, 2025
Thank you for your thoughtful review of the Galaxy Z Fold 6! We're elated to hear about your transition from the Z Fold 3 and appreciate your insights on the differences in form factor. Samsung designed the Z Fold 6 to enhance the user experience, focusing on not only performance but also ergonomics. It's great that you found the compact size appealing, as our aim is to create devices that seamlessly fit into your lifestyle while delivering top-notch functionality. The advancements in the Z Fold 6, such as improved durability and refined design, were specifically crafted to ensure a strikingly elegant yet robust experience. You are absolutely right that engaging with the device is crucial to appreciating its full potential, and we are delighted that you are enjoying that aspect. We hope the Z Fold 6 continues to meet your expectations and enhances your daily life with its versatility and cutting-edge features! If you have any further thoughts or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
do not buy this phone
on December 23, 2024
Posted by: Felipe
from Nevada
Expertise:Expert
Not good. at the first day a have this phone the phone restart and shutdown itself several times in the day. 3 months and still do not buy this phone ..
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R TeamDecember 29, 2024
Thank you for sharing your honest feedback on the Galaxy Z Fold6, Felipe. It features the fastest processor in a Galaxy smartphone, allowing you to enjoy silky-smooth gaming with Vulkan, even in AAA games. Additionally, the Snapdragon® 8 Gen 3 for Galaxy delivers truly impressive graphics. If your Samsung phone is experiencing repeated restarts accompanied by an automatic error report, it often points to a software-related discrepancy. This may stem from a faulty app, outdated system software, or possibly a corrupted file. To troubleshoot the situation, you can start by updating your phone’s software to ensure it has the latest security patches and features. If this continues, try booting your device into Safe Mode, which disables third-party applications and may help identify any problematic apps. Additionally, clearing the cache data can remove temporary files that may be causing this. Should these steps not resolve this, performing a factory reset may be necessary to restore the phone to its original settings. Check out the link attached for additional troubleshooting options if needed. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001548/ (Phone restarting)
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Don't walk, run to buy!!
on December 23, 2024
Posted by: Dparrish32
from Alabama
Expertise:Intermediate
Verified Purchase:Yes
This is an amazing phone. Battery life is amazing and it charges quickly. The camera is great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
From Fold 4 to Fold 6
on December 23, 2024
Posted by: Stephanie
from Memphis, TN
Expertise:Intermediate
Verified Purchase:Yes
I am enjoying my Samsung Fold 6. I upgraded from the Fold 4. It is impressive when you show others the beauty pictures.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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