Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,602 Reviews)
Open Ratings Snapshot
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
2 out of 5
2
Unfortunately poor performance & camera quality
on January 1, 2025
Posted by: Chris V
Expertise:Expert
Verified Purchase:Yes
Long time Samsung fan and early tech adopter. I was excited for the Z Fold 6, however unfortunately the performance and photo quality of the Z fold 6 was poor and very disappointing. Apps kept crashing and photo quality felt like a few models ago. Ended up going back to Galaxy S24 Ultra for better camera quality
Response from Samsung USBy R&R Team, January 2, 2025
Thank you for sharing your feedback about the Galaxy Z Fold 6, Chris! We're thrilled to hear that you're a long-time Samsung fan and appreciate your passion for our innovations. The Galaxy Z Fold 6 is designed to transform the way you multitask and enjoy content, featuring advanced flexibility and a stunning display that brings your apps to life. While we hate to hear about your experience with performance and camera quality, we continually strive to enhance our technology and ensure that each device meets the expectations of our users. We recommend ensuring that all your apps are up to date with the latest software available and that your phone is up to date. Also, be sure to check out the link attached to learn more about the great camera features your Z Fold6 offers. Your feedback is incredibly valuable as we work to improve and innovate. For any further concerns or questions, please be sure to reach out to us at Samsung Support. Thank you for being a member of the Samsung community! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003468/smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on January 1, 2025
Posted by: Jay s
Expertise:Intermediate
Verified Purchase:Yes
It is perfect for those who love to explore things on big screen, make thing a lot easier.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Hi there, Jay! Thank you so much for sharing your thoughts on the Galaxy Z Fold6. We're pleased to see that you're enjoying the experience so far! The main display is designed to elevate your viewing pleasure with its impressive 2160 x 1856 resolution, offering stunning clarity on that expansive 7.6-inch screen. Whether you're streaming your favorite shows or multitasking with multiple apps, the Dynamic AMOLED 2X technology ensures vibrant colors and deep contrast, making everything more immersive. We love that you’re finding it perfect for exploring content on such a large display. If you have any more feedback or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Trade up directly with Samsung!
on January 1, 2025
Posted by: Nadja
from SC
Expertise:Expert
Verified Purchase:Yes
The trade in experience was so easy to follow, and the new Fold is perfect. Very happy with my purchase and with the rebate promotion offered.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on December 31, 2024
Posted by: Anonymous
from phoenix ,AZ
Expertise:Intermediate
Verified Purchase:Yes
nice phone. wide screans , good for entertainment and office work
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Folding Phone on the Market.
on December 31, 2024
Posted by: Tom Jurcak
from Seattle, Washington
Verified Purchase:Yes
Supper, Supper phone. It just had slight damage. Two smallblack dots appeared on the edge of interior screen. I been to busy to take care of it, even if I can.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor value, crappy photos.
on December 31, 2024
Posted by: FoldUser
Expertise:Expert
very poor value. Better off buying an older fold used for a few hundred and getting everything the new model has to offer with the software updates.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 31, 2024
Thank you for sharing your thoughts on the Galaxy Z Fold6. We are committed to providing cutting-edge technology and exceptional value in our devices. The Galaxy Z Fold6 features a stunning display, powerful performance, and innovative multitasking capabilities that enhance your mobile experience. Additionally, photography has been transformed with our upgraded Galaxy AI engine, allowing you to create remarkable content with advanced specifications and features like AI Zoom, powered by the Pro Visual Engine. The camera system includes a 10MP front camera, a 4MP under-display camera, and a rear setup featuring a 12MP ultra-wide camera, a 50MP wide-angle camera with 2x optical quality zoom, and a 10MP telephoto camera with 3x optical zoom. For those who appreciate detail, the high-resolution 50MP camera brings every image to life with stunning clarity and vibrancy. The Galaxy Z Fold6 is equipped with tons of camera features, so you can capture high-resolution photos. Check out the link attached to learn more about the great camera features your Fold6 offers. With each new model, users can enjoy advancements in software and hardware that elevate productivity and creativity. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003468/
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The Poorest phone with a Double Ugly Front Camera
on December 30, 2024
Posted by: SSSS
from Virginia Beach, VA
Expertise:Expert
Verified Purchase:Yes
Both the Front camera is snowy and blurry. Never buy this expensive phone. Samsung support also not helping even though Samsung service center is identifying as hardware issue.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 31, 2024
Thanks for taking the time to share your candid feedback with us! We noticed your review is about the Galaxy Z Fold6. The Galaxy Z Fold6 features an impressive camera system, including a 10MP front (or cover) camera. The main screen is equipped with a hidden 4MP under-display camera. On the rear, you'll find a powerful triple-camera setup: a 50MP wide-angle camera, a 12MP ultra-wide camera, and a 10MP telephoto camera. With this advanced processor and AI-powered software, you can capture crisp, clear photos throughout your day. For even greater creative control, consider downloading the Expert RAW app, which enhances the capabilities of the Galaxy Z Fold6's professional-grade cameras. We'd love to gather some additional information so that we can provide the proper assistance. Please reach out to us at Samsung Support so that we can look into this for you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent
on December 30, 2024
Posted by: Harrysoccer
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
I am really enjlying the phone. Its a good phone to use
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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