Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7
(5,602 Reviews)
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Posted by: Jackkaushal
from Forest hill ny
Verified Purchase:Yes
Samsung z fold 6 ..very stylish very strong very quick..
I would recommend this to a friend!
Design
5
Value
5
Response from Samsung USBy R&R Team, May 30, 2025
We appreciate your review of the Galaxy Z Fold6, Jack. It’s wonderful to know that you find it stylish, strong, and quick. The innovative design enhances your experience while keeping you productive. We put a lot of effort into creating a device that combines elegance and durability, and your feedback is invaluable. If you ever have any inquiries or concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Brianne
from Alton, IL
Verified Purchase:Yes
Love it!! Had a fold 4 and battery life wasnt great, it was heavy and the crease had some peeling with the screen protector. So
I got the 6 and all those problems are gone. I absolutely love it l!!
I got the 6 and all those problems are gone. I absolutely love it l!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 30, 2025
We appreciate you sharing your experience with the Galaxy Z Fold6, Brianne! We’re pleased to see that the improved battery life, lighter design, and enhanced durability have made such a positive impact on you. It’s fantastic to know you love your new Z Fold6! If you ever have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. We’re here to help you get the most out of your Galaxy Z Fold6! Enjoy your amazing device!
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Written by a customer while visiting Samsung US
Posted by: Dwayne
Verified Purchase:Yes
This phone is pretty dang cool. I have no regrets & I recommend it!
Written by a customer while visiting Samsung US
Posted by: SteveS4219
from Buffalo, NY
Expertise:Expert
Verified Purchase:Yes
Cheap and that's just the start. Software is subpar, hardware even worse.
Response from Samsung USBy R&R Team, January 9, 2025
Hi Steve! Thank you for taking the time to share your review of the Galaxy Z Fold6. We appreciate you reaching out to let us know about your experience. We hate to see that your experience with the Galaxy Z Fold6 hasn’t met your expectations. The Galaxy Z Fold6 was designed to combine cutting-edge software with premium hardware, like its powerful Snapdragon 8 Gen 3 processor and Dynamic AMOLED 2X display for immersive multitasking. In order to assist you, we would need to gather some additional information regarding your experience. We’d love the opportunity to help ensure you’re getting the most out of your Fold6. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Tony
from California
Expertise:Expert
Verified Purchase:Yes
when phone folds open a little gasket somehow is twisted on the edge of the phone. Only had this phone for a month and now they're saying, it's not covered under the warranty. Not right. Sold me a lemon phone.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, January 9, 2025
Hi Tony! Thank you for sharing your thoughts about your Galaxy Z Fold6. We truly value your feedback and want to ensure you have the best possible experience with your device. Samsung is committed to quality, and we understand how frustrating it can be when things don't meet your expectations. If you could reach out to us at Samsung Support, we would love to take a closer look at what you're experiencing and help you find a resolution. Additionally, we would like to inform you about Samsung's Z Assurance program. This program offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold5 and Galaxy Z Flip5 devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you need to register your device with a Samsung account. Please note that this offer is available only to the original purchaser and does not apply to second-hand devices. You can access this service by visiting Samsung's support page, selecting "Start a Repair," and following the instructions. Thank you for being a part of the Samsung family, and we hope to assist you soon! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Lastman47
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
Really great phone and the trade in program was a breeze.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Heyburn Idaho
Expertise:Expert
Verified Purchase:Yes
Not worth the change from Fold5. Screen is unresponsive most of the time. Battery is ridiculously under-powered. Case is slick (slippery) making it way to easy to drop. Really not an upgrade at all.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for taking the time to share your experience with the Galaxy Z Fold6, Robert. We appreciate your feedback and hate to see that it may not have fully met your expectations. Regarding screen responsiveness, the Galaxy Z Fold6 features a 7.6-inch QXGA+ Dynamic AMOLED 2X main display and a 6.3-inch HD+ AMOLED cover display with an adaptive refresh rate of up to 120Hz, enhancing smoothness compared to the Fold5. To ensure optimal performance, please make sure your device is updated with the latest software. You can do this by going to Settings > Software update > Download and install, as updating can often enhance the overall experience. Also, make sure to keep your apps up to date. The Galaxy Z Fold6 has a 4,400 mAh dual battery with improved management features for battery performance. If you're experiencing a shortened battery life, please be sure to check out the links attached for options to help optimize your phone's battery life. We understand that the case design may feel a bit slick. To improve your grip, we recommend using a textured case or accessories designed for better handling. This can significantly help prevent drops. The Galaxy Z Fold6 is powered by the Snapdragon 8 Gen 3 for Galaxy processor, enhancing overall performance and graphics capabilities. Additionally, it offers up to 12GB of RAM and up to 1TB of storage, making it suitable for multitasking and storing large files. If any of this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Posted by: Nyb Rome
Verified Purchase:Yes
Sleek design. Very nice phone. Love the large screen great for videos and movies
Written by a customer while visiting Samsung US