Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7
(5,602 Reviews)
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
5
Love it
on January 12, 2025
Posted by: Lucy
Love my phone. Battery is great. So many features.
Written by a customer while visiting Samsung US
Posted by: Lucy
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Really love my new phone. Still learning about all new features. Battery is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Dead pixels after just a few weeks of opening a br
on January 12, 2025
Posted by: Sabrina
from Beverly a Hills, CA
Expertise:Intermediate
Verified Purchase:Yes
The phone is great, however less than 3 weeks after the phone arriving, there is a black dot in the middle left side of the screen that is growing. I'm going to have to send the phone back. I'm pretty angry about it too. This phone should not do that. It's way too expensive and apparently it's not a unique problem to my phone.
No, I would not recommend this to a friend.
Performance
4
Design
4
Value
1
Response from Samsung USBy R&R Team, January 13, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Sabrina. It's fantastic to see that you enjoy the phone! However, we’d like to address your experience with the screen. The Galaxy Z Fold6 features multiple upgrades over its predecessors, including an improved hinge design for enhanced durability and a stunning, brighter display that elevates your viewing experience. We also want to share some valuable information regarding our Samsung Z Assurance program. If you purchased your device from authorized distributors before July 31, 2024, you can access a one-time discounted repair for the interior folding screen, provided you register your device with a Samsung account. This offer is exclusive to the original purchaser and only applies to the interior screen. You can initiate this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. We recommend reaching out to us at Samsung Support so that we can look into what can be done to get this resolved. Your experience with the Galaxy Z Fold6 is important to us! We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Harenc
from Ca
Verified Purchase:Yes
Not bad but overprice for sure. Camera is good screen is big.
Performance
3
Design
4
Value
5
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for your review of the Galaxy Z Fold6, Harenc! We're thrilled to hear that you find the camera quality impressive. It truly enables users to capture stunning photos and videos using its advanced features. The Galaxy Z Fold6 comes with a variety of camera options, allowing you to take high-resolution pictures and videos of yourself, your friends, and your family. Make sure everyone is well-lit at night with Nightography, use Pro mode for professional-looking photos and videos, and relive your memories with Instant Slow-mo. Additionally, you can utilize Galaxy AI editing tools to adjust and customize your images. We're also glad you appreciate the large screen. The Galaxy Z Fold6 is designed for an immersive experience, making multitasking, gaming, and watching videos more enjoyable than ever. Features like Flex Mode and App Continuity take advantage of the large display, allowing you to work and play in new ways. We appreciate your input and are excited for you to explore all the amazing capabilities the Galaxy Z Fold6 has to offer! If you hava any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: David L
from Tampa, FL
Expertise:Intermediate
Verified Purchase:Yes
My wife and I really like the phones, but it's Samsung changing the software from the S23 that drives us crazy. They changed to Google text messaging, so now I can't delete most of a text with one or two clicks, I have to click each one, in one person's stream, to delete them. I can't get rid of outgoing text message sounds, unless I also get rid of incoming. Adding photos to a text has changed, and copying a text message requires a new step that is explained NOWHERE. In fact, the Samsung repair guy didn't know how, and had to ask someone else in the store. As with upgrading any electronic, there's a learning curve and we'll get through it. There are some cool features for sure, but I miss some of the older simpler stuff. Looking at pictures of videos on the double screen is really nice.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: MLee
from Ogden, UT
Expertise:Intermediate
Verified Purchase:Yes
Like its slimness when folded for putting in my purse. Then having the larger screen when opened. Maybe the only negative is Solitaire/Poker games don't spread out evenly -- tend to get bunched at the bottom of screen, even when turned to the side. I've learned to work around it. The fingerprint is easier on the side than on the front of screen. Thus far battery holds up well and phone doesn't get too warm. Even though I plan to buy phone cases, still wish these came in a prettier variety of colors.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Rich
from Ny
Expertise:Intermediate
Verified Purchase:Yes
The phone is decent. The camera is no where close to the camera available on the S22 though. The rest of the features are decent enough and the bigger screen does make things easier for using office software such as excel. Gaming is average.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, January 9, 2025
Hey Rich! Thanks for sharing your thoughts on the Galaxy Z Fold6. We understand that the camera is a crucial aspect for many users. The Galaxy Z Fold6 features a robust camera. It includes a 10MP front/cover camera, a hidden 4MP under-display camera on the main screen, and on the rear, a 50MP wide-angle camera, a 12MP ultra-wide camera, and a 10MP telephoto camera. Throughout your day, you can take crisp, clear photos enhanced by our advanced processor and AI-powered software. For those who love creative photography, downloading Expert RAW allows for even more control over the pro-grade cameras. We're excited to see that you appreciate the larger screen! It's designed to enhance productivity, especially when using office software like Excel. With Samsung's Multi-Active Window feature, you can run multiple apps simultaneously, making multitasking even easier. As for gaming, we continuously strive to improve performance with each model, and the Z Fold6 provides an immersive experience with its vibrant display and powerful processor. We appreciate your feedback, as it helps us continue to refine and elevate our devices. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: SamsungW0re
Verified Purchase:Yes
Keep your Z Fold 5. Not worth the upgrade to Fold 6.
Response from Samsung USBy R&R Team, January 9, 2025
Thank you for sharing your feedback on the Galaxy Z Fold6. We understand that you’re comparing it with the Galaxy Z Fold5, and we appreciate your perspective. The Galaxy Z Fold6 offers several enhancements, including improved durability with Gorilla Glass Victus 3, a more seamless Flex Mode, and upgraded multitasking features designed to take advantage of the foldable display. Additionally, the Z Fold6 comes with a brighter display and a refined hinge mechanism for a smoother experience. If you’d like to explore these new features further, check out the link attached to learn more about the upgrades that the Z Fold6 offers. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/mobile-phone-buying-guide/samsung-galaxy-z-fold-6-vs-z-fold-5/?srsltid=AfmBOoqncnPhZdnPhsgFcZYu5rGsS9pe0O1wvFil3E6o_cYGB76WXHdr
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https://www.samsung.com/uk/mobile-phone-buying-guide/samsung-galaxy-z-fold-6-vs-z-fold-5/?srsltid=AfmBOoqncnPhZdnPhsgFcZYu5rGsS9pe0O1wvFil3E6o_cYGB76WXHdr
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Written by a customer while visiting Samsung US