Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,602 Reviews)
Open Ratings Snapshot
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
5 out of 5
5
The perfect pocket device.
on January 23, 2025
Posted by: Tapago
from Las Vegas, Nevada
Expertise:Intermediate
Verified Purchase:Yes
Useable, usefull and unique. The best device for all worlds. This is best functioning tool for all my needs.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2025
Thank you for your feedback on the Galaxy Z Fold6, Tapago! We’re thrilled to see that you find it to be a useful and unique device. The versatility of the Z Fold6 really shines with its expansive screen that allows for multitasking and productivity like never before. We designed the Z Fold6 to cater to a variety of needs, whether it's for work, entertainment, or staying connected with loved ones. The improved Flex Mode and enhanced performance features make it a fantastic tool for any situation. Your enthusiasm for its functionality means a lot to us, and we’re always here to help you make the most of your device. If you have any questions or concerns, reach out to us at Samsung Support! Thank you for being a valued Galaxy user! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 23, 2025
Posted by: Joey
Expertise:Expert
Love the device is , wonder needs a better front camera
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy z fold pretty good phone
on January 23, 2025
Posted by: Hammer buds
from Florida
Expertise:Expert
Verified Purchase:Yes
So far the phone has been awesome. It's better than the older model I had
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 4, 2025
Thank you for your feedback on the Galaxy Z Fold6! It's always great to get insights from our valued customers. We designed the Z Fold6 with the stunning 6.3" Dynamic AMOLED 2X cover screen that boasts a refresh rate of 1 to 120Hz, ensuring smooth and vivid visuals for all your tasks. The Infinity-O Display with a resolution of 2376 x 968 HD+ provides an immersive experience, whether you're browsing, streaming, or multitasking. We know how important durability is, and we're proud to highlight that the Z Fold6 has an IP48 rating, making it resistant to water so that you can use it confidently in various environments. With the Snapdragon 8 Gen 3 for Galaxy processor built on a 4nm architecture, you can expect outstanding performance and efficiency, making every interaction feel fast and seamless. We appreciate your insights and hope you continue to enjoy everything the Galaxy Z Fold6 has to offer! If you have more feedback or questions, we're always here for you at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I AM HAPPY AND ENCHANTED WITH MY Galaxy Z Fold 6
on January 23, 2025
Posted by: GRISSMY
from FLORIDA
Expertise:Intermediate
Verified Purchase:Yes
I AM HAPPY AND ENCHANTED WITH MY Galaxy Z Fold 6 256Gb (Unlocked) THE QUALITY OF THE IMAGES ARE EXCELLENT, MY POINT OF COMPARISON IS THAT BEFORE THIS I HAD THE S24 ULTRA, THE LARGE SCREEN MAKES YOU ENJOY MORE OF MOVIES AND VIDEOS, I JUST DON'T LIKE THAT THE DIVISION THAT IS IN THE CENTER WHEN YOU OPEN THE SCREEN COMPLETELY, THAT IS SOMETHING THAT SHOULD BE IMPROVED, DESPITE BEING A LARGE DEVICE, IT DOESN'T WEIGH MUCH, IT WEIGHS MUCH MORE THAN MY PREVIOUS PHONE. I HIGHLY RECOMMEND IT
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Brilliant samsung z fold6
on January 23, 2025
Posted by: Anonymous
from Buford, GA
Expertise:Intermediate
Verified Purchase:Yes
It's brilliant, and good trade in experience. Thanks samsung
I would recommend this to a friend!
Features
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you so much for your wonderful feedback on the Galaxy Z Fold6! We’re thrilled to hear that you find it brilliant and appreciate the fantastic trading experience. The Z Fold6 is designed to enhance productivity and creativity, featuring a peak brightness of 2,600 nits, a significant increase from the Galaxy Z Fold5's 1,750 nits. Additionally, the size of the vapor chamber has been enlarged to support longer periods of intense gameplay. Your satisfaction is our priority, and it’s great to know that Samsung has made a positive impact on your mobile experience. If you have any more thoughts or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
internet access
on January 23, 2025
Posted by: Lee Hiller
Verified Purchase:Yes
Very bad! I cannot get on the internet unless I have Wifi. The z-fold 5 I could!
Response from Samsung USBy R&R Team, January 23, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Lee. We understand how important connectivity is, and we're here to help you make the most of your device. The Galaxy Z Fold6 features advanced capabilities designed to enhance your experience. To optimize your connectivity, we recommend checking for software updates. You can do this by going to Settings, selecting Software Update, and tapping Check for Updates. If you're looking for an improved connection, resetting your network settings can also be beneficial. You can find this option under Settings, then General Management, followed by Reset and selecting Reset network settings. This can help refresh your Wi-Fi connections. We appreciate your feedback and are dedicated to helping you enjoy everything the Z Fold6 has to offer. If you have any further questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01212956/ (Troubleshoot Mobile Network)
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Sharped phone
on January 23, 2025
Posted by: AGG123
from Dc
Expertise:Expert
Verified Purchase:Yes
This is a nice phone, i think it is very much sharper in the corners comparing with fold 4 and sometimes it gets painful to handle or to have it in your pocket because of that.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 24, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6! We're thrilled to hear that you appreciate its design. The Z Fold6 does feature a refined hinge and an improved display that enhances durability and usability, allowing for an immersive experience whether you're multitasking or enjoying your favorite content. We understand that the sharper corners may feel a bit different when holding the device or storing it in your pocket. Our design team constantly strives to balance aesthetics with functionality, and your feedback helps us continue evolving our devices. We're confident that the Galaxy Z Fold6 offers unmatched flexibility, with its expansive screen and innovative features that truly support your lifestyle. Whether you're working, playing, or connecting with loved ones, the Z Fold6 is designed to elevate your experience. Thanks again for your input. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Refined
on January 23, 2025
Posted by: Smc43
from Colorado
Verified Purchase:Yes
Ungraded from the zfold3. Feels tighter, and more refined.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Smc43! We're thrilled to hear your feedback. It's great to see that you are enjoying the upgrade! The Z Fold6 truly embodies the next level of innovation, offering a stunningly immersive display and enhanced multitasking capabilities that let you do more than ever before. We’ve optimized the design for a more comfortable grip, making it easier to handle throughout the day. Plus, the upgraded camera captures stunning photos in any light, so you can express your creativity effortlessly. Your experience matters greatly to us, and we’re always working to enhance our devices and features based on user feedback like yours. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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