Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,602 Reviews)
Open Ratings Snapshot
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
3 out of 5
3
Internet connectivity issues
on February 7, 2025
Posted by: Anonymous
from Mt Washington, Ky
Expertise:Intermediate
Verified Purchase:Yes
Won't stay on internet. Requires manual connection when you need it. Same issue as the Fold 3 I just traded in
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 7, 2025
Thank you so much for sharing your experience with the Galaxy Z Fold6, Debra! We truly appreciate you taking the time to provide feedback, as it helps us understand how we can enhance your experience. We understand how frustrating it can be when your device doesn't stay connected to the internet. To help with this, we suggest checking a few simple things. First, please ensure that your Wi-Fi is enabled and that you’re within range of your network. Sometimes, toggling Airplane Mode on and off can also refresh your connection. If those steps don’t resolve the situation, we recommend resetting your network settings. You can do this by going to Settings > General Management > Reset > Reset Network Settings. Just keep in mind that this will remove your saved Wi-Fi networks, so make sure you have that information handy! We designed the Galaxy Z Fold6 to elevate your mobile experience, and your satisfaction is very important to us. If you try these steps and still need assistance, please don’t hesitate to reach out to us at Samsung Support. We’re here to support you and want to ensure you enjoy every feature of your device. Thank you for being part of the Samsung family. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on February 7, 2025
Posted by: AJUMAA
[This review was collected as part of a promotion.] It's is easy and fun to watch and play games. Fold features are amazing
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good
on February 7, 2025
Posted by: Anonymous
Verified Purchase:Yes
They are efficient and reliable. And also on point.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on February 6, 2025
Posted by: PNBCPA
from Philadelphia PA
Expertise:Intermediate
Verified Purchase:Yes
Love the phone. It replaces my Fold 4 that had screen issues at the fold.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Signal strength is abysmal
on February 5, 2025
Posted by: Lance G
Expertise:Expert
Verified Purchase:Yes
I went from a galexy fold 4 to this galexy fold 6. I have never had a worse phone for signal. I was used to almost having no signal issues to almost never having signal in all my normal places. Any time I lose signal, It takes 5-10 mins to gain signal after moving into an are the new phone has no signal issues. I almost sent back the new phone to keep the old one but was worried about trade in value if I waited another generation.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for sharing your feedback on the Galaxy Z Fold6, Lance. We understand how important reliable signal performance is, and we want to ensure you have the best possible experience. To enhance your connectivity, we recommend checking a few settings. First, ensure your network settings are optimized by going to Settings > Connections > Mobile networks and toggling Airplane mode on and then off to refresh your connection. Also, keeping your device updated can significantly enhance performance as well. Be sure to check for the latest software update by navigating to Settings > Software update > Download and install. If challenges continue, resetting your network settings may help; this can be done in Settings > General management > Reset > Reset network settings, though please note this will erase all saved Wi-Fi networks and Bluetooth connections. We also appreciate your concern regarding trade-in value. The Galaxy Z Fold series is built to stand the test of time, and many users find incredible value in upgrading within the same series as technology advances. If you have any more questions or need assistance, pelase be sure to reach out to us at Samsung Supportp. We're here to help you get the most out of your Galaxy devices. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Think twice, thin front screen, Junk Camera
on February 5, 2025
Posted by: SammieC
Having come from a S23 Ultra, this camera is total garbage, you would think with the price of this phone and the massive cost that it would come with a decent camera, think again...you have to deal with the ULTRA MEDICORE CAMERA, then you get to deal with the front thin screen which is horrible. The fold out screen is nice, the thiness of the outside screen makes it worse than a normal everyday phone. I have to open this phone everytime to use it to the capability of it, if I just look at the front screen, I would have been better served staying with my S23 Ultra, that I gave to my wife, save your money and check out others.
It also makes the case thinner as to not hold any cards due to the thin front.
Response from Samsung USBy R&R Team, February 5, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6. We appreciate your insights, especially coming from the S23 Ultra, as we always value how different users perceive our devices. We noted your concerns about the camera. The Galaxy Z Fold6 is designed to provide versatility with its impressive camera setup, including a 50MP Wide-angle Camera, a 12MP Ultra Wide Camera, and a 10MP Telephoto Camera. This configuration allows for high-quality photography with capabilities like 2X Optical Zoom, 3X Optical Zoom, and even 30X Space Zoom, enabling you to capture detailed shots from various distances. The 10MP Cover Camera is designed to take crisp selfies and video calls. Additionally, the hidden 4MP Under Display Camera on the main screen provides a seamless viewing experience while still allowing for high-quality images when needed. We hear your points about the outer screen and its thinness. The design of the Galaxy Z Fold6 prioritizes a portable experience without compromising functionality. While it may take some adjustment, many users find that the foldable screen introduces a new level of engagement with their device. To enhance your photography experience even further, we recommend downloading Expert RAW, which allows for more creative control and pro-grade photography. Your feedback is important to us, and we’re always looking to improve our products for our users. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Beautiful pictures
on February 1, 2025
Posted by: Trish
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
Love the z-phone . Opens , easy ro read . Only problem doesnt lay flat to surface
I would recommend this to a friend!
Performance
4 out of 5
4
Response from Samsung USBy R&R Team, February 3, 2025
We appreciate you taking the time to share your candid feedback on the Galaxy Z Fold6, Trish! We love to see that you love your phone! We noted your concern about it not laying completely flat when set down. While the unique foldable design offers incredible versatility and a premium experience, we understand that some users may have different perspectives on the design. On the bright side, the Z Fold6 is the thinnest model yet, making it more lightweight and portable than ever. Plus, with the 1.5X brighter screen, the Z Fold6 enhances your experience in any lighting conditions. We’re excited for you to continue experiencing all these incredible features! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
No complaints here!
on January 31, 2025
Posted by: EaseZ
from Nevada
Expertise:Expert
Verified Purchase:Yes
I love it, slightly lighter, definitely faster, little to no gap is great. there is still a slight indent in the fold of the device when opened but it is fairly negligible. Overall, love the phone and the "phablet" idea and looking forward to additional features in newer implementations of the device. Definitely a fan.
Response from Samsung USBy R&R Team, February 5, 2025
Thank you so much for your thoughtful review of the Galaxy Z Fold6, Ease! It's great to see that you love its lighter design and faster performance. The sleek silhouette is designed to fit comfortably in your pocket, making it easier than ever to carry. We’re also excited that you appreciate the minimal gap when the device is open. Our engineers have worked hard to refine the hinge and enhance the overall experience, so it’s great to know you’re enjoying the improvements! As for the slight indent you mentioned, we’ve focused on making the fold have a streamlined and innovative look, and we appreciate your understanding of this small detail. We’re also pleased to see you're enjoying the “phablet” concept! With our stunning interior display now brighter than ever at 2600 nits, gaming on the Z Fold6 is truly an experience like no other. The Vision Booster technology enhances visibility, even in intense sunlight, making it the perfect mobile gaming device. Thank you for being such a passionate fan, and we're excited to see how you enjoy all the incredible features in future versions! If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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