Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7
(5,602 Reviews)
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
1
I love samsung. But this phone is a NO for me.
on March 16, 2025
Posted by: Christopher
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
Do not get this phone. The inside screen breaks very easily and then when you go to get it repaired the places dont want to do the repair.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your feedback about the Galaxy Z Fold6, Christopher. We understand how important durability is when choosing a device, and we appreciate you taking the time to share your experience. The Galaxy Z Fold6 is designed with enhanced durability features, including a stronger hinge and improved materials. To address concerns about repairs, Samsung offers a one-time discounted repair for the interior folding screen through the Galaxy Z Assurance program. This program allows eligible customers to have their screen repaired at a reduced cost within two years of purchase. You can initiate a repair request through Samsung’s official support page or locate an authorized service center for assistance. If you need any assistance with this process, please don't hesitate to reach out to us here at Samsung Support, and we'll be more than happy to walk you through the steps to get this resolved. -Kelvin
https://www.samsung.com/us/support/service/ (request service)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/service/ (request service)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Making my life easier
on March 16, 2025
Posted by: BusinnessHappy
[This review was collected as part of a promotion.] I love the seamless transition better apps and endless options that have made my business better!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The CADILLLAC of Smartphones for 2025
on March 16, 2025
Posted by: Nightmoves
from Prattville Alabama
Expertise:Intermediate
I have had my Fold'6 for about 2 months now and only today I found features that I never realized it had. This phone is a 5 out of 5 in my experiences over many years of progression through the Smartphone era . The S'-25 is listed on the top of the page on this site, but I wonder why.. This Samsung Fold-6 is the Cadillac in the Samsung listed phones. To me it doesn't matter where this product, or Phone was purchased at. It is the.high performance and durability that is what matters.
Trust me on this.
Trust me on this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Low-key Disappointed
on March 15, 2025
Posted by: Astella98
[This review was collected as part of a promotion.] I have been a member of Samsung since S2 series and I have stuck with the S series every year onwards and I decided to give the Zfold 6 and it gets Super nova hot in 15 min max of use to the point of minor skin irritation. I have to sit it in the cooler for 5 min just to hold it again. The battery drains rapidly due to the heat and the it won't charge because it's to hot. The size of the phone is great but not all apps will work with this phone as it would with other Samsung phones because it's a fold. So as a loyal Samsung brand user this phone is awful in comparison. 10/10 wouldn't get the fold or flip ever again.
Value
2
Response from Samsung USBy R&R Team, March 17, 2025
It's great to hear from you, Astella. Thank you for sharing your experience with the Galaxy Z Fold 6. We appreciate your loyalty to the Samsung brand and understand that transitioning to a new device can take some time. Samsung devices operate optimally within a specified temperature range. It's normal for the Galaxy Z Fold6 to feel warm, especially during activities like charging or intensive usage. While this warmth might seem concerning, it typically does not affect the device’s overall lifespan or performance. However, it's essential to keep your device within the recommended temperature range for the best experience. If you're experiencing rapid battery drain, consider checking background app activity or managing your settings to enhance battery life further. Overheating can also contribute to a shorter battery life. We understand that the unique foldable design may affect app compatibility compared to other smartphones. We ask that you ensure that your device and the apps are up to date with the latest software update available. We appreciate your feedback and encourage you to check out the link for tips to ensure your Galaxy Z Fold 6 operates at its best. If this persists, please be sure to reach out to us at Samsung Support. Thank you for being a valued member of the Samsung community! -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: David
from Louisiana
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Fully lives up to expeditions! The big screen is a must.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost the best
on March 15, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love almost everything about this phone. It has seemless action across apps, especially when changing from closed to open. When closed, it is not much thicker than any other candy bar phone and fits where I want it to. When open,it's large enough to get some work done. I just wish it had a built-in pencil. Even though the camera is less than the ultra, it does what I need it to andi have received compliments on my photos. I just want it to have a pencil.
Value
4
Written by a customer while visiting Samsung US
Posted by: John BR
from Longview, TX
Expertise:Intermediate
Verified Purchase:Yes
This is a great phone. I love being able to use my phone as normal and then open it and have a tablet at my finger tips...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
All round very capable device
on March 15, 2025
Posted by: BernardK
[This review was collected as part of a promotion.] The device is oriented towards a power user, regarding its multi tasking capabilities, use of S-Pen for foldables as well as the packed performance which makes it a great addition to my work life. On the other side, the camera array, which takes amazing photos, even for a noob like me, is fantastic. The camera app is easy to use and can be customized to your taste and preferences, especially with the new One UI 7 software upgrade. The secondary screen is very immersive, super bright during the day in direct sunlight and has very vivid colors. Because of the OLED display, darker colors are saturated and black truly is black because the pixels actually turn off providing an unmatched performance in contrast. Watching content on this device is a dream. Paired with the Galaxy Buds and Galaxy Watch Pro, this would make for a trifecta that is undoubtedly unmatched.
Value
5
Written by a customer while visiting Samsung US