Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,602 Reviews)
Open Ratings Snapshot
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
1 out of 5
1
The screen breaks after one year.
on March 26, 2025
Posted by: Adam
from MS
Expertise:Intermediate
Do NOT buy a phone that bends. My z-fold 5 hinge got wonky exactly one-year and one month later--j-u-u-sst long enough to outlive the warranty. Now there's an ugly black line running down the screen along the hinge. And Samsung's cost for repair? The price of the phone.
It doesn’t matter that I treated this phone like royalty. Bending phones have a timer on how many times you can open it. It's like a pre-set lifespan, and there’s nothing you can do about it.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 26, 2025
We appreciate you sharing your experience with the Galaxy Z Fold6, Adam. We understand how disappointing if your device is damaged. For the Galaxy Z Fold6, Samsung has made significant durability improvements, including enhancements to the hinge and display, to address concerns like the ones you highlighted. Additionally, the Galaxy Z Assurance Program for the Z Fold6 offers a one-time discounted repair for the interior folding screen within two years of purchase. This repair is available for $200, making it much more affordable compared to a full replacement. Please reach out to us at Samsung Support so that we can look into what needs to be done to get this resolved. We look forward to hearing from you! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ai
on March 25, 2025
Posted by: Ayush
Good phone very nice product Ai good work for phone
Response from Samsung USBy R&R Team, May 22, 2025
Thank you for your review, Ayush! It's great to see that you're enjoying the Galaxy Z Fold6. We love to see you appreciate the AI capabilities! With Note Assist on Samsung Notes, you can easily manage meetings and translate notes. The new transcription feature also makes capturing voice recordings seamless. We’re glad the productivity enhancements are making a difference for you. If you ever have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The galaxy z fold6..sick phone
on March 25, 2025
Posted by: Valleyviking
[This review was collected as part of a promotion.] Anything you need a phone to do Z Fold 6, does it amazing picture? The screen is way better than the last one I had it does so much it's crazy. It's a great phone.I'd buy it again and I recommend it.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Valleyviking! It’s great to know you’re enjoying the improved screen and all the amazing features. The camera capabilities are outstanding as well, with the 50MP Wide lens, 12MP Ultra Wide lens, and 10MP Telephoto lens, allowing you to capture stunning images. Plus, with 3x Optical Zoom and 30x Space Zoom, you can explore your photography skills in new ways. We appreciate your recommendation and can’t wait to see how you continue to use your Z Fold6! If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product
on March 25, 2025
Posted by: MaxxRazz
[This review was collected as part of a promotion.] Absolutely great product to use. Have owned many Samsung devices and by far this is the best. Nice small screen to use one handed and a nice big screen for entertainment
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 6, 2025
Thank you so much for your wonderful feedback, Maxx! We're elated to know you consider the Galaxy Z Fold6 the best Samsung device you’ve owned. The design is crafted for versatility, making it perfect for one-handed use while still delivering an impressive large screen for all your entertainment needs. We hope you continue to enjoy every moment with your new phone! If you have any more thoughts or questions, feel free to share them with us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome upgrade over Fold 5
on March 25, 2025
Posted by: ChrisRow
[This review was collected as part of a promotion.] I love this phone. This sized cover screen is PERFECT. Battery life is good screen is good, crease is invisible when phones on. Literally my only complaint with this phone is the fact that I cannot see the screen in direct sunlight. But other than that this phones size is perfect for consuming media while folded out and perfect for one handed use while folded.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 22, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6, Chris! It’s great to know you find the cover screen size perfect and are enjoying the battery life and display quality. We completely understand that viewing the screen in direct sunlight can be challenging for some. We recommend adjusting your brightness settings, as increasing the brightness can greatly improve visibility in bright conditions. Your feedback is very much appreciated, and we’re glad you’re enjoying the Fold6 for media consumption. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone like the ability to change screen size
on March 25, 2025
Posted by: mdhenley62
[This review was collected as part of a promotion.] Great phone like the ability to change screen size. Of course all the great features of a Samsung.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 25, 2025
Thank you for your feedback on the Galaxy Z Fold6, Mdhenley. We love to see that you love the ability to switch between the 6.3-inch Cover Screen and the 7.6-inch Main Screen, which offers versatility for various tasks like gaming or multitasking. The Z Fold6 also includes premium Samsung features, such as AI-powered tools, vibrant cameras, and durable materials like Corning Gorilla Glass Victus® 2 and IP48 water resistance. Your review highlights its innovative design and functionality. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love it
on March 24, 2025
Posted by: Henndogmac
[This review was collected as part of a promotion.] I love the fold ability and the health app I've been doing better keeping track of my health even more better keeping track of wat i eat. I also love the pen and drawing in my fold one of the best things a phone can have
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 6, 2025
We appreciate your wonderful review of the Galaxy Z Fold6! We’re ecstatic that you're enjoying the foldable design and the health app. It’s great to know that these features are helping you keep track of your health and diet! We’re especially excited that you’re using the S Pen for drawing. With AI Drawing Assist, your creativity can truly shine. It enhances your sketches, making them come to life right on your device. Whether you’re using Samsung Notes, the Gallery app, or even the Smart Select feature in the Edge panel, the S Pen allows for precise and personalized designs. Your artistic expression is right at your fingertips! Keep exploring all the features your phone has to offer, and happy drawing! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Outstanding performance and versatility
on March 24, 2025
Posted by: Smart7
[This review was collected as part of a promotion.] The Z Fold 6 has truly impressed me with its versatility and performance. One of the standout features is its ability to seamlessly switch between a compact phone and a tablet. The large screen is a game-changer—it makes watching videos, attending video conferences, and reading books an absolute delight, offering both convenience and comfort.
Additionally, the battery life is outstanding, lasting long enough to keep up with my busy day. The performance is equally remarkable, handling multitasking and demanding apps with ease. Overall, the Z Fold 6 has exceeded my expectations, delivering both innovation and reliability in one sleek package.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 6, 2025
Thank you so much for sharing your thoughts on the Galaxy Z Fold6! We are really excited to see how much you love its versatility and performance. It's awesome that you are enjoying the smooth switch between phone and tablet, making it perfect for watching videos and reading your books. We are also pleased to know that the large screen and impressive battery life fit into your busy lifestyle. Your comments about how it handles multitasking and demanding apps truly mean a lot to us. We appreciate your support, and we hope the Z Fold6 continues to bring you joy! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Showing 1905-1912 of 5601 results 
<< 1 ... 237 238 239 240 241 ... 701 >>