Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,602 Reviews)
Open Ratings Snapshot
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
5 out of 5
5
Only galaxy 25 ultra
on March 28, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The Galaxy is my personal phone. I use it everywhere. I love the screen. It's number 1.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 28, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Laura! We’re thrilled to hear how much you enjoy your phone. The expansive 7.6-inch main display truly transforms the way you interact with apps and content. It provides a more immersive experience whether you're multitasking or gaming. It's fantastic to know that the design resonates with you. We designed it to easily fit into your lifestyle, making it perfect for use on the go. If you have any questions or need assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Still has inner screen problems
on March 27, 2025
Posted by: DrPatrick
Expertise:Expert
I wanted to buy the fold since it first was invented. But I didn't want to get it to find out that the screen brakes or anything like that. So I figured they ironed all the bugs out. By the time the Galaxy fourth fold came out, but this inner screen got a black.in it and then it got bigger and bigger. It was covered on the warranty, and they replaced it, and yet I didn't get the 5 because I was hesitant because of the problem with the inner screen on the floor that I had but the problem didn't happen again. And I figured the 6 they really got their stuff together, but here I am on the warranty, talking on a phone review on a replacement phone because the inner screen broke again. Now if the phone looks perfect, there's no scratches or anything on the phone I don't abuse the phone, I'm a professional. Don't work in any kind of an industry where the phone could get hit or anything. I do have a Samsung case on it. And yet the inner screen decided to the bed, you know what? I mean, so I can't give this. Even 4 stars, because by now, they should've figured this problem out with the screen. I don't understand why the problem persists, but this will be the last fold that I own. I used to have the note. I love the note. I always got the note and then the fold came out and it was better than the note, but it didn't have a pen that it had a pen. And that was the four, and my even though the pen had to be in the case it wasn't part of the phone I was okay with that.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 27, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, DrPatrick. We truly value your honest feedback and understand your concerns regarding the durability of the inner screen. It is disappointing to hear that you've encountered similar cases across multiple generations of the Fold, despite being a careful and professional user who uses a Samsung case. The Galaxy Z Fold6 incorporates enhanced measures to improve screen durability, but we recognize your frustrations and appreciate you bringing them to our attention. We encourage you to take advantage of the Galaxy Z Assurance program, which offers a one-time interior folding screen repair for eligible customers within two years of purchase at a discounted price. If the damage is covered under Samsung’s standard limited warranty, the repair will be completed at no cost to you. To initiate the repair, log in to your My Samsung account, select your device under the “My Products” section, and use the “Request Service” option. You can also visit Samsung’s support page to schedule a walk-in repair or mail-in your device for service. Your feedback regarding screen durability is incredibly important for shaping future innovations, and we appreciate you sharing your thoughts. If you need any further assistance or guidance, please do not hesitate to reach out to us at Samsung Support. Thank you for being part of the Samsung community and for trusting us to address your concerns. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on March 27, 2025
Posted by: midnightextreme
[This review was collected as part of a promotion.] Very fast phone. Love the screen size when it's opened. The finger print is also very quick and responsive
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 28, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6. The Z Fold6's performance is powered by the Snapdragon 8 Gen 3 processor, ensuring smooth multitasking and responsiveness. The large 7.6-inch main screen offers an immersive experience, perfect for productivity and entertainment. The fingerprint sensor, integrated into the power button, is designed for quick and reliable access, enhancing convenience. Your feedback highlights some of the key strengths of the Galaxy Z Fold6, and we’re glad it’s meeting your expectations! If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
6 Car's Drove over my phone and it still works
on March 27, 2025
Posted by: Quality Phone
Just a testimony with how great is this phone. I accidently put the phone on the roof of my car, turned a corner on a busy road, and heard something fall. Look onto the street and my phone was in the middle of the busy intersection. I could not do anything but watch 6 cars drive over my phone. I attached pictures of my phone. What the amazing thing was, the front of the phone was badly damaged; however, the phone was playing music. Then I thought, could it be still working. The phone was working great except for the front facing screen. I replaced it and the phone works 100% with no issues in diagnostics. Great phone!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Thanks for sharing your incredible experience with the Galaxy Z Fold6! The durability of the Galaxy Z Fold6 is truly remarkable, thanks to its enhanced Armour Aluminium frame and Gorilla Glass Victus 2, which provide excellent resistance to drops and impacts. It's impressive to know that even after what you experienced, your phone continued to function, showcasing its incredible design. We're glad to know that replacing the front screen restored it to full working condition. Your story highlights the resilience of the Galaxy Z Fold6, and we appreciate you sharing it! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone I've ever owned (6th smart phone)
on March 27, 2025
Posted by: Nate
from Cedar Rapids, IA
Expertise:Expert
This is easily the best phone I've ever owned.
I left Samsung behind years ago because I was unhappy with the reception I got on a different older model, went to Motorola from there, and then to the Google pixel, and figured I would take a chance with this one. I've had it for months now, maybe a bit over half of a year, and I just felt like I needed to acknowledge how amazing this thing is. I love this phone.
It's durable (I've dropped it a few times, OtterBox case, not even a scratch. I use the big screen for basically everything. Open and close it dozens of times a day. Virtually scratch proof. Great call quality. So amazing to have a camera that captures such huge photos with a phone. Probably the most amazing thing outside of the screen technology is how long the battery lasts. I use it a lot, and I charge it like once every 3 days. This phone sets the bar for me. You guys went above and beyond and I'm not sure what else to say.
It's a little bulky when it's closed I guess and the front screen feels a bit slim? That's about the strongest and only 'con' I can come up with. It's a great phone. If you're in the market, this one's a winner
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very much Upgraded Fold 6
on March 27, 2025
Posted by: Blessed1
[This review was collected as part of a promotion.] Sleek design of the phone and the in built features of the phone are classy. Samsung team has really worked on the fold series on improvising it with every launch.. Fold 6 is THE PHONE TAB
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Thank you so much for your thoughtful review of the Galaxy Z Fold6! We’re thrilled to hear that you appreciate the sleek design and the advanced built-in features. Our team put a considerable amount of effort into perfecting every detail. The improvements made with each Fold series launch reflect our commitment to innovation and providing an exceptional user experience. We’re glad you see the Fold6 as the ultimate combination of phone and tablet. Your feedback inspires us to continue pushing the envelope and enhancing our devices. If you have any more insights or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade from z fold 4
on March 26, 2025
Posted by: SamsungNick
[This review was collected as part of a promotion.] I upgraded from the z fold 4. Compared to that this z fold 6 is more responsive. Seemless actions across apps. Seems to fold better. And the new ai is great. Other benefits i could never find a decent case for the z fold 4 but the z fold 6 actually has one that doesn't stick on with adhesive tape. Really beefs it up with the otterbox and nice to have my device protected decently again without having to worry so much. But without the case it's alot thinner then the z4 nicer to hold or put in your pocket.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 25, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Nick! We’re pleased to see that you’re noticing the enhanced responsiveness and seamless app transitions. It’s great to know the improved folding mechanism has made a positive difference for you, along with the AI features that are designed to elevate your multitasking experience. We’re also glad you found a suitable case that provides protection without the hassle of adhesive tape. We’re excited to see that you appreciate the slimmer design, making it easier to hold and carry. Thank you for being a part of the Samsung community. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone.
on March 26, 2025
Posted by: Arizonaqt
[This review was collected as part of a promotion.] I love the pink color. People often ask how I like it or are surprised it opens up. I don't think I could go back to a smaller phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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