Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,602 Reviews)
Open Ratings Snapshot
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
3 out of 5
3
Meh...
on April 9, 2025
Posted by: Noneya Bizness
Verified Purchase:Yes
The battery life needs a big improvement and it still has heat issues, both during charging and during operation.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, April 9, 2025
Thank you for sharing your experience with the Galaxy Z Fold6. We always aim to provide our customers with the best experience possible. If you're encountering shorter battery life and heat during charging or operation, there are steps that may help optimize your phone. Ensure you are charging the phone with a Samsung-approved charger on a hard, flat surface, and avoid placing it near heat sources or in direct sunlight. Excessive heat can sometimes arise from processor-intensive activities like gaming or navigation. Closing apps, reducing screen brightness, and keeping the software updated can also help the phone function more efficiently. If the device feels warm during use or charging, disconnect it and allow it to cool down before continuing. Be sure to check out the link attached for options to help optimize your phone's battery life. We hope these tips improve your experience with the Galaxy Z Fold6. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on April 7, 2025
Posted by: Anonymous
from Brooklyn NY
Expertise:Intermediate
Verified Purchase:Yes
Love the phone.Just wish the front screen was a little wider so I could type messages better.Othen then that no complaints.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 8, 2025
Thanks for sharing your feedback on the Galaxy Z Fold6. The Galaxy Z Fold6 features a 6.3-inch cover screen, which is slightly wider than its predecessor, the Galaxy Z Fold5. This improvement aims to provide a more comfortable typing experience while maintaining the device's slim and portable design. The enhanced cover screen, combined with its overall functionality, makes the Galaxy Z Fold6 a versatile and innovative device. Your feedback about the screen is greatly appreciated, and we love to see that you love your phone regardless. If you ever have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy zfold6
on April 6, 2025
Posted by: Macalt3
[This review was collected as part of a promotion.] I've always liked galaxy phones and the Zfold6 didn't disappoint. The one drawback is that from the opening and closing of the phone, my inner screen had a slight flicker.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 15, 2025
Thank you for sharing your feedback about the Galaxy Z Fold6, Mecalt3! It's great to see that the device met your expectations overall. Regarding the slight flicker on the inner screen, this may be due to software glitches or hardware factors. To address this, please ensure your device is running the latest operating system and security updates, as these can help improve performance. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If the flicker continues,please be sure to reach out to us at Samsung Support to have your device inspected or book a repair for further assistance. We appreciate your input and thank you for sharing your experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Multitasking beast
on April 6, 2025
Posted by: Sung378
[This review was collected as part of a promotion.] Great phone, love the large inner screen especially when using two apps side by side at once. Thought the new audio eraser would be a gimmick but it works well with outside shot videos. AI circle to search new feature is incredibly useful as well.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 15, 2025
Thanks for sharing your enthusiastic feedback on the Galaxy Z Fold6. The Z Fold6 shines with its innovative features and design. Its expansive 7.6-inch Main Screen is perfect for multitasking, allowing users to run two apps side by side seamlessly. The Audio Eraser feature, powered by Galaxy AI, enhances video quality by effectively removing unwanted background noise, making it a practical tool for outdoor recordings. Additionally, the Circle to Search feature adds convenience by enabling quick searches and identification of objects or locations directly from the screen. We appreciate your insights. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So easy to use
on April 5, 2025
Posted by: Nightingale
[This review was collected as part of a promotion.] The Z Fold6 is so easy and versatile to use. My son who has Down Syndrome, loves to use my phone. The accessibility and ease for him to locate programs is amazing. He can easily access contact numbers, games, and messaging with ease. He has tiny hands and his dexterity is comprised and the pen fits perfectly in his grip. Thanks for making a phone that's accessible for EVERYONE!SPNIGHTINGALE
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 9, 2025
We appreciate you taking the time to share your feedback on the Galaxy Z Fold6. It’s wonderful to know that its accessibility features and versatile design are making it easy for your son to enjoy using his phone! The large screen and intuitive interface help ensure that he can easily access contact numbers, games, and messaging. Feedback like yours truly highlights the Galaxy Z Fold6’s commitment to inclusivity and usability for everyone. We hope that you guys continue to enjoy your experience with the Z Fold6. If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The android that finally took me from iOS!
on April 5, 2025
Posted by: Ktwizzle
[This review was collected as part of a promotion.] I've been using this Fold for about a month now and I'm absolutely in love. The seamless app transitions are great but the multitasking is what makes this really stand out.
Then there's Dex, game changer. Just ordered a new GalaxyBook 5 Pro to really join the Samsung family!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 14, 2025
We appreciate you sharing your experience with the Galaxy Z Fold6, Ktwizzle! It’s fantastic to see that you’re enjoying the seamless app transitions and multitasking capabilities, which truly highlight the device's versatility. Samsung DeX is indeed a game changer, transforming the Fold6 into a powerful tool for productivity by offering a desktop-like experience. Pairing it with the GalaxyBook 5 Pro will undoubtedly enhance your ecosystem, making it even easier to stay connected and productive. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's like having a laptop in the palm of your hand
on April 5, 2025
Posted by: Tunde917
[This review was collected as part of a promotion.] It's like having a laptop in the palm of your hand I couldn't be more happier with all the folds that I had
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 16, 2025
Hey Tunde! Thank you very much for your thoughtful review! We love that you feel like you have a laptop in the palm of your hand with the Galaxy Z Fold6. Our design aims to blend the convenience of mobility with the power of a laptop, and it’s wonderful to know you’re enjoying all the versatility it offers. Your satisfaction means a lot to us, and we hope you continue to explore all the incredible features that the Z Fold6 offers. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I want it bad
on April 5, 2025
Posted by: KilleOutLaw74
[This review was collected as part of a promotion.] Amazing Amazing Amazing Amazing Amazing wishes it was
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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