Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,602 Reviews)
Open Ratings Snapshot
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
5 out of 5
5
Have to fight the kids off me
on April 18, 2025
Posted by: Theclaponaclam
from Florida
Expertise:Expert
I bought this to upgrade from the flip4, and I am not disappointed. The transfer between the two was easy, and once complete this phone was set up exactly as my old one was, minus some passwords.
The phone itself is gorgeous, when in regular mode the phone has a little slimmer form than most phones, which I see as a plus. The frame feels nice in your hands, the screen is crisp and super responsive. When you open it, it still feels SUPER solid, you can tell a lot of thought went into the design, has a good weight to it, is a good size for your hands, the inner screen is also super crisp and responsive.
Actually using the phone is also quite dreamy. My flip was fast, this is like lightning. All apps are super fast and responsive, downloads are absurdly fast.
Camera is meh, good quality but you won't be yelling about it from the rooftops. A little better than my flip 4, but that's okay. I didn't get this phone for a camera, I got this phone for a tablet, and it delivers that beautifully.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 18, 2025
Thanks for sharing your detailed feedback about the Galaxy Z Fold6. The Z Fold6 is a fantastic upgrade from the Flip4, offering a seamless transfer process that sets up your new device just like your old one. Its slimmer build and lightweight design make it comfortable to hold. Powered by the Snapdragon® 8 Gen 3 processor, it delivers lightning-fast performance for apps and downloads. The Z Fold6 truly shines as a tablet like device, providing an immersive experience with its large, vibrant inner screen. Once again, we appreciate your feedback and hope to hear more from you in the future. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Dead pixels on a new phone.
on April 15, 2025
Posted by: Doug
Expertise:Expert
Verified Purchase:Yes
Brand new phone dead pixels on main screen. Samsung wont replace.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 16, 2025
It's great to hear from you, Doug. Thank you for sharing your experience with the Galaxy Z Fold6. We hate to see that you are experiencing dead pixels on your screen. Our team is dedicated to ensuring you have a fantastic experience with our devices, and we want to help resolve this matter for you. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. To assist you better, please reach out to us at Samsung Support. We would like to gather more information about your specific situation so we can provide the best possible solution. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Da cam da big fold screen everything
on April 13, 2025
Posted by: Scar
from Cincinnati ohio
Expertise:Intermediate
Best phone no phone can do what Samsung galaxy z fold 6 can do
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 14, 2025
It's great to hear from you, Scar. Thank you for sharing your honest thoughts about the Galaxy Z Fold6. The Z Fold6 truly stands out with its innovative features and capabilities. It combines the functionality of a traditional phone with the versatility of a sleek tablet, offering a unique experience. With Galaxy AI integrated throughout, it enhances productivity, creativity, and everyday tasks. Features like Circle to Search, Note Assist, and Photo Assist showcase its ability to simplify and elevate user interactions. Your feedback highlights the exceptional qualities of the Galaxy Z Fold6, and we appreciate you sharing your perspective! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Doesn't work well for me.
on April 11, 2025
Posted by: Ken A
Verified Purchase:Yes
Phone has great features. I wish the battery lasted longer and it needs a bigger front screen. I tried it and prefer the ultras.
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Ken! We see that you expressed some concerns about your phone's battery. To extend battery life, there are several features you can use, such as Adaptive Brightness, which adjusts screen brightness automatically based on your surroundings. You can also enable Power Saving mode, which limits background activity, adjusts CPU speed, and reduces screen brightness to help the battery last longer. Be sure to check out the link attached for more tips to help optimize your phone's battery life. While the front screen is slightly bigger compared to previous models, we appreciate your feedback as we continue to make improvements. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Satisfying
on April 11, 2025
Posted by: Adams
from Bronx NY
Verified Purchase:Yes
Contemporary customers needs are sophisticated so keep on consistently improving
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Gift
on April 11, 2025
Posted by: Anonymous
from Philadelphia, PA
Expertise:Expert
Verified Purchase:Yes
I bought it for my brother. Returned it for the 512gb one. He seems happy.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Cylaw! It’s wonderful to see that it was a gift for your brother. We designed the Fold6 to impress, with its stunning display and multitasking capabilities, perfect for anyone looking to enhance their everyday life. If your brother has any questions or concerns, be sure to let him know to reach out to us at Samsung Support. We want to ensure that he enjoys every moment with his new device. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on April 10, 2025
Posted by: Yordan
from Sofia, Bulgaria
Expertise:Expert
Verified Purchase:Yes
Amazing deal and amazing phone! Couldn't be more happy with my phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 14, 2025
Thanks for sharing your feedback with us, Yordan. We love to see that you think your Galaxy Z Fold6 is amazing and worth the investment. The Galaxy Z Fold6 impresses with its innovative features and slim design. As the thinnest and lightest Z Fold yet, it combines portability with durability, featuring Corning Gorilla Glass Victus 2 and an IP48 water-resistance rating. We hope that you continue to have a great experience with your phone. If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A fantastic device with cool quirks
on April 9, 2025
Posted by: Anonymous
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
The device feels cool and slim in the hand. The main screen can do everything. While folding to get more in depth and give a larger view of things.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 29, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Z Fold6, Sean! We're exhilarated to see that you're enjoying the cool and slim design. This Z Fold6 is designed to provide maximum comfort in your hand while giving you the freedom to multitask effortlessly. The main screen is truly a standout feature, boasting a stunning 7.6-inch QXGA+ Dynamic AMOLED 2X display, which offers vibrant colors and sharp details. The foldable design not only enhances this experience but also allows you to immerse yourself in content like never before. We're especially excited about the cutting-edge Galaxy AI features that come with the Z Fold6. Your feedback means a lot to us, and we can't wait for you to explore all the incredible possibilities with the Galaxy Z Fold6! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support -Kelvin
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Written by a customer while visiting Samsung US
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