Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,602 Reviews)
Open Ratings Snapshot
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
5 out of 5
5
Yay
on April 25, 2025
Posted by: Bingus bongus
from Pennsylvania
Verified Purchase:Yes
I love this phone a lot, really good features and the best color out there — pastel pink!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 28, 2025
Thank you for sharing your feedback about the Galaxy Z Fold6, Bingus! It's fantastic to see that you're enjoying the phone and its features. The Galaxy Z Fold6 does offer a range of advanced features, including Multi-Active Windows for multitasking, FlexMode for hands-free videoconferencing, and compatibility with the S Pen for precise note-taking and annotations. The pastel pink color is a standout option, and it's reassuring to know that you love that color. It's awesome to see that the Galaxy Z Fold6 has impressed you both in performance and design! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New phone
on April 23, 2025
Posted by: Frenchy
from San diego
Expertise:Intermediate
Verified Purchase:Yes
Great phone, the process was easy and smooth. Return was quick.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Too good to be true
on April 23, 2025
Posted by: Trey
from Grand Rapids, MI
Expertise:Expert
Verified Purchase:Yes
Nice screen, premium feeling body. Definitive upgrade from my previous Fold 3. However the antennas were either faulty on my unit or they just weren't good. Connection to bith mobile data and wifi was always spotty. Never received OTP messages and dropped service frequently. Quite sad really
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 24, 2025
Thank you for sharing your experience with the Galaxy Z Fold6. It’s great to see that you’re impressed with the premium design and screen, especially as the phone is made to deliver a high-quality experience. Regarding the connectivity concerns you mentioned, there are a few steps that might help resolve the concerns you’ve encountered. First, ensure your phone is running the latest software version by going to Settings, then Software update, and selecting Download and install. Updates often include fixes for connectivity and performance. Next, try restarting your device by pressing and holding the Side button and Volume Down button for more than seven seconds. This can refresh the system and address temporary network glitches. Additionally, ensure that no metallic stickers or accessories are covering the antenna area, as this can interfere with signal reception. Finally, make sure the antenna area is not obstructed by your hand or other objects when using mobile data or Wi-Fi. We hope these steps enhance your experience with the Galaxy Z Fold6. If this continues to be your experience, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my phone
on April 22, 2025
Posted by: Shiree
from Mississippi
Expertise:Expert
I love this phone. This is the best phone I've ever had. I love the features and i love that's it's not heavy and bulky. Thank you samsung yall definitely snapped with this one!!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 22, 2025
Thank you so much for your enthusiastic review of the Galaxy Z Fold6, Shiree! We're thrilled to see that you love your new phone and consider it the best you've ever had. The features of the Z Fold6, like its stunning 7.6-inch main display, truly elevate your experience. We designed it to be lightweight and slim, making it a pleasure to carry while still providing all the functionality you need. The innovative design truly sets it apart, and it’s fantastic to know you feel that way! Thank you again for your feedback. For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Z fold 6 is buggy and slow. Look elsewhere.
on April 21, 2025
Posted by: Gregory
from Florida
Expertise:Expert
The z fold 6 is a downgrade from the z fold 5. The z fold 6 is slow, buggy and just unreliable.
Updates make this phone worse, not better. I could not be more disappointed in a flagship phone.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 21, 2025
Thanks for sharing your honest feedback regarding the Galaxy Z Fold6, Gregory. We understand that it can be frustrating if your phone is performing unusual. To enhance its performance, the Device Care feature can help by identifying apps that consume excessive battery, clearing unnecessary files, and closing background apps. Keeping the software updated to the latest version can also improve reliability and functionality. The Samsung Members app is another valuable resource for support, offering tools to optimize your experience. We hope these steps make a difference for you. Be sure to check out the link attached for specific instructions. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
External memory
on April 19, 2025
Posted by: Rondo Rigby
from Winston-Salem, NC
Expertise:Expert
This phone is what I've dreamed of having my entire life. I'm 48 years old now, and I have one GIANT complaint. Removable storage. I was raised on microchips and floppy disks. The idea will never cease to be implanted deep within my reasoning centers as an absolute MUST have accessory. I've enjoyed years of unmounting memory cards and popping them into any other device to enjoy their contents with ease. Get with it, goobers! Make me a proud and happy gadget owner again!! Thank you!
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 21, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Rondo. We’re excited to see that this phone is what you've dreamed of. We completely understand your desire for removable storage, especially given your background with technology. The Galaxy Z Fold6 is designed to enhance your multitasking experience with its expansive 7.6-inch main display. This allows you to enjoy multiple apps on one screen seamlessly. While we recognize that removable storage is an important feature for many users, we’ve focused on providing internal storage options of up to 1TB to accommodate all your apps, photos, and files. Your passion for technology drives us, and we hope that the unique features of the Galaxy Z Fold6 resonate with you. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on April 18, 2025
Posted by: J Thomas
from Philadelphia,US
Expertise:Intermediate
Verified Purchase:Yes
Liked the fold Z 6 phone with its features and specs
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2025
Thank you for your review of the Galaxy Z Fold6, J! We’re thrilled to see that you’re impressed with its features. The ability to seamlessly switch between tasks is truly a game changer, especially for those who prefer a hands-on leadership approach. With its large screen, you can effortlessly run video conferences while simultaneously reviewing detailed documents like Excel or PowerPoint. Additionally, we appreciate how features like Circle to Search with Google allow you to quickly find answers to any questions that arise. These capabilities greatly enhance productivity and collaboration. We’re glad to have you on board with the Fold6! For any questions or concerns, pelase be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best samsung fold yet!
on April 18, 2025
Posted by: Esdras
from Connecticut
Expertise:Intermediate
Verified Purchase:Yes
This phone is a power house. Does everything I need and more. So far battery life has been great, it lasts a full day with ease.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 18, 2025
We appreciate you sharing your thoughts on the Galaxy Z Fold6, Esdras. The Galaxy Z Fold6 is a powerhouse, equipped with the Snapdragon® 8 Gen 3 processor for Galaxy, delivering faster performance and improved AI capabilities. Its 4400mAh battery, combined with advanced power efficiency, ensures all-day usage, allowing you to enjoy up to 23 hours of video playback or 77 hours of music listening. It’s great to know how well it’s meeting your needs! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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