Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,602 Reviews)
Open Ratings Snapshot
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
5 out of 5
5
Wonderful
on May 22, 2025
Posted by: Fred
Ok I will i have never had a problem everything good
Response from Samsung USBy R&R Team, May 23, 2025
Thank you for sharing your review, Fred! We love to see that you’re enjoying your experience with Galaxy Z Fold6. With its innovative design, it truly enhances your multitasking experience. You might love the new Google Gemini app included with your Z Fold6, thanks to our ongoing partnership with Google. Gemini can assist you with learning new things, writing notes, and planning events, making your Galaxy experience even more versatile and personalized. If you have any questions or need tips on using Gemini, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my new fold 6
on May 22, 2025
Posted by: Cllotillde
from Hesperia CA
Expertise:Expert
Verified Purchase:Yes
I am happy with my new phone after changing it to the old model Z3, it is lighter, the screen clearer, and with many new features that I keep discovering every time. Definitely once you have this model, you can't live without it! I love using my big screen to watch videos, take photos, and although I use the small screen more often, I like the improvements of this very modern and unique model from Samsung.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 23, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Z Fold6, Cllotillde! We’re excited to see you’re enjoying its amazing features and display of the Z Fold6. The expansive 7.6-inch Main Screen is perfect for multitasking and watching videos, and the upgraded Flex Mode lets you capture stunning photos effortlessly. Your enthusiasm for the Z Fold6 is wonderful, and we can’t wait for you to explore everything it offers! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Very b good features and
on May 21, 2025
Posted by: Vicbrick
Very good cellphone and hads alot of space anf vrry good specd
Response from Samsung USBy R&R Team, May 22, 2025
Thank you so much for your thoughts on the Galaxy Z Fold6, Vic! We’re pleased to know you find it to be a great device with ample storage and impressive specs. The Galaxy Z Fold6 truly showcases the power and reliability you mentioned, thanks to the Snapdragon® 8 Gen 3 Mobile Platform for Galaxy. This advanced processor delivers outstanding CPU, GPU, and NPU performance, making every task feel incredibly smooth and responsive. We're glad you're enjoying the experience and look forward to hearing more from you in the future. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Blue screen, no return exchange.
on May 21, 2025
Posted by: MIGUEL
I just get my Z FLOD 6 lastFriday, last night I was reding some google news baout politics and the President, suddenly I got a blue screen with nothing on it, just A ''X in the upper left corner, them I can hear two AI talking one on top of each other (like two radio stations in one dial) talling me to unlock the screen to be able to power off (I was pushing the power button to turn phone of but was imposible) I can't unlock the screen because it was not responding at all to mi touch, the keys in the button sometime appear but also no working at all . I takes my like half hour to be able to power off using the volume and power keys. A very strange issue. see video attached (not able to download in this page). I called Sansung support to request device, they say I have to return this one and purchase another one. I ask, what about my data in this phone, if return this one I dont' have another phone to transfer my data.I was waiting for them to send me another phone, transfer my data, and return the other one. Samsung "SUPPORT" DON'T GIVE ME THAT OPTION. I have to return the phone and buy another one. I will loose my data. So there is no return exchange for a 5-DAY ALL-NEW PHONE.
Response from Samsung USBy R&R Team, May 21, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Miguel. We understand how concerning it can be when you encounter unexpected challenges with a new device, particularly regarding your data. We want to reassure you that all Galaxy Z Fold 6 devices come with a 12-month limited warranty covering manufacturer defects. Additionally, we offer Samsung Care+, which provides extra protection and support for your device, giving you added peace of mind. To assist you further and explore the best options for your situation, please reach out to us directly at Samsung Support. We’re here to help you and ensure you have a great experience with your device! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Allover review
on May 18, 2025
Posted by: Mysamsong
Samsung Galaxy Z Fold 6 is considered a compelling foldable phone with a refined design, excellent screen, and good battery life, but it's not without its drawbacks. Potential buyers should be aware of the app compatibility issues on the outer screen and the visible crease on the inner screen, but these are minor issues compared to the phone's overall strengths.
This video showcases a review of the Samsung Galaxy Z Fold 6 over a period of six months
Response from Samsung USBy R&R Team, May 19, 2025
We appreciate you taking the time to share your thoughts on the Samsung Galaxy Z Fold6! We love to see that you appreciate its refined design and excellent display. Regarding the app compatibility concerns on the outer screen, we recommend ensuring that your apps and the phone itself are always up to date. This often enhances functionality and ensures a seamless experience since many developers are optimizing their applications for foldable devices. We're excited to see how much you enjoy your Z Fold6! If you have any further questions or feedback, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Beautiful phone.
on May 16, 2025
Posted by: Tosin
Verified Purchase:Yes
I like the phone, It was lighter than galaxy z fold 2 I was using before, the camera is cheaper and the AI was great.
I would recommend this to a friend!
Features
5 out of 5
5
Response from Samsung USBy R&R Team, May 19, 2025
Thanks for sharing your thoughts on the Galaxy Z Fold6, Tosin! We're glad you find it lighter than the Galaxy Z Fold2. The Z Fold6 features impressive AI capabilities, like AI Zoom in the camera for stunning photos and Photo Assist, which helps with backgrounds and object adjustments. We also offer great productivity tools, such as Interpreter for offline real-time translations and Live Translate to enhance call experiences with people who speak different languages. We're excited to see that you're enjoying your new device! If you have any more feedback or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Terrible Battery Life, Look at Another Phone.
on May 16, 2025
Posted by: Anonymous
from New England
Expertise:Expert
Verified Purchase:Yes
The battery life is just awful. I've turned off or down everything I can and the most I can get is 26 hours. If I use it for any game or video, I will be lucky to get 12 hours. My old Note 20 can get 2 days or more. The front small screen is much to small. The camera is good, and the speed of the processor is amazing. Not sure if I will keep it.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6! We understand how frustrating a shortened battery life can be, especially when you’re used to the impressive endurance of your Note 20. The unique design of the Z Fold6, including its stunning large screen, aims to deliver an immersive experience, but we know that finding the right balance with battery usage is key. If you're interested, there are several settings and optimizations available that could help enhance your battery performance. We encourage you to check out the link below for tips to get the most out of your Z Fold6. Your experience matters to us, and we appreciate your feedback! If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Happy Samsung Customer
on May 16, 2025
Posted by: Sugar
from Inland Empire, CA
Expertise:Intermediate
Verified Purchase:Yes
Received my new device fast and problem free. I've been a Samsung user for several years and never disappointment. Best way to go with Samsung is with Samsung! I like to deal directly with the original merchant for the best value and smooth trade-in process.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 16, 2025
We appreciate you sharing your experience with the Galaxy Z Fold6, Sugar! It's great to know you received your device quickly and without problems. Your loyalty as a Samsung user is truly appreciated, and we're glad you're enjoying the seamless trade-in process. The innovation of the Z Fold6 is all about enhancing your experience, and it’s wonderful to see that reflected in your journey with us. If you have any questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
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