Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7
(5,602 Reviews)
Rating breakdown 5,602 reviews
5 Stars
4,348
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Posted by: Jos4
Verified Purchase:Yes
This is my third Fold phone. Where are you hiding the 3 dots so I can alphabetize my apps. Still watching videos to learn difference in fold 6 from other folds I have had.This phone is not user friendly.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, June 27, 2025
Thank you for sharing your experience with the Galaxy Z Fold6. We understand that adapting to a new interface can take some time, and we appreciate your patience. To alphabetize your apps, simply swipe up on the home screen, and you’ll see the three dots at the bottom of the screen. We hope this helps make your experience smoother! If you have any further concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold is the champion of phones
on June 27, 2025
Posted by: Umunique01
[This review was collected as part of a promotion.] I'm enjoying my new phone so far. The sleek design and impressive features are certainly noteworthy. Overall, the user interface is intuitive and easy to navigate for everyday use. Furthermore, the camera quality is exceptional, capturing stunning photos and videos. Ultimately, the phone has become an essential device for communication and entertainment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Here's your answer
on June 27, 2025
Posted by: JenTheBODY
[This review was collected as part of a promotion.] The Galaxy Z Fold is a great phone. If you're in the market for a new phone, HERE'S YOUR ANSWER. No need to look any further, the Fold is the answer to your new device search.
Value
5
Response from Samsung USBy R&R Team, June 27, 2025
Thank you so much for your fantastic feedback on the Galaxy Z Fold6, Jen! We’re so happy to know that you think it's a great phone! The Fold6 truly represents the next level of versatility and innovation, seamlessly adapting to your needs whether you're multitasking, enjoying media, or connecting with loved ones. We’re particularly proud of how the stunning display and Galaxy AI features make every interaction feel immersive and engaging. Your enthusiasm means a great deal to us, and we’re committed to ensuring you have the best possible experience. If you ever have questions or need assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
A great phone!
on June 27, 2025
Posted by: galaxyguy
[This review was collected as part of a promotion.] An amazing phone; the z fold6 was my first foldable phone and it's coming up on a year that I have had it and I still love it. I never get tired of the enormous inner display that goes completely uninterrupted with the under display camera.
Value
5
Response from Samsung USBy R&R Team, June 27, 2025
Thank you for sharing your experience with the Galaxy Z Fold6! It's great to see how much you love the device after almost a year. The stunning, inner display truly elevates the way you experience content. Be sure to check out the attached link for tips and information on what your Z Fold6 camera is capable of. If you ever have any questions or need assistance, please don't hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003468/
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https://www.samsung.com/us/support/answer/ANS10003468/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great screen replacement program
on June 27, 2025
Posted by: Scotty
[This review was collected as part of a promotion.] I use my phone as my only internet source. I stream from my phone Hotspot on my computer for school work and on my TV for entertainment.
It's been a blessing and i no longer need home internet thanks to phone Hotspot.
Also, AI is cool.
It's been a blessing and i no longer need home internet thanks to phone Hotspot.
Also, AI is cool.
Value
5
Response from Samsung USBy R&R Team, June 27, 2025
Thank you so much for sharing your experience with the Galaxy Z Fold6, Scotty! We love to see that our Samsung Z Assurance program has enhanced your experience with your device. It's great to know that you're able to utilize your phone's capabilities for both schoolwork and entertainment. This is exactly what we designed the Galaxy Z Fold6 for! If you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
The Foldable Wave
on June 26, 2025
Posted by: EmGeeEm
[This review was collected as part of a promotion.] My Galaxy Fold 6? Total game-changer, even for a banker.
This morning, a huge report landed. One tap, and Galaxy AI summarized it in seconds. Then, a Spanish Speaking client calls? Live Translate made it smooth, no awkward pauses. Had a blurry pic of competitor data? AI Photo Enhance fixed it, then Circle to Search pulled up instant info. Staying ahead, easy.
At home, it's my escape. AI Gaming Mode makes "Elden Ring" buttery smooth. Reading a book, I just snap a pic, and even my bearded dragon benefits. He looked off, so I took a photo, and Visual Search found care tips fast. It's more than a phone; it's my assistant, librarian, and pet guru all in one. Life's way easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the line, no regrets
on June 26, 2025
Posted by: SirSmacksYou
[This review was collected as part of a promotion.] Got my phone during the holiday season sales and got the phone during what was at the time, a great sale price At the end of November. Phones form, while not the thinest foldable phone option on the market, nevertheless feels great in my hand/hands dependant on if the phone is closed or open.
Personally I feel that the slimmer width front screen comparable to today's traditionally considered most common/standard size for current market devices is an advantage due to the thickness of the 'double stacked ' phone total depth when closed. With the decreased width and increased depth of the phone, it's just the right size to comfortably hold my device 1 handed without concern of potential drops from poor grip while carrying or in use.
With the Advent of Galaxy Ai (and other AI platforms accessible to the public market) It's just added an additional layer of added convenience and a way to make each customer's user experience that much more personalized and therefore user friendly and even productive in its suggestions and improved text bot chat inquiries.
Great phone, can't wait for the next iteration to see improvements and form factor change.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great screen size for most tasks
on June 26, 2025
Posted by: Lxtn22
[This review was collected as part of a promotion.] Has saved me from pulling out a laptop many times. Love the size and features it adds. Galaxy AI works great and having options other than Google is even better.
Value
5
Written by a customer while visiting Samsung US