I ordered a replacement 1500 VA unit almost one month ago. The order is still open and support is predicting another month. If I did not have a substantial investment in replacement batteries I would be heading to another manufacturer. I would give zero stars if that were possible.
Cons: Part Failure, Lacking Vendor Support
No, I would not recommend this to a friend.
Response from apc.comBy APCbySchneider, NAM CCC, January 9, 2024
Thank you for taking time to provide feedback about our SMT1500CUS. Unfortunately we are experiencing a national wide materials shortage which has affected our stock. I apologize for any inconvenience this causes.
Written by a customer while visiting apc.com
Customer Rating
4
Nice backup just a bit of learning curve
on February 21, 2025
Posted by: ETGUSA
from NYC
Deployed three of these in a Datacenter Environment where additional AC lines could not be run. Great Lan/Wan connectivity, though the SmartConnect Software could be a bit more user friendly.
Pros: Good Vendor Support, High Confidence Level in 24/7 Uptime
Cons: Difficult Management
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
A workhorse, like all the other Smart-UPS
on March 11, 2025
Posted by: ETGUSA
from NYC
Installed 3 in a factory environment under stress. Sized it correctly and it works wonderfully.
Pros: Ease of Management, Good Value, High Quality, High Confidence Level in 24/7 Uptime
Cons: Runs Hot
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Works well in manufacturing and office
on April 21, 2025
Posted by: ETGUSA
I have bought two of these for a client in the food processing industry to run some motors for 15 minutes until they could complete shutdown. Very robust and quality made - heavy duty. Great!
Pros: Easy to Perform Maintenance, High Quality, High Confidence Level in 24/7 Uptime