Customer reviews from frigidaire.com
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.4
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
242
4 Stars
100
3 Stars
16
2 Stars
7
1 Star
17
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Great refrigerator choice
on July 13, 2023
Posted by: MB3SC
[This review was collected as part of a promotion.] Did a lot of research before landing on the Frigidaire 23 cubic ft French Door model. Strong history of quality and performance, coupled with Frigidaire reputation, within price range easily beat out other competitors models.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Beautiful but fridge is freezing all my food
on July 15, 2023
Posted by: Ryecooke
[This review was collected as part of a promotion.] Since we got this in June 2023 we have had two repair visits and it’s still not working. Another repair guys is coming next week. Fridge freezing food, ice maker not producing properly, condensation. I have had to throw away a lot of food. It’s beautiful but I’m so discouraged.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, July 17, 2023
Hello! We're sad to hear that your refrigerator didn't perform as expected. If you are experiencing frost or freezing issues, you want to ensure the door is closed completely and there are not any items preventing the door from closing. In the event these tips do not apply to your concerns, please give us a call at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and our experts will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek and cool
on August 3, 2023
Posted by: Kate0208
[This review was collected as part of a promotion.] I like the products look. After my old limping fridge it’s so cool! I am cautious to open the freezer from the center but that seems a reasonable thing because who would make it to be opened from the edge. The location is why I use caution because it would be easier to open from the side.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Water line burts - three months old
on August 5, 2023
Posted by: One with water on floors
[This review was collected as part of a promotion.] The water line , actually there are four, sprung a leak inside the unit. Wood floors destroyed. Not the supply line coming from the wall, the valve inside the unit is suspect at best. Really bummed.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 7, 2023
Hello there. We're sorry you're having some issues with your appliance. We understand the expectation of having an appliance working in perfect condition. We know how important it is to your home, and we want to provide the best possible options we have to help. Please don't hesitate to contact us via Live Chat at Frigidaire.com or via phone at (800) 374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. and we'll be glad to assist.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Fridge Upgrade!
on August 7, 2023
Posted by: spkc54
[This review was collected as part of a promotion.] After learning that our previous fridge, at 10 years old, was going to need a repair that would cost almost as much as a new appliance, we decided to replace it instead. I was happy to find this one at the "outlet" branch of our favorite local appliance dealer, where we got an excellent deal because it was a floor model.
This is my first Frigidaire appliance and I'm extremely pleased with it. I love the extra room we get because it's counter depth, and everything about it is an upgrade from our previous fridge. The interior is easy to organize and keep clean, there is plenty of freezer room, and even the stainless steel exterior wipes clean much more easily.
We love everything about it!
This is my first Frigidaire appliance and I'm extremely pleased with it. I love the extra room we get because it's counter depth, and everything about it is an upgrade from our previous fridge. The interior is easy to organize and keep clean, there is plenty of freezer room, and even the stainless steel exterior wipes clean much more easily.
We love everything about it!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Exactly what we were looking for!
on August 27, 2023
Posted by: NH229
[This review was collected as part of a promotion.] This refrigerator combines the quality and the style we were seeking. Love the exterior design and the interior functionality. Only negative was the plastic protective removable coating- still can’t get it all off! A little overkill
Written by a customer while visiting frigidaire.com
Customer Rating
3
Brand new and new a new door
on August 30, 2023
Posted by: RuthG
[This review was collected as part of a promotion.] I really thought I would love this refrigerator. Most of It is very nice. Sleek design, good storage, even fun shaped ice. But the temperature control panel won’t stay in the door. It isn’t an easy fix; the whole door has to be replaced. So after one week of use, we are waiting for a new door. They said it could be months before it comes in and we could always tape it on.
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 31, 2023
Thank you for taking the time to leave us a feedback, Ruth. Please accept our sincerest apologies for the troubles you've been experiencing with your new refrigerator. Please know that this is not how we wanted things to go as we strive to provide nothing but a positive experience with us going forward. Should you require any additional assistance with this matter, please do connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
3
Generally Good Appliance
on September 3, 2023
Posted by: Guy in Colorado
[This review was collected as part of a promotion.] This is a well-designed refrigerator. The power cycling is generally quiet. Ice maker functionality is well-adapted to our household use, and produces nice small cubes. I also like the ethylene filters in the produce drawers and the temp control for the bottom drawer. Our main problems have been build-related. The unit came with two dents in the left door, and some discoloration in the right door. These are being replaced soon. Also, the top hinges on the cabinet are bent downward, not causing issues with opening the doors, but the cosmetic defect is noticeable. Also, the edge holds for the bottom shelf in the fridge that holds the two produce drawers are a bit angled, and create a rattle of the drawers when opening the unit. It's annoying. These were all issues with build quality and/or QC in transit, delivery, and installation. These are annoying issues that will continue to haunt this purchase for a while. I would probably not recommend buying this unit sight unseen.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 5, 2023
Hello there. We're sorry to hear what you've encountered with your appliance. We want you to know that you matter to us as a customer, and we are going to do our best to assist you. We have checked that you were able to reconnect with our customer care team, and it has been coordinated with our service technician. We hope that your appliance will be in perfect condition. If you need any assistance, please connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com