Customer reviews from frigidaire.com
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.4
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
242
4 Stars
100
3 Stars
16
2 Stars
7
1 Star
17
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
4
on November 15, 2022
Posted by: ShellyJean
[This review was collected as part of a promotion.] Love my new fridge however it came in dented. The retailer working hard to get replacement door. No fault of them. I watched the fridge get unpacked. The quality is excellent. Interior lighting is fantastic. Fits perfect. Frigidaire is a great product.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on November 21, 2022
Posted by: LSAMXM
[This review was collected as part of a promotion.] Iv only had it for 2 weeks, so far so good. Ask me in a year..
Written by a customer while visiting frigidaire.com
Customer Rating
4
We Really Like This Refrigerator BUT
on December 11, 2022
Posted by: rgw54
[This review was collected as part of a promotion.] We really like the design of this refrigerator from the interior layout, lighting, inside one handed water dispenser, and the ice maker to name a few.
However we have had a few issues so far;
The first refrigerator delivered had four door trays instead of three on the left hand side, but the right hand door only came with two instead of the required three. Unfortunately the left and right trays are not interchangeable, contacted our sales rep and they ordered the tray and it was delivered within a week. The main problem we had with the refrigerator was that even at the highest temperature setting, almost everything in the refrigerator was freezing.
The first refrigerator was replaced with a new unit.
The second refrigerator has dents in the left hand door and the gasket on the freezer door was not sealing along the top edge causing the freezer to heavily frost up. Fixing the seal was an easy task with the use of a low powered heat gun. A new left door is on order with an unknown delivery date.
Other than those two issues, the refrigerator and freezer are working as expected and we are happy with our purchase. Our appliance store and service department have been very helpful in getting the issues resolved in a fairly timely manor.
However we have had a few issues so far;
The first refrigerator delivered had four door trays instead of three on the left hand side, but the right hand door only came with two instead of the required three. Unfortunately the left and right trays are not interchangeable, contacted our sales rep and they ordered the tray and it was delivered within a week. The main problem we had with the refrigerator was that even at the highest temperature setting, almost everything in the refrigerator was freezing.
The first refrigerator was replaced with a new unit.
The second refrigerator has dents in the left hand door and the gasket on the freezer door was not sealing along the top edge causing the freezer to heavily frost up. Fixing the seal was an easy task with the use of a low powered heat gun. A new left door is on order with an unknown delivery date.
Other than those two issues, the refrigerator and freezer are working as expected and we are happy with our purchase. Our appliance store and service department have been very helpful in getting the issues resolved in a fairly timely manor.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Sleek look & good functionality
on January 15, 2023
Posted by: mallyw
[This review was collected as part of a promotion.] I love the style! I wanted something flat and with commercial fridge styling but without the price tag. I love that the water dispenser is inside the fridge and the adjustable shelves are great! The freezer has decent room for a french door. And the digital controls for temp, etc in the door are good too. I deducted 1 star b/c our fridge came damaged and froze everything, this review is pertaining to it's replacement.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Issues
on January 27, 2023
Posted by: Opyy
[This review was collected as part of a promotion.] When I originally bought the first Frigidaire that was delivered to me, it was not working well. Everything was freezing in the refrigerator and the compressor was making noises. They were finally able to replace the Frigidaire with the same model and it’s still making noises. not really too happy with this refrigerator. I have never had issues with the refrigerator like this before and I have moved at least 12 times.o
Response from frigidaire.comBy Corletta , Online Outreach Specialist, January 30, 2023
Hi, Opyy. Modern high efficiency compressors run much faster than older models and may have a high-pitched hum or pulsating sound. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable. We appreciate you sharing your experience with us. Feel free to chat with us should you have any questions or concerns. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
2
Tennis ball sized indentations on door!
on February 18, 2023
Posted by: LDVinMA
[This review was collected as part of a promotion.] Seems to work fine, but still waiting for door replacement after 3 weeks.
Response from frigidaire.comBy Rox, Online Outreach Specialist, February 21, 2023
Hi, there. Thank you for taking the time to give us feedback, and we really appreciate your patience with the repair process. If you have other concerns, please don't hesitate to reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good design
on February 23, 2023
Posted by: Dmsdee
[This review was collected as part of a promotion.] I rated this a 4 only because the freezer section is a bit small . With the placement of the ice maker it takes up about a quarter of the freezer
Written by a customer while visiting frigidaire.com
Customer Rating
3
on March 7, 2023
Posted by: Franchex
[This review was collected as part of a promotion.] The interior of the fridge is great. Runs well and accommodates a lot! Unfortunately our new fridge (the second in a week!) came with a couple of large dents in one of the doors; the Frigidaire decal is crooked; and the control panel in the door is loose.
Response from frigidaire.comBy Christian , Online Outreach Specialist, March 8, 2023
Good day, Francesca!
We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had with us. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had with us. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com