Customer reviews from apc.com
APC - Back-UPS Pro, 1350VA/810W, Tower, 120V, 10x NEMA 5-15R outlets, Sine Wave, AVR, USB Type A + C ports, LCD, User - Black
Average customer rating
4.5
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
52
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
5
92%of customers recommend this product.
(
45 out of
49)
Customer Reviews for APC - Back-UPS Pro, 1350VA/810W, Tower, 120V, 10x NEMA 5-15R outlets, Sine Wave, AVR, USB Type A + C ports, LCD, User - Black
Customer Rating
5
Runtime
on March 10, 2021
Posted by: NMelo
from Hayward, CA
I have a cable modem, phone base, and NAS (Synology DS216j) plugged into it.
I noticed the NAS causes the load to vary depending on CPU load, fan speed, etc. This may explain the runtime variations another reported.
I would like to have some sort of network management to monitor the unit in more detail, as the USB interface is connected to the NAS, but at this price range I see as a great value.
I noticed the NAS causes the load to vary depending on CPU load, fan speed, etc. This may explain the runtime variations another reported.
I would like to have some sort of network management to monitor the unit in more detail, as the USB interface is connected to the NAS, but at this price range I see as a great value.
Pros: Good Value
Written by a customer while visiting apc.com
Customer Rating
5
feel confident with this!
on October 7, 2018
Posted by: osudk3329094d
from mentor oh
I bought this product in preparation for Hurricane Irma, and it has worked perfectly during my use. Even when there are no storms, my area is slightly prone to outages, and this UPS has never failed to provide uninterrupted PC use.
During the storm, I had the chance to truly stress-test this product, as I was experiencing multiple power outages a minute. During 40 minutes of PC use, with lights constantly flickering, the UPS logged over 40 events that required battery backup, yet my PC was completely unaffected. After the storm, I was without power for 2.5 days, and the battery kept enough power to charge multiple phones multiple times.
In my philosophy, the more information I have the better off I am, so I love the LCD display, which lets me keep track of how much battery time I have at my current load, the voltage being output, etc. The software it comes packed with is also very handy, as it allows you to easily change the device's settings.
If you live in an area with above-ground power lines (ie. most of America), I'd highly recommend this, as those power lines are prone to many different hazards, which could cut power when you least expect it.
During the storm, I had the chance to truly stress-test this product, as I was experiencing multiple power outages a minute. During 40 minutes of PC use, with lights constantly flickering, the UPS logged over 40 events that required battery backup, yet my PC was completely unaffected. After the storm, I was without power for 2.5 days, and the battery kept enough power to charge multiple phones multiple times.
In my philosophy, the more information I have the better off I am, so I love the LCD display, which lets me keep track of how much battery time I have at my current load, the voltage being output, etc. The software it comes packed with is also very handy, as it allows you to easily change the device's settings.
If you live in an area with above-ground power lines (ie. most of America), I'd highly recommend this, as those power lines are prone to many different hazards, which could cut power when you least expect it.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
FInally a great sine-wave UPS!
on June 30, 2019
Posted by: Jimmy
from Grayson, GA
I have had the BR 1350 MS in use for a couple of weeks now. I like the piece of mind it gives me, energy efficiency and amount of outlets it provides. The USB charging ports come in handy also. The display is very clear and provides the information I need. If you have sensitive instruments, I.E. Medical, this is the UPS for you.
Pros: Energy Efficient, High Quality, Fast, Good Vendor Support, High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Best Small UPS for Home & Small Office Use, Ever!
on July 8, 2019
Posted by: esstek55
from Nashville
I've been critical of APC, in past years, for not quite getting things right with their small UPS models. Things such as: where they place the operating controls (pushbuttons), where the status display is positioned and how it is oriented, and also how they design the battery compartments for these very popular UPSes. Well, it appears someone up there has been paying attention as this version is near *perfect*!
The operating controls are placed in the center, front of the UPS, where they won't be accidentally actuated (a few older models had them on the top, front corner of the UPS, where they were fairly vulnerable). The buttons also have a very positive action, which is great when you're attempting to push the left and middle (power) button simultaneously to clear the "event" counter. Do this procedure incorrectly and you can still accidentally turn the UPS "off", but it's now much easier to perform this action.
The LCD status display is absolutely brilliant in design and execution. It is one of the clearest displays you will see on an electrical appliance. Not too bright, and just the right color (shade) of white. And it's angled rearward approx. 15 to 20 degrees to make it easier to see from above. Most folks will likely place this device under their desk (or behind their flat screen television), so this feature makes it much easier to see, from that perspective.
Finally, while you *still* have to lay the UPS on its side in order to change the battery pack, it's now much easier to perform this action, as they have greatly improved the battery pack access. I really wish APC would make the door to the battery compartment hinged to the bottom of the side so that it would be possible to replace the battery pack without having to lay the device on its side (things can accidentally become unplugged while performing this procedure, if you're not careful). However, the process is now much easier than before, so progress has occurred.
The physical form factor, sinewave output waveform, and attention to design detail make this small UPS probably the best I've seen for home and small office use. Schneider-Electric has always made really good small UPSes, but this one is, without a doubt, their best effort yet. Bravo, APC!
Pros: Good Value, High Quality, High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
4
Great except for the battery hookup experience
on October 7, 2023
Posted by: RetroGeek
Verified Purchase:Yes
Overall, like most APC devices, this is a great device. I have a previous model design for this UPS and I love the newer design except for one thing - the battery hookup. Hooking up the battery on the previous design was much easier, now it requires messing with an actual wire which isn't a bad thing in general, but APC made the wire length awkward, too stiff, and with a very weak outer sheath that is surrounded by sharp plastic. Trying to hook up the battery without damaging the wire was an absolute chore I don't wish to do again.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Another Excellent UPS Unit
on June 25, 2019
Posted by: Dmcdonald8869
from Mims, FL
After receiving this UPS today I decided to hook it up to my TV in the front room, I loved the idea of the unit being at full power the moment I plugged the battery in so it was really nice to be able to test the system out while on battery power, the system worked flawlessly... The feature that I also love the most is the digital display in the front panel of the unit, it's nice to see how many volts your outlet is putting out and also how many minutes you have remaining on battery power.
The only bad thing I noticed is the weight of the unit, it is just a little bit on the heavy side, other then that it is perfect... For a person who had Tendon surgery a few months ago it made it a challenge to lift the unit.
I wish to thank UPC for giving me the chance to review and comment on this new product, so far I love it... If you need an excellent long lasting UPS unit, this one is for you...
The only bad thing I noticed is the weight of the unit, it is just a little bit on the heavy side, other then that it is perfect... For a person who had Tendon surgery a few months ago it made it a challenge to lift the unit.
I wish to thank UPC for giving me the chance to review and comment on this new product, so far I love it... If you need an excellent long lasting UPS unit, this one is for you...
Pros: Energy Efficient, Ease of Management, Good Value, High Quality, Fast, High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Loaded with features, solid build, afforable price
on July 18, 2019
Posted by: Allen
from San Antonio
Living in Central Texas, I have several vulnerable equipment collections scattered across the house, including the main home theater system, another mini theater system a bedroom, a two-channel audio set-up, a video game room, a home office, and a desktop set up. For the video game room system, I picked up the APC model BR 1350 Pure Sine Wave Battery Back-up and this slick tower model is clad in all black, is solidly constructed, and has an easy to use front LCD interface.
The rear panel features 10 AC receptacles, six of which run on the battery backup while the other four just get surge protection. There are other connections on the back (coaxial, ethernet, serial) but these were not utilized in this set up. I was more interested in providing the sensitive gaming equipment and television display protection from voltage spikes and reductions that plague my area.
I have used APC in the past (and even now) so there was an organic trust in the company products. I wanted a robust automated voltage regulation feature, which instantly corrects fluctuations through brownouts and over-voltages, but what intrigued me the most about this unit was the pure sine wave technology, something not commonly seen at this price point. You want this feature (if you can afford it) because sine wave power feeds your equipment running on the battery back up the same power provided from the wall, which keeps your equipment running smooth.
After setting up the battery as per instructions (highly suggest you read the user manual front to back before you begin fiddling with this UPS unit), I noticed the battery was at 83%, so I plugged the unit into the wall AC and let it charge fully before I took it to its new home in the video game room.
Next, I connected all the components, made the setting changes (high sensitivity, muted event alarms), and then did what (I would guess) every other person on the planet does when they add surge protection to their system: I sat and stared at it. There is literally nothing to do when you first get a UPS backup / AVR component other than to look at it. After waiting for ten minutes to witness something – anything - (only hearing total silence), I felt a little silly and called it a day. I can say however that it looked great and I felt good having the APC in the lineup, but to better understand its capabilities, I had to wait for a weather event or a brown out.
And that did not take long. Three days later, the neighborhood experienced a series of voltage fluctuations due to city crews working on the power lines. The APC made a click noise (I had the event notification on mute, otherwise there would have been a beep as well) and the game I was playing was seamless. As far as I can tell, it was steady, clean power feeding the game system and television while the power fluctuated for about 10 minutes.
It took a whole two weeks to get a thunderstorm, and a really nasty one too. Before the expected arrival time, I had my boys fire up their Nintendo Switch and play a game while we waited for the big moment. Thunder crash after thunder crash and no power issues but in the end, we weren’t disappointed. Seemingly out of nowhere there was a very loud thunder crash, causing us to jump a little. A few seconds later we experienced the payoff: whole-house total loss of power.
I have to admit it was a little eerie: everything around us was completely dark except the glow of the television. The power did not return for 44 minutes and the game never had a hitch. The APC was completely silent (except for the clicks) and performed its job admirably. I was impressed.
We experienced three more storms with total house power loss (although none longer than 20 minutes) and the APC did what it is designed to do, flawlessly. I should add that except for the first time, when we lost power, I took that opportunity of having the APC in the line up to power everything down safely and properly.
The two USB ports in the front are quite handy for on-the-fly charging. I noticed my teenager and his friend use the port to charge their cell phones while they played. After two months of testing and use, I experienced no unusual faults or error messages that others have reported. It made no audible noise in the room at any time, save for the clicking noise when the back up was engaged.
Overall, I am very content with this APC unit. I finally have the protection I want for the video gaming system that sorely needed it. It runs quiet, does its job as advertised and provides me with a sense of comfort that my game systems are protected.
Pros: Energy Efficient, Easy to Perform Maintenance, Ease of Management, Good Value, High Quality
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
1
Worked fine until it shorted. Smoke & F02 error
on June 7, 2023
Posted by: HomeUser
from South Carolina
Purchased April 2020. Had no issues, worked as it should. Until June 2023. Home office UPS. Had PC, monitor, router, modem, speakers, external HD connected. Only 2 things powered on were router and modem. No power events that I know of. (I was sleeping at the time and I have other UPS's, no alarms from those.) Alarm sounded. The normal power off beeping and I think another that I hadn't heard before. Is there a different alarm sound due to error? (But like I said, I was sleeping) Went into office, smoke was coming out of the top of the UPS. Immediately pulled the plug from the wall and powered off the device. It had F02 error, indicating On-Battery Output Short. Smelled like burning electronics. (obviously!) Unplugged all devices. UPS was very warm at the top left. Let it sit for 2 days, unplugged, battery still connected. It was still warm! Disconnected battery, and after an hour, it's not warm anymore. Makes me very skeptical of purchasing another. DEFINITELY not using this one again. I saw where the 1500's had an F02 'shorting' issue, but not the 1350's. If I weren't home, how long before a fire could have started? Not a happy camper. And I have used only APC for 30 yrs. Can I recommend? Last week I would have said yes. Not now.
Cons: Part Failure
Response from apc.comBy Henry Lacsado II - APC, NAM CCC, June 9, 2023
Thanks for choosing our products and our sincere apology for this serious incident that happened. We want to make sure that your case is being handled correctly and properly documented. Please contact us by going to the Contact Us link, and click the Start Chat to communicate with one of our experts.
Written by a customer while visiting apc.com