Customer reviews from lg.com
LG - Refurbished Excellent - 2.1 Channel Sound Bar with Built-In Subwoofer SPM2
Average customer rating
4.2
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
25
4 Stars
2
3 Stars
2
2 Stars
2
1 Star
4
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for LG - Refurbished Excellent - 2.1 Channel Sound Bar with Built-In Subwoofer SPM2
Customer Rating
5
Excellent sound.
on January 13, 2025
Posted by: Scabard
[This review was collected as part of a promotion.] I've had my SP2 Soundbar for about 6 months and enjoy it's great performance.
Response from lg.comBy LG Digital Care Team - Diego, February 13, 2025
Hey there. That’s awesome to hear! The SP2 Soundbar is all about delivering great sound in a sleek design, and we’re glad you’re enjoying it. If you ever want to take your setup to the next level, pairing it with an LG subwoofer or rear speakers could make it even more immersive! #LifesGood ^ Diego
Written by a customer while visiting lg.com
Posted by: Lanny Little
from Mexia, Texas
Verified Purchase:Yes
Better than TV sound when it works. It used to work wirelessly, now it does not. I converted to HDMI arc, now sometime loud and sometimes very low. I am not a happy camper with this sound bar and cannot truthfully recommend. Is it worth sending back of obtaining a RMA, that is a catch 22.
Quality
2
Features
2
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 27, 2023
Thank you for taking the time to review our product. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Very poor very disappointing p
on December 12, 2023
Posted by: Rhiannon
from Australia
Very disappointed in this sound bar. It needs to be on max volume for everything and it still isn’t loud at all. My neighbour bought a JBL and it is FAR FAR louder, heavier base sound. I can have a conversation and hear the other person as clear as day, where as the JBL you cannot hear earth other talking.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 18, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We will be sure to share your review with our development department for careful consideration going forward. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Thomas98387
Verified Purchase:Yes
I was unable to hook it up to my new LG television with the optic cable included, even after an hour with tech support. She told me to us an HDMI cable. There IS no HDMI-OUT plug on the TV. I will try an UPC cable and see. It works well with Bluetooth from my laptop. I will be happy to raise my rating once I can get it to work like it was meant to.
Response from lg.comBy LG Customer Experience team, Customer Care, November 30, 2023
Hi there, Thomas. Thank you for leaving us a review on the LG SP2 2.1 Channel Sound Bar with Built-In Subwoofer. Like you, we rely on our customers to let us know what we're doing right and wrong to continue providing the best experience possible. Please get in touch with us with your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: Jim100
Verified Purchase:Yes
[This review was collected as part of a promotion.] I expected a broader range of sound than treceived. My TV seems to have better range. I Maybe I expected too much.
Response from lg.comBy LG Customer Experience team, Customer Care, December 4, 2023
Hi Jim! We understand your soundbar falls short of our standards and would like to have a closer look into this. Should you be inclined to, feel free to let us know more here: http://spr.ly/6426RHrHg. We'd appreciate the submission as we rely on customer input to help us identify any areas we can improve upon. ^Chris
Written by a customer while visiting lg.com
Posted by: spnlg
from Evansville Indiana
Verified Purchase:Yes
I hooked this up to my LG uhd tv with auhody 8K HDMI 2.1 Cable 6ft, 48Gbps Ultra High Speed Heavy Duty Nylon Braided HDMI 2.1 Cord, Real 8K@60Hz, 10K, 4K@144Hz, 4K@120Hz, eARC, HDCP 2.2 & 2.3, Dynamic HDR, 3D for Monitor, TV (6 Feet) and it worked one day but would not work after that, only works with optical
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 19, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG sound bar. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
4
Great Sound From One Device
on June 15, 2022
Posted by: Gia79
[This review was collected as part of a promotion.] I love the sound quality from this sound bar. The built-in subwoofer provides the right amount of bass when I am watching my favorite movies and shows. There are no extra wires or speakers to connect, making it truly wireless. This made it pretty easy to connect to my LG television with very little effort.
Unfortunately, I was not able to connect the sound bar to use the television remote to control the power, volume and modes, due to the television being an older model.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Anonymous
from Richmond, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was not "Sold" on what a sound bar could add to my TV sound. Well, I am NOW SOLD on the this sound bar! The sound quality is excellent and the deep base and treble during movies is outstanding! I HIGHLY RECOMMEND this sound bar. It was very reasonably priced and you get a GREAT product!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com