Customer reviews from bestwayusa.com
Bestway - Steel Pro MAX 14'x48" Round Above Ground Swimming Pool with Pump & Cover - Gray
Average customer rating
2.4
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
2
20%of customers recommend this product.
(
1 out of
5)
Customer Reviews for Bestway - Steel Pro MAX 14'x48" Round Above Ground Swimming Pool with Pump & Cover - Gray
Customer Rating
2
Pump goes bad.
on July 23, 2025
Posted by: Bconklin
from Oregon
Gender:Female
Bought this pool last year. Pump seemed under sized for the pool but that’s what it came with. Went to put it up this year a couple weeks ago and pump won’t work. Not worth the money in my opinion.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, Bestway USA, July 30, 2025
We're very sorry that your pump is not working properly for you. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Ehhhh
on June 14, 2023
Posted by: Goldie
from Missouri
Gender:Female
The pool itself was easy to set up yet the pump doesn't work after four days.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, June 14, 2023
Hello, we are very sorry to hear that your pump is not working for you. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Easy set up
on April 22, 2024
Posted by: annettebug890
from Alabama
Gender:Female
Love it !! Very Durable, trust me I have grandkids!
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Upset
on June 1, 2024
Posted by: Upset family
from Indiana
Gender:Female
Has no way to shut off water tubes
So we can't clean filter
Now gotta go to hardware store
And try to find right 3 and then hope we don't lose water trying to Attach.
So we can't clean filter
Now gotta go to hardware store
And try to find right 3 and then hope we don't lose water trying to Attach.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, June 4, 2024
Hello, your pool set should have come with plugs to help with filter changes. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
3
Easy to set up.
on July 15, 2024
Posted by: Boymom5.
from Bedford iowa
Gender:Female
We bought this pool 2weeks ago. The price was good. My only 2 complaints are 1 of the T connectors for top rail was broke, and the pump has a timer that can't be shut off. So the pump can run nonstop.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, July 16, 2024
Thank you for your review. We're sorry that part of your pool frame has broken. These pool pumps do not need to continuously run to keep your pool water clean/circulated. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com