Customer reviews from bestwayusa.com
Bestway - Steel Pro MAX 18'x48" Round Above Ground Swimming Pool with Pump & Cover
Average customer rating
2.2
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
1
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
5
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for Bestway - Steel Pro MAX 18'x48" Round Above Ground Swimming Pool with Pump & Cover
Customer Rating
1
NO SKIMMER?????
on June 17, 2024
Posted by: Anonymous
Gender:Male
No skimmer? What’s next, no bottom to the pool and judge extra for the sides are?
We have purchased one of your pools almost every year or two for the past 12–15 years. We have nowhere to store them indoors when we take them down so we have to keep them in the garage. The Arizona heat & Sun is brutal so the thin plastic liners the pool is made out of becomes brittle and starts to leak after two or sometimes three years and it’s not worth taking down and putting back up again so we get them yearly.
This year, for the first time, we got the 18 foot pool as opposed to the 16 foot.
We have purchased one of your pools almost every year or two for the past 12–15 years. We have nowhere to store them indoors when we take them down so we have to keep them in the garage. The Arizona heat & Sun is brutal so the thin plastic liners the pool is made out of becomes brittle and starts to leak after two or sometimes three years and it’s not worth taking down and putting back up again so we get them yearly.
This year, for the first time, we got the 18 foot pool as opposed to the 16 foot.
HOW DO YOU JUSTIFY NO SKIMMER BASKET ON A POOL? EVERY OTHER POOL HAD ONE SO I CAN ONLY GUESS THAT IT IS A WAY TO CUT COST. This will be a deciding factor for purchasing a more permanent above ground pool rather than this ridiculous reduction in quality. I can’t even say it’s a lack of amenities because they should absolutely be a required/essential piece of equipment. Someone made a very, very poor decision with this. I would have scored the quality as a three and the value as a five below, but with no skimmer – I can’t do that.
Response from bestwayusa.comBy Bestway USA, June 19, 2024
Thank you for taking the time to share your feedback with us. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t feel that way about your pool set. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!
Written by a customer while visiting bestwayusa.com
Customer Rating
2
Not what I had bargained for!
on October 10, 2024
Posted by: Magic Ken
from Nolalu, ON, Canada
Gender:Male
This pool s not as good as the one that I was replacing. I owned an 18’ Bestway pool in the past and it was getting pretty tired. I decided to replace it with a brand new one.
Unfortunately, nothing from the old pool would hook up to the new one.
Having two hoses for discharge from the pool makes no sense whatsoever. In fact this combination works very poorly. There is no way to vacuum the pool with this arrangement. 😡
Secondly, the hoses that are supplied with this pool only last about a year and a half in the direct sun. They are CRAP!!!
Yes this pool is cheap, but you really get what you pay for here. 😖
Worse is that the wall lining seems much more thin than the older pool we had.
I am not impressed by the look of “cheaping out” on the part of Bestway.
Unfortunately, nothing from the old pool would hook up to the new one.
Having two hoses for discharge from the pool makes no sense whatsoever. In fact this combination works very poorly. There is no way to vacuum the pool with this arrangement. 😡
Secondly, the hoses that are supplied with this pool only last about a year and a half in the direct sun. They are CRAP!!!
Yes this pool is cheap, but you really get what you pay for here. 😖
Worse is that the wall lining seems much more thin than the older pool we had.
I am not impressed by the look of “cheaping out” on the part of Bestway.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, October 11, 2024
We’re sorry to hear you’re unhappy with your pool set. Please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can assist you further. We appreciate your feedback as we continue to improve our products so you can continue to enjoy them year after year!
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Sturdy built and well made
on March 4, 2025
Posted by: Pink
from Sidney, OH
Gender:Female
I just wanted to take a moment to thank you for the quality of your pools. I bought my pool the end of the season in 2023. I have always owned another brand of pool but decided to give yours a chance. I am so glad I did! We used is all summer last year and when we were taking it down last fall, we got hit with 50-60 mile an hour straight line wind. The pool only had about 3 feet of water left in it, and it took a real beating from the winds. The fantastic part of it was that it withstood the test. Only one of the cross bars broke and two of the support bars bent. I will never own anything but a Bestway Pool again. It absolutely lives up to my expectations and more! I would suggest this brand to anyone looking for a pool that is durable and made from sturdy materials. My other pools all had plastic supports and braces. The Bestway had steel supports and braces. I would stand by my recommendations to this pool for every. Thank you for making such a great product!!!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Pump failed in less than a week
on June 1, 2023
Posted by: HerleyBeth
from North Sandwich NH
Gender:Female
Pool is oh not as good & stable as expected.
Pump failure in kess than a month. Try b g to contact anyone is pure hell
(( Index people but intex they fix your product quickly. You have a number on product it comes with a starter kit. Intex has pride with thier pools.))Still no pump ni update uts roaming g the world we will terurn pool
Pump failure in kess than a month. Try b g to contact anyone is pure hell
(( Index people but intex they fix your product quickly. You have a number on product it comes with a starter kit. Intex has pride with thier pools.))Still no pump ni update uts roaming g the world we will terurn pool
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, June 1, 2023
Hello, we are very sorry to hear you are disappointed with your pool. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
4
Nice
on July 24, 2023
Posted by: KaiRue
from Monroe NC
Gender:Female
Love the pool that keeps us cool in this heat! The only problem is that the filter leaks constantly and all the time. For the value tot purchasing something so large and get home to find out that something isn’t working correctly is very disappointing. Today I’m having to pull it apart and figure out what can be done with. Read about a hairline crack in the tank I’m praying that is not that
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
VERY BAD WARENTY
on May 26, 2024
Posted by: HUMMER
i bought this pool and had it in dry storage i took it out of the box a set it up was full of holes warenty wont cover it because it was to long NEVER EVEN GOT TO SWIM IN IT AT ALL WITH MY GRAND KID I BOUGHT THIS POOL EVEN THOUGH IT WAS MORE EXPENCIVE THEN OTHER
Response from bestwayusa.comBy Bestway USA, May 29, 2024
We are very sorry about your experience. If you need any further help or have questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT.
Written by a customer while visiting bestwayusa.com
Customer Rating
4
Good liner
on July 11, 2024
Posted by: Dannyj
from Lexington sc
Gender:Male
I bought a 16 x 48 steel max pro pool last year but didnt setup until this year. I must say that i have thoroully enjoyed it. The only issue ive had is one of the pipes that goes from the pool to the pump had a hairline crack but some flex seal tape took care of that. I do wish the ladder was wider. Also i bought a cover for ut when i ordered the pool and it doesnt fit. I say alot of revuews saying that but i figured i would try it and sure enough it doesnt fit. But all in all a good investment. We will see how long it last.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Na
on April 28, 2025
Posted by: No good
from Brownsville texas
Gender:Male
We bought this but will return it has missing parts
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, Bestway USA, May 5, 2025
Oh no! We're so sorry that it appears your pool set is missing such an important piece. Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Response from bestwayusa.comBy Nicole - Voice of Customer Representative, Bestway Customer Service, May 5, 2025
We’re sorry to hear that! We always strive to provide high-quality products, and we regret that yours arrived with missing parts. Please give our customer service department a call so we can help out.
US 480-530-0500
Canada 855-401-2000
US 480-530-0500
Canada 855-401-2000
Written by a customer while visiting bestwayusa.com