Customer reviews from bestwayusa.com
Bestway - Steel Pro MAX 14' x 42" Above Ground Outdoor Swimming Pool Set - Gray
Average customer rating
2
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
3
0%of customers recommend this product.
(
0 out of
3)
Customer Reviews for Bestway - Steel Pro MAX 14' x 42" Above Ground Outdoor Swimming Pool Set - Gray
Customer Rating
1
Not Happy
on July 22, 2025
Posted by: Daisy Di
from Pennsylvania
Gender:Female
I bought this pool a few weeks ago. When we received the pool both ends of boxes were opened and parts falling out. No book was enclosed with a listing of the parts enclosed Or instructions how to put it together. Legs don’t seem too sturdy to hold the pool. We figured out how to put it together and Then we put the cover on and it is too small for the size of the pool. We were excited waiting and then disappointed. Not happy at all. Probably won’t recommend to others.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, Bestway USA, July 23, 2025
We're so sorry that this has been your experience with your pool set!
If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Below is a link to your pool manual for your reference:
https://bestwayusa.com/media/pdf_files//Steel_Pro_56948E_2023.pdf
If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Below is a link to your pool manual for your reference:
https://bestwayusa.com/media/pdf_files//Steel_Pro_56948E_2023.pdf
Written by a customer while visiting bestwayusa.com
Customer Rating
2
Not a bad pool, easy to put up, just don't hold up
on June 16, 2024
Posted by: Yolo
from Pensacola Florida
Gender:Female
I bought this pool two years ago. Pump is junk so you will have to spend money buying a good one. Liner is good, no problem with it. The frame has lasted two years and is now all rusted out, I don't mean little rust, I mean half the horizontal bars are ate through with rust. I was going to replace them but they cost as much as a new pool by the time your done. If you just want one for a couple years, you're good. If you want it to last longer, then good luck.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, June 20, 2024
Thank you for taking the time to share your feedback with us! We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t get that with your pool. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Do not do it! Save yourself a huge headache! Junk!
on June 1, 2024
Posted by: Gums
from Missouri
Gender:Male
We have the 13’ version. The pump is worthless and doesn’t clean the water at all. Bought the Bestway vacuum kit and it was completely worthless. It is very hard to keep the pool clean due to its lack of skimmer and total lack of suction on the pump. Save your money and a huge headache.
There are no returns once you open the box! Almost like they know it’s junk. Would give it zero stars if I could.
There are no returns once you open the box! Almost like they know it’s junk. Would give it zero stars if I could.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, June 4, 2024
We are very sorry you are disappointed with your pool experience. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Best way
on June 17, 2024
Posted by: Big pool
from Florida
Gender:Female
Love it, two pool size hoses don't last long , hard to find small hoses 3' long but had pool for few years good pool
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Flimsy liner
on June 21, 2024
Posted by: Rauk
Lasted a year. Was very careful with set up storage and maintenance but the liner ripped and flooded the yard. For all they taut being such a durable liner, normal wear tore it in very little time. Seems maybe the pole design leaves too many exposed edges.
Response from bestwayusa.comBy Bestway USA, June 26, 2024
Oh no! We are truly sorry that your liner has torn after just a year of use. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
2
Poor quality
on May 28, 2025
Posted by: Richard Head
from California
Gender:Male
This above ground pool filter is too weak. I professionally hired a reputable pool specialist. He stated the filer which came with the purchase is too weak to manage the volume of water. We have to clean or replace the filter every week. The material at the bottom is weak and is indicating water leakage.
Response from bestwayusa.comBy Bestway USA, Bestway USA, May 30, 2025
We're sorry that you have had a disappointing experience with your pool pump. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT.
Written by a customer while visiting bestwayusa.com