Customer reviews from brother-usa.com
Brother - ADS-4900W Duplex Document Scanner - White/Black
Average customer rating
4.5
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
14
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
10 out of
10)
Customer Reviews for Brother - ADS-4900W Duplex Document Scanner - White/Black
Customer Rating
3
Wasting time searching workflows.
on May 4, 2026
Posted by: Inventory Specialist
from Cleveland, Ohio
Sorting workflows in alphabetical order would be helpful. I have over 200 workflows and searching through them is time consuming. Works great after I find my workflow.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Desktop Scanner! Worth the money!
on May 30, 2025
Posted by: Stephen E Swetz
from Canandaigua, NY
Fantastic! Very fast, intuitive interface with computer. Easy setup. Works well with Windows 11
Written by a customer while visiting brother-usa.com
Customer Rating
1
Do not recommend
on January 27, 2025
Posted by: Keith A
Would not recommend. Interface is awful, screen is terrible. Scanner is slow and support is no good. Love my Brother printers but this expensive scanner is awful. Brother should get a Raven scanner and take note of GUI interface and scanner screen
Response from brother-usa.comBy Brother Customer Service, February 3, 2025
Thanks for taking the time to review your experience with the Brother ADS4900W. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
You can't use all the features
on July 14, 2024
Posted by: PCAA
When I'm scanning 2-sided documents that are smaller than 8.5"x11", the scanner automatically flips them on the right edge instead of the left edge. I have to fix the scans in Adobe Acrobat. This problem only happens when I use the scanner's desktop software, iPrint&Scan.
When I scan to USB using the scanner's control panel, there's no option to include OCR.
When I scan to Web using the scanner's control panel, there's no option to scan in black-and-white.
There are no options to compress scans larger than 300 dpi, so they files become too large.
It's a great machine, but with limitations.
Written by a customer while visiting brother-usa.com
Customer Rating
5
ADS4900W is a must to get.
on April 24, 2023
Posted by: Anonymous
from Longueuil, Quebec, Canada
The scanner has a light featherweight, but it is fast--just marvelous speed.
Written by a customer while visiting brother-usa.com
Customer Rating
5
It's super fast!
on February 28, 2023
Posted by: abrowning
from Savannah, GA
It took a LOT of downloading to get the scanner to do what we needed it to do for work, but once we got past all of that, this machine flies when loading documents. I have never seen a scanner go that fast! It does not jam and it sends the documents to the destination within seconds. It is heavy duty and very efficient.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Bitter-Sweet with a grain of salt
on December 26, 2022
Posted by: Hector
from Florida
Its super-fast, image quality is amazing, however there are no compression controls making the files too big to send over e-mail. must use google drive to pivot files around.
It's extremely archaic software interphase and it is very hard to upgrade, even when connecting the USB cable directly to the computer... definitely not a plug and play.
The phone-app is actually good, it's the reason I did not return the machine and made it possible to manage its practical use.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, December 29, 2022
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Terrific and a power tool!
on November 14, 2022
Posted by: Anonymous
from Mexico City
It is a power tool and it's easy yo use; it has some issues with the PC software, like when the size of the files is too big, the program crashes, otherwise it works for demanding work, and it looks like a pro tool in the office too and not that bulky. The mobile app is really useful so you can save the files wherever you need to.
Written by a customer while visiting brother-usa.com