Customer reviews from roku.com
Roku - Outdoor Camera for Home Security
Average customer rating
4.5
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
122
4 Stars
21
3 Stars
7
2 Stars
3
1 Star
10
85%of customers recommend this product.
(
68 out of
80)
Customer Reviews for Roku - Outdoor Camera for Home Security
Customer Rating
5
Love Roku! Love this affordable indoor camera
on July 21, 2023
Posted by: Roku User
from Rancho Cordova, CA
I put this camera at the top cornor inside my house and I can view the whole living room and kitchen to watch my kids and dogs when I'm not home. Also, I sometimes look back at the record event to see which dog is messing with my kitchen and how my son fell off the window.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on July 27, 2023
Posted by: Anonymous
from Walkersville,Maryland
I love the way it allows me to see my back yard
It’s colorful and I can hear so clearly
It’s colorful and I can hear so clearly
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku Outdoor Wired Canera
on July 28, 2023
Posted by: R Stewart
from Smith Lake, Alabama
I purchased this camera to provide surveillance and security around my home. The images are very clear day and night.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Cannot watch events…
on July 15, 2024
Posted by: B Thomas
from Louisiana
I’ve had this camera for 3 days. It worked okay the first two days. Will not play events to see recordings… Don’t waste your money.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, October 1, 2024
Hi there, we're sorry to hear about your experience. We want to help. If you haven't already, try reinstalling the Roku Smart Home app and logging in again. Ensure the camera has a stable internet connection. We suggest restarting your router and modem and temporarily moving them closer to the device to see if it makes any difference. Try using other mobile devices. If the issue persists, delete the camera from the app and set it up as a new device. For detailed setup instructions, visit https://support.roku.com/article/7869783389719. If you need further assistance, contact us at https://support.roku.com/contactus.
We hope this helps! Roku Customer Advocate
We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
clear quality images with fantastic night vision,
on July 28, 2023
Posted by: Todd P
from Maine
got these four cameras a month ago and they are fantastic, the app has so much functionality and easy to use. seems like a thousand dollar security system.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Works like it should
on November 17, 2022
Posted by: Crmcgrath
from Las Vegas, NV
Gender:Male
[This review was collected as part of a promotion.] This wired camera was easy to setup with pretty clear instructions. You have to download the application to install and use. The app has many features that I haven't quite explored yet. My main upset is that you have to pay a subscription in order to record to the cloud and for motion sensing.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
2 Way Audio
on January 5, 2023
Posted by: Mort
from Lafayette, Louisiana
I am with the picture, but the 2 way audio doesn't work to well. I can hear people talking, but when I talk through the audio, it can't be heard and is very low. I even adjusted the volume, and it was still was poor.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
New Update Has Removed Several Helpful Features.
on August 5, 2024
Posted by: Anthony Brown
from Alabama
The new firmware version (6.0.0 Build 32-FD) has severely broken all indoor cameras and outdoor wired cameras. Also, it appears the customer service reps were not made aware of these changes. Their only advice is to delete and re-setup the device. Some of the features that were removed: the ability to select the quality of the video, such as changing it to 360P, SD, or HD. They also removed a "sync time" option. Now all the time stamps are 1 hour ahead and resetting the camera does not fix this issue. If your like me, you cant reach some of your cameras without a ladder. If you're considering purchasing these cameras, please wait until these issues are resolved.
I would recommend this to a friend!
Response from roku.comBy Jessica, Roku Customer Advocate, October 4, 2024
Hi Anthony, we genuinely appreciate your feedback. It's clear that this isn't the standard we aim for, nor is it expected behavior for this camera. We can see that you’ve been in touch with our support team, and we want to inform you that this matter is currently under investigation. Please stay in touch with us for any updates or if there's any improvement in the performance of your camera.
We appreciate your patience and continued support. Roku Customer Advocate
We appreciate your patience and continued support. Roku Customer Advocate
Written by a customer while visiting roku.com