Customer reviews from keurig.com
Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.5
(947 Reviews)
Rating breakdown 947 reviews
5 Stars
720
4 Stars
109
3 Stars
57
2 Stars
22
1 Star
39
87%of customers recommend this product.
(
647 out of
747)
Customer Reviews for Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Bill Pierre
Verified Purchase:Yes
The Nespresso coffee maker I have isn't bad. Great tasting coffee, easy to recycle the pods; rude mistake prone customer service though. It was extremely bad at Nespresso. So much so I went back to K-cups. K-cups come out hotter and it seems the taste of the coffees have improved as well as the ability to recycle. though recycling K-cup pods is a little more effort intensive, i.e. peel off the remaining paper lid, dump the grounds to use for mulch or something, rinse the plastic cup blah blah blah. I'm glad I switched back. major improvements have been made by Kerig since my original machines from them in 2010 or so.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 8, 2022
Thank you so much for reviewing your K-Express coffee maker and for your kind words. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: S Cheng
Verified Purchase:Yes
Great Customer Service! My Machine simply stopped working due to lack of use(I believe). I needed a new one asap and Keurig delivered!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: PClark
Verified Purchase:Yes
I got so tired of my small coffee maker dripping all over the counter when I poured a cup. I hesitated buying a Keurig, thinking it would be too expensive for the pods. A friend brought me a Keurig holder for regular coffee. It is great! I use it for my favorite decaf in the evenings. My kitchen is currently unusable, so having the pods is great. Coffee is ready immediately, which is nice in the morning. No mess! I can't say that enough!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 8, 2022
We love hearing this! We are so honored to be a part of your daily routine. Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
Died after 10 cups
on March 30, 2022
Posted by: JohnSL
I really enjoyed this coffemaker, until today. I put the coffee in, hit the button, worked for a few seconds and then died. It is now DOA and I have no clue as to why. Plenty of water, worked great before.
Response from keurig.comBy Keurig, Consumer Care, April 7, 2022
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: PNeighbor
Verified Purchase:Yes
Using the 8oz button, 1st cup overflowed, 2nd cup 1/2 full.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 29, 2022
We're sorry to hear that your coffee maker is not working as it should. Please call our Consumer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
5
Easy to use. Does not take much time especially in
on March 23, 2022
Posted by: Ikia
Verified Purchase:Yes
Happy with my new coffee maker. Wakes me up after one cup
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 29, 2022
We just love hearing that you're enjoying your K-Express coffee maker! Thank you for taking the time to leave us your review.
Written by a customer while visiting keurig.com
Posted by: William D
Verified Purchase:Yes
The old keurig died so I bought two new ones. I’m glad I bought the single cup model. Very quick, choices for cup size and large removable water canisters. With two, I don’t have to run up and down stairs
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 30, 2022
We just love hearing this! Thank you for taking the time to leave us your review! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Carolyne
Verified Purchase:Yes
I always brew a 12oz cup of coffee. I don’t use any other features. All the other brewers have additional features I do not need and are huge. This has the size I need and it is small. I only miss having a larger water reservoir from the other much fancier machines. Also, the quality is cheaper than the other higher grade keurig brewers. The opening to put the pod is more stuff and not as fluid and you can tell it’s cheaper made. It doesn’t matter to me as this is what I wanted and not interested in the fancier big ticket items but if you like the luxurious feel and the bells and whistles then you won’t like this.
I would recommend this to a friend!
Written by a customer while visiting keurig.com