Customer reviews from keurig.com
Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.5
(947 Reviews)
Rating breakdown 947 reviews
5 Stars
720
4 Stars
109
3 Stars
57
2 Stars
22
1 Star
39
87%of customers recommend this product.
(
647 out of
747)
Customer Reviews for Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Posted by: DGus
Verified Purchase:Yes
My first Keurig with a well and I love the convenience.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I recently had to replace my old keurig. I had originally thought I wanted one of the larger models, the price was really high. And after all it's just a cup of coffee. So I spent time, 3 days, researching all the different models and figured out which features were most important to me. I decided on the Keurig Express, 42 oz. water reserve, cup size perfect for me, 8, 10, 12. And the size of the machine itself was great. It also had the strength button. It's worth taking the time to see all of what's out there, figure out what you personally want. I love it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Convenient
on October 23, 2022
Posted by: BandDno1girl
I purchased this out of convenience. To my surprise after nearly 7 months of using it, the descale light would not go out. I'm not too happy about this. I tried the descaling method four times to no avail. I am in the process now of obtaining a replacement. What's upsetting is that I avoided purchasing a Keurig for the longest because of the defects I have heard about. I was happy with my coffee maker for over ten years and I gave it up for convenience. You know what they say... the grass isn't greener on the other side. Just looks good.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 24, 2022
We appreciate your review and apologize your K-Express coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: CGHappy
Verified Purchase:Yes
I spoke to a customer service person and they were very helpful. Replaced my K Express within 2 weeks. Easy to work with
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Keith Coffee
Verified Purchase:Yes
I purchased a K Express to replace a much older Keurig coffeemaker in my office. Unfortunately, the K-Express would not work. I contacted Keurig and they helped me try and remedy the issue but ended up having to replace it. The process was fairly simple and the people I spoke with were very friendly. It took a while, but I have my coffee again. Several people around me are happy and safe again.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Cadillac
Verified Purchase:Yes
After following the directions my warranty claim went smooth as silk.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Even after getting a replacement for the first one that did not work properly we are still dealing with the same disaster. It works well for about every 3rd or 4th cup. It sprays everywhere, leaks water on the counter, tastes like dishwater even with the "strong button" pushed, We have used other's Keurigs many times over the years and have never heard of any of the these issues. This one is soon going to get tossed and we will never purchase another.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Dagrin
Verified Purchase:Yes
My precious K-Express stopped dripping, and when I contacted Keurig, they had me send my previous K-Express to them, and then they sent me a new one. It was a very prompt and convenient process.
I would recommend this to a friend!
Written by a customer while visiting keurig.com