Customer reviews from keurig.com
Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.5
(947 Reviews)
Rating breakdown 947 reviews
5 Stars
720
4 Stars
109
3 Stars
57
2 Stars
22
1 Star
39
87%of customers recommend this product.
(
647 out of
747)
Customer Reviews for Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Dollar Bill MD
Verified Purchase:Yes
Agent was very thorough and methodical guiding me through performance of several tests on my Keurig. After failing several tests, she determined that the machine was defective and should be replaced. She requested model and serial Number information and advised how to submit additional info relating to my claim. Shipment of the replacement machine was prompt, as promised.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ken Dziiedzic
Verified Purchase:Yes
The entire process of making a claim to providing the requested information on the form was simple. The new Machine arrived within a few days and it works perfectly. The person I spoke with was very helpful and courteous!
Written by a customer while visiting keurig.com
Posted by: BOB PASS
Verified Purchase:Yes
Not user friendly. The brew controls are not easily accessible once a cup is in place. The closing of the lid to puncture the pod requires too much pressure.l
Written by a customer while visiting keurig.com
Posted by: ALK911
Verified Purchase:Yes
Great coffee maker for the wet bar in my man cave!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Worked good for a week and is now malfunctioning.
on December 18, 2024
Posted by: BigBruce
Verified Purchase:Yes
The coffee maker seemed to work good when I first got it and now that it is about a week old, it is doing weird things such as only sending a couple ounces through the pod when I have picked 12 ounces. It will stop short of a brew mode and say it needs water even though the water resivour is a third full or I am in the filling process while it is brewing.. All in all I don't know if it is in breakin mode or defect mode. I would not get anoter one of these.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: judeyes
Verified Purchase:Yes
Love this coffee maker. So easy to use! And easy to clean.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: D M T
Verified Purchase:Yes
Love my new K Express, Compact and looks great on counter
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Nancy Bay
Verified Purchase:Yes
It took 4 phone calls, several emails, all with the same information to get this replacement. Got the felling the company was hoping I’d get discouraged and give up!! Not happening.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com