Customer reviews from keurig.com
Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.5
(947 Reviews)
Rating breakdown 947 reviews
5 Stars
720
4 Stars
109
3 Stars
57
2 Stars
22
1 Star
39
87%of customers recommend this product.
(
647 out of
747)
Customer Reviews for Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Tom Bowz
Verified Purchase:Yes
I really like the Keurig K-Express. Very convenient, simple, compact and doesn't seem cheap. But it's not as durable. I've had to get a couple of replacements. It just stops working. With some research, I've discovered that it is probably the internal thermostat. It has a breaker that trips when the temperature limit is hit. I've found that it doesn't like being run a lot with no pod installed (for just hot water, don't so it) to provide some back pressure. Once I hit the brew button by accident without having the tank installed. If they added a button outside to reset the breaker, it would save a ton of replacements for them. Keurig has been awesome in honoring the 1 Year Warranty. I don't like accepting a new one, as is rather have them walk me through taking it apart to reset it. Would save them money, yes time getting a new one, etc. I use it 3-4 times per day and believe this one will be ok. I like this little one and don't want a different model.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Leininger
Verified Purchase:Yes
Great warranty service my issue was completely solved
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
We tried to troubleshoot and it didn't work. The only issue was the fact that I didn't have a receipt from November 2024, but I had registered it so they accepted that. I got the replacement pretty promptly.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I really like my single serve Keurig!! It’s about perfect. Coffee is hot and quick. Upkeep and maintenance is really easy. Great product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Friend of Keurig
Verified Purchase:Yes
Love it. Very efficient. Love the new color Stone.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: George Me
Verified Purchase:Yes
Excellent product, pleased with this coffee maker, makes very good coffee
Written by a customer while visiting keurig.com
Posted by: Bill St Michael Mn
Verified Purchase:Yes
After using our K-express for just two months, it suddenly quit working. I contacted Keurig for warranty coverage. Within minutes my replacement was on its way to me. Completely hassle free!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: B Thomas
Verified Purchase:Yes
We have had a couple of weeks at the most and it is already broken. It won't lift up high enough to put in a pod without wrangling it like a bull and when I try to fool with it to close it won't close anymore.
Written by a customer while visiting keurig.com