Customer reviews from hp.com
HP - 131X High Yield Toner Cartridge, Prints Up to 2,400 pages (CF210X) - Black
Average customer rating
4.5
(538 Reviews)
Rating breakdown 538 reviews
5 Stars
421
4 Stars
50
3 Stars
21
2 Stars
8
1 Star
38
89%of customers recommend this product.
(
231 out of
260)
Customer Reviews for HP - 131X High Yield Toner Cartridge, Prints Up to 2,400 pages (CF210X) - Black
Posted by: GK Texas
Verified Purchase:Yes
The printer and toner have been reliable for several years, but when I had a toner cartridge go bad after only a couple months of use (perhaps 5% of the toner) there was no way to return/exchange. HP support was a bot, or based on the serial number of my printer which is out of warranty so there was no way to get support based on the failed cartridge and no way to talk to a human about it.
Response from hp.comBy Mary, HP Care, May 7, 2021
Hi there,
I am sorry that the cartridge went "bad" so early. That sounds irritating, but please know that we take your feedback seriously.
If you feel that it stopped printing because of a defect, you have the option to see about returning it. Simple instructions for that can be found at: store.hp.com/us/en/cv/returnsandexchanges
The toner cartridges have a good warranty. There is no time limit, but the cartridge can't be low. If it is past time for the HP Store purchases warranty, you can contact us about our toner warranty: hp.com/contactHP
Mary
HP Care
hp.com/support
I am sorry that the cartridge went "bad" so early. That sounds irritating, but please know that we take your feedback seriously.
If you feel that it stopped printing because of a defect, you have the option to see about returning it. Simple instructions for that can be found at: store.hp.com/us/en/cv/returnsandexchanges
The toner cartridges have a good warranty. There is no time limit, but the cartridge can't be low. If it is past time for the HP Store purchases warranty, you can contact us about our toner warranty: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Too many matches
Verified Purchase:Yes
clean text
Written by a customer while visiting hp.com
Posted by: Bf@450
from Vermont
Verified Purchase:Yes
These refills work great. The machine recognizes real HP cartridges
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Customer Rating
5
Product came on time and was exactly as ordered
on April 10, 2017
Posted by: 4rookie
Keeping the printer with HP products
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: BigRed1
from Tampa, FL
Verified Purchase:Yes
Time is money to an accountant/tax preparer. So, when I have to change out old for new cartridge, every minute saved doing so counts.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
"Easy to install"
on April 14, 2017
Posted by: BigRed1
from Tampa, FL
Time is money to an accountant/tax preparer. So, when I have to change out old for new cartridge, every minute saved doing so counts.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
"Easy to install"
on April 14, 2017
Posted by: BigRed1
from Tampa, FL
Time is money to an accountant/tax preparer. So, when I have to change out old for new cartridge, every minute saved doing so counts.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Delivered on time.
on April 15, 2017
Posted by: DogTrainer
from Millstone Township, NJ
I ordered my toner cartridges online and received the cartridges very quickly.
I will only use OEM Cartridges.
I will only use OEM Cartridges.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com