Customer reviews from brother-usa.com
Brother - HL-L3220CDW Wireless Compact Digital Color Laser Printer - Gray
Average customer rating
4.2
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
50
4 Stars
12
3 Stars
7
2 Stars
2
1 Star
9
Customer Reviews for Brother - HL-L3220CDW Wireless Compact Digital Color Laser Printer - Gray
Customer Rating
4
All round good value
on February 21, 2026
Posted by: djfitch
from North Hills, CA
I only have one problem with this printer and it's picking up the printed sheet(s) from the paper exit. There is a small indentation to aid this but, for me, it just isn't big enough.
Minor complaint about a very good printer, colours are good, speed is good all round good printer for the money.
Minor complaint about a very good printer, colours are good, speed is good all round good printer for the money.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Irritations
on March 5, 2026
Posted by: Greg
Inconsistent alignment / registration with bypass forms. iPrint and scanner software updates are way to often and do not function correctly.
Written by a customer while visiting brother-usa.com
Customer Rating
1
misleading broken printer bad connection software
on March 11, 2026
Posted by: CJayW
from colorado
this printer is frozen. I cannot reset it, I have tried updating the firmware and using the diagnostic tools, but it is broken. Too expensive to have this bad of a software issue.
Response from brother-usa.comBy Brother Customer Service, March 23, 2026
I’m sorry to hear you are experiencing difficulty with the Brother HL-L3220DW. If you still need assistance please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Trash printer
on February 19, 2025
Posted by: g5101
Trash printer that has connection issues constantly. Save your money and time and don't buy this piece of garbage.
Response from brother-usa.comBy Brother Customer Service, February 25, 2025
Thanks for taking the time to review your experience with the Brother HLL3220CDW. We appreciate your feedback. I’m sorry to hear that you are having connection issues with the Brother HLL3220CDW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/HLL3220CDW
Written by a customer while visiting brother-usa.com
Customer Rating
1
No Windows 7 drivers (22% of Windows users!)
on May 27, 2024
Posted by: Bought My Last Brother
This review is about one thing and one thing only: withholding drivers for Windows 7 is B.S. The massive success of the Windows ecosystem in its heyday was in large part due to commitment to backward compatibility, standards compliance, and support for legacy applications and systems. Once it could be taken on faith that a new computer or peripheral would work with the customer's existing setup. It wasn't uncommon for a new PC to be able to run games published a decade earlier.
I purchased the HL-L3220CDW to replace my HL-3170CDW, which finally refused to power on after years of reliable service. Imagine my outage when I plugged it in and discovered that Brother offers 3220 drivers only for a small subset of the O.S. versions supported by the 3170. As of October 2023, over 22 percent of Windows users were still on Windows 7, according to urbannetwork.co.uk. I still use Windows 7 on purpose: in every subsequent version of Windows, Microsoft has removed more features, taken away more control from the user, and made the user interface less capable, on the name of "simplicity". Each new release has also required years of shakedown time for MS to release the patches to make it usable.
The "upgrade treadmill" forced on computer users by manufacturers and developers to force continued sales has become the norm. The "subscription" model now dominates, even in hardware: you can "buy" a computer, a printer, or a program, but you'll have to pay us a monthly fee to use it. And when we have a new one to sell you, we won't let you subscribe to the old one any more.
https://www.urbannetwork.co.uk/if-youre-one-of-millions-still-using-windows-7-microsoft-has-a-troubling-warning-for-you/
Response from brother-usa.comBy Brother Customer Service, May 29, 2024
We understand you're experiencing driver issues with your Brother HLL3220CDW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Difficult to replace ink cartridges & no autoclean
on June 6, 2025
Posted by: Sheila M
The ink cartridges have to go inside a removable sleeve, it is difficult and wonky to replace. No auto cleaning, must be done manually. Have lots of color ink issues, including faded colors and colors are often much different than the document.
Written by a customer while visiting brother-usa.com
Customer Rating
1
on January 13, 2024
Posted by: Tootie
The system turns off and won’t wake up after 3 days always saying no toner when toner is full
Response from brother-usa.comBy Brother Customer Service, January 17, 2024
We understand you're experiencing No Toner Error with your Brother HLL3220CDW machine. I apologize for any inconvenience this issue may have caused you. We'd like to help. Below is a FAQ that may help you with this issue:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32311020002/workspaceContext/workspace/processedPrint/Answer/184981
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32311020002/workspaceContext/workspace/processedPrint/Answer/184981
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
LaserJet color printer
on July 1, 2024
Posted by: Tippy
Have worked in IT since the 80’s I have used or repaired just about every kind of printer available.
The inkjet printers are great if you’re printing often which I don’t. The ink is messy and dries out and clogs the print head. In the end it is not a cost effective solution.
This Canon printer was New, comes complete with full toner cartridges and enough for 1000 pages implied. It prints every time without issue. The output looks great and for casual photos of family for the fridge it’s not bad.
The inkjet printers are great if you’re printing often which I don’t. The ink is messy and dries out and clogs the print head. In the end it is not a cost effective solution.
This Canon printer was New, comes complete with full toner cartridges and enough for 1000 pages implied. It prints every time without issue. The output looks great and for casual photos of family for the fridge it’s not bad.
Written by a customer while visiting brother-usa.com