Customer Reviews for Brother - P-Touch P750W Label Maker - Black
Customer Rating
4
Easy Installation
on January 30, 2016
Posted by: Capt
Several years of use of PT-2700 (still functioning well) encouraged trying out the wireless version. Works well with no problems & look forward to several years of use.
I purchased this PT-P750W Labeler and tried to install to my Mac OSX-10.11.2. It installed correctly as far as I could tell. The software Program would never open. I e-mailed Brother numerous times and never got a helpful reply. They wouldn't respond to my input but rather replied with generic replies as you find on FAQ. After a short time, they just stopped replying at all. I will not purchase anything from Brother again.
The printer works fine. The advertising looked great. I could print wirelessly with my phone and it runs on batteries. What could be better. When I opened it up I put in the batteries and the NFC or WIFI would not work. It took 5 hours between 3 different calls and 1 replacement unit to find out that the NFC and WIFI only works when it is plugged in. That was very disappointing. The printer is still good, just not as flexible as advertised. And their top tech support did not know about this problem.
I put off writing this review awaiting a fix from Brother Support for the application used to print the labels. I use a Mac and the application has encountered a bug that causes it to crash any time you click on one of the tabs. So, you can't use the most desired part of the application.
The only reply I got from their support was to delete and reinstall the application, which I had already done and it did not fix the issue. It's now been weeks and they have yet to respond from my additional requests. I also had to open a second ticket on the issue, because they CLOSED the original one without ever making sure the issue was resolved.
Ability to get support is a very large part of any product review for me and others should be aware of what to expect in this regard. If you don't have issues that require support, then this product seems to function as expected.
I do like the partial cut feature that makes for easier peeling off of the label backing.
I have been thrilled with this new wireless labeling device .. .. It was extremely easy to setup .. .. The label software is user friendly .. .. Cost a bit more for the wireless .. but I'm extremely satisfied and glad I went for it .. ..
Took some getting used to, as with all new products. It operates as advertised and does more than I was expecting. It is nice to be able to prepare multiple labels store then in a file and print when needed or as needed. Making your own bar code labels makes inventory for small unit a lot easier. I have ordered the battery next is to test it in the field locations. Nice cable labels also for networking.
The advertisement and product description led me to believe that I could but batteries in the printer and print from my iPhone 6. I guess I thought that the near-field capacity of the iPhone enabled this. It seems to me that both the PT-P750W have to be connected to the same Wifi network to work together. I have kept the printer but it offers much less in this regard than I expected