Customer reviews from brother-usa.com
Brother - MFC-L8610CDW Wireless Color All-in-One Laser Printer - White
Average customer rating
4.2
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
70
4 Stars
27
3 Stars
11
2 Stars
3
1 Star
8
88%of customers recommend this product.
(
36 out of
41)
Customer Reviews for Brother - MFC-L8610CDW Wireless Color All-in-One Laser Printer - White
Customer Rating
3
Slow to start printing, QBP check print problems
on March 23, 2022
Posted by: Leah
from wisconsin
This unit is much slower to start printing that my prior office printers. Once it is set to the quiet mode the sound level is OK. One aggravation I have not found a solution to is getting checks to print from the MP feeder. I have tried a dozen different suggestions and QBP checks try to print horizontally. I would have returned this if I could have for this reason.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., March 24, 2022
We are sorry that you are experiencing connection issues with your Brother MFCL8610CDW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Paper curls
on March 22, 2022
Posted by: kirby
pages curl no matter the brand or type of paper and the print will quit, it seems, via page count not from being out of toner. pages look fine but won't print until you replace cartridge. Big waste of resources. good quality prints otherwise.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., March 23, 2022
We are sorry to hear that your Brother MFCL8610CDW machine is not working properly. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Very sharp printing. Crumples envelopes
on May 21, 2021
Posted by: sks54
from Cincinnati
I have one Brother printer that does a perfect job with envelopes. My two higher cost machines crumple them. I print a fair amount of postage so this is a disappointment.
Written by a customer while visiting brother-usa.com
Customer Rating
1
1 Month and Already Broken
on May 6, 2021
Posted by: rgonzalez44
from Miami Fl
Only 1 month in use and already broken. Called Brother for Warranty and HORRIBLE! TWO HOURS on the phone making you try different things on the printer to FINALLY tell you ok we will send you a REFURB! Now the problem is it's been several days and no tracking no confirmation for ticket or trouble. Would never buy another brother printer again.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Does it all!
on April 27, 2021
Posted by: Vols28mm
from Knoxville Tennessee
Great multifunction features. Easy to use and excellent quality printing. Very happy with the product.
Written by a customer while visiting brother-usa.com
Customer Rating
3
D Sampson 042021
on April 16, 2021
Posted by: DS042021
from San Antonio TX
This brand came recommended and I was eager to try a laser printer in my home office for the first time. Set up was easy and output was crisp and clean.
The first issue came when I tried to print 2-sided which resulted in a tumble print vs head to head. The second issue came when using the ADF for the first time. First issue was resolved by downloading a different print driver - which was new for me — my question being why was this necessary and why wasn’t I instructed to do that during initial setup? Still working on the second issue. While the Brother Support site helped resolve the first issue, it was not for the second.
The first issue came when I tried to print 2-sided which resulted in a tumble print vs head to head. The second issue came when using the ADF for the first time. First issue was resolved by downloading a different print driver - which was new for me — my question being why was this necessary and why wasn’t I instructed to do that during initial setup? Still working on the second issue. While the Brother Support site helped resolve the first issue, it was not for the second.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 16, 2021
We are sorry to hear that you are experiencing issues scanning with the Brother MFC-L8610CDW and we'd like to help. We have many helpful resources on our support website which should help. If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/mfcl8610cdw
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great all in one
on April 13, 2021
Posted by: Oscar
from Alamo, CA
Love it. Takes a few seconds to warm up then goes fast.
Default copying is a bit light but easily darkened.
Default copying is a bit light but easily darkened.
Written by a customer while visiting brother-usa.com
Customer Rating
5
MFC-L8610CDW
on April 2, 2021
Posted by: Danr
from Vallejo, Ca
Setup was easy. Works well, functions are great. More than adequate for a home office
Written by a customer while visiting brother-usa.com