Customer reviews from brother-usa.com
Brother - MFC-L8610CDW Wireless Color All-in-One Laser Printer - White
Average customer rating
4.2
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
70
4 Stars
27
3 Stars
11
2 Stars
3
1 Star
8
88%of customers recommend this product.
(
36 out of
41)
Customer Reviews for Brother - MFC-L8610CDW Wireless Color All-in-One Laser Printer - White
Customer Rating
5
Great color printer
on August 26, 2023
Posted by: Santa Clarita Notary
from Valencia CA
Great printer. Meets expectations. I've had a Brother laser printer in the past that lasted almost 20 yrs. Still working but needed a new
color printer with flatbed for copying and scanning. Very happy!
color printer with flatbed for copying and scanning. Very happy!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Incoming fax problem
on July 25, 2023
Posted by: Anonymous
from Pickering, Ontario, Canada
I bought this printer in 2021 December. Since then the fax is not working. It is very hard to contact with the Tech support and it is a night mare. One I got Tech support after trying for about a
Month. I did troubleshoot according to his instruction. But the fax didn’t work and told me that he will contact with me for the solution. Still now I didn’t heard from him. Sorry to say this. I’m using HP Laserjet print fir fax. No problem with HP
Month. I did troubleshoot according to his instruction. But the fax didn’t work and told me that he will contact with me for the solution. Still now I didn’t heard from him. Sorry to say this. I’m using HP Laserjet print fir fax. No problem with HP
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, July 25, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having fax issues with your Brother MFCL8610CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below are 2 answer link one for Problems sending faxes and the other Problems receiving faxes.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306300002/workspaceContext/workspace/processedPrint/Answer/144108
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306300002/workspaceContext/workspace/processedPrint/Answer/143553
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Below are 2 answer link one for Problems sending faxes and the other Problems receiving faxes.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306300002/workspaceContext/workspace/processedPrint/Answer/144108
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306300002/workspaceContext/workspace/processedPrint/Answer/143553
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best Small Business Printer
on June 15, 2023
Posted by: Karma
from Albuquerque, NM
We purchased this printer to handle our small business needs.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Like printer but disappointed with connectivity
on June 12, 2023
Posted by: MamawK
I like the printer as a whole but am very disappointed in that it always disconnects from my computer snd I have to go to a lot of trouble to get it working with my computer again.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, June 12, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having unable to print issues with your Brother MFCL8610CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below is an answer link that may help on the unable to print issue with your Brother MFCL8610CDW.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32305180005/workspaceContext/workspace/processedPrint/Answer/143525
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Below is an answer link that may help on the unable to print issue with your Brother MFCL8610CDW.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32305180005/workspaceContext/workspace/processedPrint/Answer/143525
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
4
BLACK LINE-BEWARE
on May 8, 2023
Posted by: NotBuyingAnother
from Wappingers Falls, NY
Black line appeared after 4 months in use only when using print from feed. Followed all directions to clean. Webiste has videos and the compartment near the white guard on the inside cover does not open per video. It is not manufactured as videos indicate. The AIO has to be physically brought to an authorized repair and they claim it is not covered under the general warranty. Good luck finding that warranty on the website. So now I have to physically carry it out of the office? Hire a strong man? Had an IT person set up initial installation for 7-person office. Too difficult to set up double-sided printing, options are minimal. Copying from glass cuts off edges. Not a great solution, but a cheap one.
Written by a customer while visiting brother-usa.com
Customer Rating
3
This would be 5 stars if it scanned in duplex.
on May 8, 2023
Posted by: Mark t
from Chicago
Prints great, amazin ad integration to store scans on my nas. But the fact that it doesnt actually scan via the adf in duplex makes adf scanning virtually useless.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 8, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Unfortunately, the Brother MFCL8610CDW is not able to duplex scan. We apologize for any inconvenience this may have coast you. If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa,com/brother-support.
Unfortunately, the Brother MFCL8610CDW is not able to duplex scan. We apologize for any inconvenience this may have coast you. If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa,com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Good printer but no great
on April 13, 2023
Posted by: Howard
from Toronto, Canada
As a printer the printouts are great. The speed of printing is not the fastest medium sized print jobs of < 50 pages take quite a long time to complete the printing. The document scanner does not handle duplex document automatically. For a printer of this size the paper tray should hold a full ream of paper which it does not, which means for a busy office a lot of paper fills are needed.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 13, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having some issues with your Brother MFCL8610CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
As a printer, YES. As a copier/scanner, NO.
on April 11, 2023
Posted by: Lola
from Canada
Good for basic printing needs, but if you're looking for a scanner or copier that does double sided this is not the one for you.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 11, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. You are correct the Brother MFCL8610CDW does not support duplex copying or scanning, as this feature is not included with this particular model. If you have any questions about your machine, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com