Customer reviews from ATT.com
Beats - Refurbished Excellent - Solo Buds True Wireless Earbuds - Storm Gray
Average customer rating
2.5
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
2
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Beats - Refurbished Excellent - Solo Buds True Wireless Earbuds - Storm Gray
Customer Rating
1
Lost already
on March 28, 2026
Posted by: Swinson0602
The earbud fell out of the case so easily . Lost quick. So I barely got a chance to even use these.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, May 11, 2026
Hello there! We're sorry to hear that an earbud got lost so quickly. It’s definitely disappointing to lose your gear before you’ve even had the chance to fully enjoy the high-fidelity sound of your new Beats.
We appreciate you bringing this to our attention. While we want every customer to have a seamless experience with their devices and accessories, we understand how disappointing it is when things don’t go as planned. The Beats Solo Buds are designed with magnets in the case to help snap them into place and keep them secure while charging. We’re sorry to hear yours didn't stay put as expected.
We want to help improve your experience. Please reach out to us by filling out our self-service form with more details about this experience.
https://www.att.com/get-support/
Thank you for proving us with your feedback and being part of our AT&T family.
We appreciate you bringing this to our attention. While we want every customer to have a seamless experience with their devices and accessories, we understand how disappointing it is when things don’t go as planned. The Beats Solo Buds are designed with magnets in the case to help snap them into place and keep them secure while charging. We’re sorry to hear yours didn't stay put as expected.
We want to help improve your experience. Please reach out to us by filling out our self-service form with more details about this experience.
https://www.att.com/get-support/
Thank you for proving us with your feedback and being part of our AT&T family.
Written by a customer while visiting ATT.com
Customer Rating
1
Garbage. I asked for a refund and was refused.
on October 23, 2025
Posted by: Anonymous
from Orlando, FL
Verified Purchase:Yes
Garbage. Falls out of the ear with every move and is very uncomfortable.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Katttee4
from Hawaii
Verified Purchase:Yes
Great sound clarity, incl on phone calls. No probs pairing with laptop, iPhone or Android.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Mom2025
from Missouri
Verified Purchase:Yes
These are great earbuds. I gave them a 3 star rating because they don't disconnect all the time when they are in charging case. They don't have the ambient sound feature like I thought they did and they hurt my ears from sitting on the cartilage all day. They do have great sound and a amazing battery life.
I would recommend this to a friend!
Written by a customer while visiting ATT.com