Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Black
Average customer rating
3.7
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
20
4 Stars
5
3 Stars
3
2 Stars
6
1 Star
6
64%of customers recommend this product.
(
21 out of
33)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Black
Posted by: paultravels
Gender:Male
Verified Purchase:Yes
These are the most highly rated wireless ANC headphones currently available. They live up to the hype. Light weight, comfortable, outstanding sound quality.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, July 29, 2025
Hi paultravels,
Thank you for choosing Sony!
We couldn't be happier to hear that your WH-1000XM6 headphones are exceeding your expectations! It's truly wonderful to know they're delivering on their promise as the most highly-rated wireless ANC headphones available. We really appreciate you highlighting their lightweight design, comfort, and outstanding sound quality. Thanks for sharing your positive experience!
Best regards,
-Fred
Thank you for choosing Sony!
We couldn't be happier to hear that your WH-1000XM6 headphones are exceeding your expectations! It's truly wonderful to know they're delivering on their promise as the most highly-rated wireless ANC headphones available. We really appreciate you highlighting their lightweight design, comfort, and outstanding sound quality. Thanks for sharing your positive experience!
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
5
Great headphone
on July 14, 2025
Posted by: Hanseliitohh
Gender:Male
I bought this a few days a go and let me tell you haven’t seen a heard a better head phone in my 24 years of life it’s so crazy how good it sounds amazing product good job Sony
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, July 16, 2025
Hi Hanseliitohh! We are immensely pleased to hear how much you're enjoying your new WH-1000XM6 headphones! It's fantastic to know that the crisp audio quality is making such a positive impression.
Thanks for choosing Sony!
Best regards,
Estefany
Thanks for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
2
Disappointed, I can still hear most outside noises
on June 25, 2025
Posted by: Notquietenough
Gender:Female
I think these are overpriced... I can still hear everything even with the noise cancelling on, it just sounds a little muffled, but I can have conversations with people without a problem. I can even still hear people outside my home while wearing them. And yes, the ANC is on 100%.
My earplugs work better for noise reduction.
My earplugs work better for noise reduction.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, June 26, 2025
Hi there, thank you for taking the time to share your feedback about the WH-1000XM6 headphones. We sincerely apologize for your experience with the active noise cancellation feature. We understand how important it is for our customers to enjoy a truly immersive listening experience and we regret that these headphones have not fulfill your expectations.
If you haven't done so yet, we suggest verifying the fit of your headphones, as achieving a proper seal can significantly enhance noise cancellation. Furthermore, ensure that your headphones are equipped with the latest firmware, as updates can optimize their performance. Additionally, you can personalize the noise cancellation settings through the Sound Connect app.
For more recommendations and essential information regarding noise-cancelling technology, please explore the links provided below:
https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856861.html
https://www.sony.com/electronics/support/articles/00203389?utm_source=glean
For personalized assistance, please reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
If you haven't done so yet, we suggest verifying the fit of your headphones, as achieving a proper seal can significantly enhance noise cancellation. Furthermore, ensure that your headphones are equipped with the latest firmware, as updates can optimize their performance. Additionally, you can personalize the noise cancellation settings through the Sound Connect app.
For more recommendations and essential information regarding noise-cancelling technology, please explore the links provided below:
https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856861.html
https://www.sony.com/electronics/support/articles/00203389?utm_source=glean
For personalized assistance, please reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
3
1st pair of Sony's to be uncomfortable
on June 13, 2025
Posted by: Solomon33
Gender:Male
I don't understand why the awkward design that makes these difficult to enjoy wearing? I have XM5'S, 720's and they're so comfortable .... It's like the people designing them didn't care to wear them for more than a few minutes or maybe they just don't care bc they use more expensive headphones. It's sad bc I was really excited about these only to be incredibly disappointed with the fit. They knocked it out of the park sound wise but that's immaterial bc I can't wear them for thirty minutes without being frustrated and wanting to get them off my ears. I don't think people care as much if they fold if they're not comfortable. The 720's are a perfect design and actually have more and better padding than these so I'm a bit flummoxed. I hope the XM7s don't disappoint like this.... next time please keep it simple instead of awkward. I wish I could buy a pair that sounded like this with the design of the 720's. Let me know if it possible I'll wire the money
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, June 15, 2025
Hi Solomon33, thank you for taking the time to share your feedback regarding the WH-1000XM6 headphones. We sincerely apologize for the discomfort you've experienced while using them. Your insights are incredibly valuable to us and we appreciate your passion for our products.
We understand how important comfort is, especially for headphones that are meant to be enjoyed for extended periods. It’s disappointing to hear that the design did not match your expectations, particularly after your positive experiences with the XM5s and 720s. Please rest assured that we take your concerns seriously and continuously strive to improve our designs based on user feedback.
Your suggestion for a design that combines the sound quality of the XM6 with the comfort of the 720s is noted.
Thank you for considering Sony products and for your valuable input. We hope to regain your trust in our future products.
Best regards,
Estefany
We understand how important comfort is, especially for headphones that are meant to be enjoyed for extended periods. It’s disappointing to hear that the design did not match your expectations, particularly after your positive experiences with the XM5s and 720s. Please rest assured that we take your concerns seriously and continuously strive to improve our designs based on user feedback.
Your suggestion for a design that combines the sound quality of the XM6 with the comfort of the 720s is noted.
Thank you for considering Sony products and for your valuable input. We hope to regain your trust in our future products.
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
4
ANC Prioritized Over Sound Quality
on June 8, 2025
Posted by: GaryH06903
Gender:Male
If your priority is noise cancelling, you can't do any better than the WH-1000XM6. However, if it's great sound you're looking for, then there are better options. FOr me, I want great sound with decent noise cancelling. Even after adjusting the EQ a number of different ways, the sound still seems veiled. I could never get the crisp sound I've been looking for. At this price, I expected better.
I would recommend this to a friend!
Response from sony.comBy Stephanie, Sony North America Customer Support, June 9, 2025
Hi GaryH06903, thank you for taking the time to share your thoughts with us. We are truly grateful to hear your feedback regarding the WH-1000XM6 headphones. It's wonderful to know that you appreciate their exceptional noise-cancelling capabilities.
We understand your desire for a more dynamic sound experience and your insights about the EQ adjustments are invaluable. We continuously strive to enhance our products based on customer feedback like yours.
We hope you consider giving them another chance or exploring other options in our lineup that may better suit your preferences.
Thanks for considering Sony products.
Best regards,
Stephanie
We understand your desire for a more dynamic sound experience and your insights about the EQ adjustments are invaluable. We continuously strive to enhance our products based on customer feedback like yours.
We hope you consider giving them another chance or exploring other options in our lineup that may better suit your preferences.
Thanks for considering Sony products.
Best regards,
Stephanie
Written by a customer while visiting sony.com
Customer Rating
5
Best in class, hands down
on May 24, 2025
Posted by: Arminator
Gender:Male
After rave reviews, purchased the new Sony 1000XM6 - definitely a high end product in materials and quality. The case is sturdy and very portable, which I appreciate for airplane travel. The app is easy to use and functions and settings are a breeze to set up. Sound is fabulous, various EQ settings allow adjustment to personal and music tastes. Music sounds open, clear, with detailed mids and highs that are never sibilant, bass is powerful and not muddy. The headphones sit very comfortably and clamping forces are just right. ANC is simply jaw dropping! Gesture controls on the right cup are intuitive and easy, but I wish the annoying confirmation ding for volume and track selection could be switched off completely and not end at - 2, that's my only gripe, really
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 27, 2025
Hi Arminator,
We are thrilled to hear such positive feedback regarding your new Sony 1000XM6 headphones! It's fantastic to know that the premium materials and overall quality are evident and that the portable case is a great companion for your travels.
We're glad the Sony | Sound Connect app has proven user-friendly, making setup a breeze. It's also wonderful to learn that the comfortable fit and jaw-dropping ANC are making a significant difference for you. The intuitive gesture controls are designed for convenience, allowing you to easily manage playback and calls.
We appreciate you bringing up the confirmation ding for volume and track selection. We're always looking for ways to refine our products based on user feedback.
Thanks for choosing Sony!
Best regards,
Stephanie
We are thrilled to hear such positive feedback regarding your new Sony 1000XM6 headphones! It's fantastic to know that the premium materials and overall quality are evident and that the portable case is a great companion for your travels.
We're glad the Sony | Sound Connect app has proven user-friendly, making setup a breeze. It's also wonderful to learn that the comfortable fit and jaw-dropping ANC are making a significant difference for you. The intuitive gesture controls are designed for convenience, allowing you to easily manage playback and calls.
We appreciate you bringing up the confirmation ding for volume and track selection. We're always looking for ways to refine our products based on user feedback.
Thanks for choosing Sony!
Best regards,
Stephanie
Written by a customer while visiting sony.com
Customer Rating
4
Very satisfied Guy! Xm6 Thumbs up!
on May 24, 2025
Posted by: Memphis guy
Gender:Male
This is my first time trying out the headphone side of things with Sony. I’ve tried the xm4 earbuds, that were ok but call quality sucked. I jumped ship and bought Bose quietcomfort earbuds when they released. I loved the Bose earbuds but they had the same issue. Terrible call quality too. I heard a lot about the xm5 headphones, right as I was about to finally purchase the xm5s the Xm6s ended up releasing so I gave them a try. I love these headphones! Great ANC and call quality finally! The sound profile is pretty good but I can’t say it’s the best I’ve heard. I can say it’s very solid and well rounded though. I wish the headphones didn’t smudge so easily tho. I have the black ones. All in all I don’t have any complaints or regrets!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 27, 2025
Hi Memphis guy,
We are thrilled to hear that your first foray into Sony's over-ear headphones with the WH-1000XM6 has been such a positive experience! It's fantastic to know that you're enjoying the great ANC and finally, excellent call quality. We understand your journey to finding the right headphones and we're so glad the WH-1000XM6 has delivered on these crucial fronts. We also appreciate your honest feedback on the sound profile.
Regarding the smudging on your black headphones, we note your comment and we're always looking for ways to improve our designs.
We are truly delighted that you have no complaints or regrets and that these headphones are fitting your needs so well!
Thanks for choosing Sony!
Best regards,
Stephanie
We are thrilled to hear that your first foray into Sony's over-ear headphones with the WH-1000XM6 has been such a positive experience! It's fantastic to know that you're enjoying the great ANC and finally, excellent call quality. We understand your journey to finding the right headphones and we're so glad the WH-1000XM6 has delivered on these crucial fronts. We also appreciate your honest feedback on the sound profile.
Regarding the smudging on your black headphones, we note your comment and we're always looking for ways to improve our designs.
We are truly delighted that you have no complaints or regrets and that these headphones are fitting your needs so well!
Thanks for choosing Sony!
Best regards,
Stephanie
Written by a customer while visiting sony.com
Customer Rating
4
Almost perfect!
on May 18, 2025
Posted by: Bharat R
Gender:Male
I have ordered these on the first day they are available and received today. Used these headphones for few hours explored all the options and sturdy levels etc., over all these headphones again falls in premium category just like XM5 for sure and remains as top tier in ANC headphones category….materials feels little more premium compared to XM5…sound quality improved a lot with that punch bass and well detailed sound…headband feels comfortable compared to XM5…ear cushions feels comfortable as well for longer use in travels etc., …only thing I felt downside is the ear cups not the ear cushions…we can detach the ear cups and replacement with new but Sony could have used design like AirPods Max and Sonos Ace magnetic detach and attach option…once you detach the ear cups all the drivers inside wires are visible not covered with any of other plastic layer…and the under layer clothe used in ear pads is very thin can easily tears off in normal use. These could feel like nitpicking reasons but as these falls in premium headphones and expensive category everything comes into consideration….this was the downside I felt ear-cups design could have been better…apart from this reason I felt all other check points passes…case is well built with magnet closer option and very sturdy to project headphones. Overall if you don’t care on the downside I mentioned, these headphones can be considered for any occasion and mainly if looking for top notch ANC feature and premium quality sound.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 19, 2025
Hi Bharat R,
Thank you so much for sharing your detailed feedback after receiving your WH-1000XM6 headphones! It is truly wonderful to know that you feel they fall into the premium category, just like the XM5 and remain a top-tier choice for ANC. We really appreciate you noticing the more premium feel of the materials and the improvements in sound quality, especially the punchy bass and detailed sound.
It's also great to hear that you find the headband and ear cushions comfortable for longer use, like during travel. We acknowledge your thoughts regarding the ear cup design and the visibility of the internal components when detached. Your feedback about the thin under-layer cloth in the ear pads is also valuable. We always aim to refine our designs and your insights are really helpful for future considerations.
We're glad you appreciate the well-built case with the magnetic closure. Thank you again for your comprehensive review and for highlighting the excellent ANC and premium sound quality.
Thank you for choosing Sony!
Best regards,
Stephanie
Thank you so much for sharing your detailed feedback after receiving your WH-1000XM6 headphones! It is truly wonderful to know that you feel they fall into the premium category, just like the XM5 and remain a top-tier choice for ANC. We really appreciate you noticing the more premium feel of the materials and the improvements in sound quality, especially the punchy bass and detailed sound.
It's also great to hear that you find the headband and ear cushions comfortable for longer use, like during travel. We acknowledge your thoughts regarding the ear cup design and the visibility of the internal components when detached. Your feedback about the thin under-layer cloth in the ear pads is also valuable. We always aim to refine our designs and your insights are really helpful for future considerations.
We're glad you appreciate the well-built case with the magnetic closure. Thank you again for your comprehensive review and for highlighting the excellent ANC and premium sound quality.
Thank you for choosing Sony!
Best regards,
Stephanie
Written by a customer while visiting sony.com