Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Black
Average customer rating
3.7
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
20
4 Stars
5
3 Stars
3
2 Stars
6
1 Star
6
64%of customers recommend this product.
(
21 out of
33)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Black
Customer Rating
5
Great for recording vocals!
on November 27, 2025
Posted by: BMAC2
I got these to use in my home recording studio and I love them! Especially when tracking vocals they have a little button you press so you can hear yourself better!
Response from sony.comBy Fred, Sony North America Customer Support, November 28, 2025
Hello BMAC2,
Thank you for choosing Sony!
We're elated to hear that you love using the WH-1000XM6 headphones in your home recording studio! It’s wonderful to know the vocal tracking feature is making your recording process smoother and more enjoyable. Your creative work is important to us, and we’re grateful to be a part of your musical journey.
Best regards,
-Fred
Thank you for choosing Sony!
We're elated to hear that you love using the WH-1000XM6 headphones in your home recording studio! It’s wonderful to know the vocal tracking feature is making your recording process smoother and more enjoyable. Your creative work is important to us, and we’re grateful to be a part of your musical journey.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
2
Great sound, bad build quality!
on October 20, 2025
Posted by: Steve_77
Gender:Male
Sound and noise canceling is top tier, build quality though lacks. Recently replacement a pair of these headphones and the new one also makes a creaking sound everytime I place then on their case or just simple put them on my head, seems like plastics parts are loose Only on the right side though. That's too shame for such expensive premium product!! Maybe specific batch was faulty idk
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, October 20, 2025
Thank you for reaching out and sharing your detailed feedback, Steve_77!
We are absolutely thrilled to hear that you find the sound and noise canceling on your WH-1000XM6 headphones to be top tier. That is exactly what we strive for with our flagship 1000X series, and your validation of that effort is greatly appreciated.
However, we are genuinely disappointed and concerned to hear about the creaking sound you are experiencing on the right side of not one, but two pairs of headphones.
This is not the experience we want our customers to have, and we take your feedback about potentially loose plastic parts very seriously, especially given it persists across a replacement unit.
Since this issue is impacting your experience with a second pair, we need to look into this specific manufacturing detail for you immediately. Please contact our dedicated product support team directly so they can:
Document this specific feedback for our quality control team.
Walk you through advanced troubleshooting steps.
Discuss the best path forward for a resolution, which may include another service option.
You can reach our support team here: https://us.esupport.sony.com/support/s/support-contact.
Thank you again for bringing this to our attention. We are committed to ensuring you have a flawless experience with your Sony products.
Best regards,
Gus, Sony North America Customer Support
We are absolutely thrilled to hear that you find the sound and noise canceling on your WH-1000XM6 headphones to be top tier. That is exactly what we strive for with our flagship 1000X series, and your validation of that effort is greatly appreciated.
However, we are genuinely disappointed and concerned to hear about the creaking sound you are experiencing on the right side of not one, but two pairs of headphones.
This is not the experience we want our customers to have, and we take your feedback about potentially loose plastic parts very seriously, especially given it persists across a replacement unit.
Since this issue is impacting your experience with a second pair, we need to look into this specific manufacturing detail for you immediately. Please contact our dedicated product support team directly so they can:
Document this specific feedback for our quality control team.
Walk you through advanced troubleshooting steps.
Discuss the best path forward for a resolution, which may include another service option.
You can reach our support team here: https://us.esupport.sony.com/support/s/support-contact.
Thank you again for bringing this to our attention. We are committed to ensuring you have a flawless experience with your Sony products.
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
1
Just OK
on October 17, 2025
Posted by: L thomas
Gender:Male
Tried these out at 3 locations. Not impressed. 30mm drivers are so 90s. We should have moved into 50-54mm drivers which sound much more alive. If you like a generic sound quality - these are for you. If you want true brightness and great lows there are far better products available for the price.
Response from sony.comBy Sony North America Customer Support, October 18, 2025
Hi L Thomas,
We truly appreciate your detailed feedback, particularly regarding the 30mm drivers and your preference for greater brightness and lows.
While the physical driver size is just one component of the acoustic design, we recognize that sound preference is highly personal. We want to ensure you know that these headphones provide extensive ways to customize the audio profile exactly to your liking!
By using the Sony | Sound Connect app, you can access the built-in equalizer and other customizable options to manually adjust the bass (Lows) and treble (Brightness) settings, which can significantly transform the sound to feel "more alive" for you.
Here's a complete list of the many ways in which you can customize your WH-1000XM6 through the Sony | Sound Connect App
https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856857.html?search=What%20you%20can%20do%20with%20the%20%E2%80%9CSony%20%7C%20Sound%20Connect%E2%80%9D%20app
Thank you again for your valuable review and for considering Sony products!
Best regards,
Dominick
We truly appreciate your detailed feedback, particularly regarding the 30mm drivers and your preference for greater brightness and lows.
While the physical driver size is just one component of the acoustic design, we recognize that sound preference is highly personal. We want to ensure you know that these headphones provide extensive ways to customize the audio profile exactly to your liking!
By using the Sony | Sound Connect app, you can access the built-in equalizer and other customizable options to manually adjust the bass (Lows) and treble (Brightness) settings, which can significantly transform the sound to feel "more alive" for you.
Here's a complete list of the many ways in which you can customize your WH-1000XM6 through the Sony | Sound Connect App
https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856857.html?search=What%20you%20can%20do%20with%20the%20%E2%80%9CSony%20%7C%20Sound%20Connect%E2%80%9D%20app
Thank you again for your valuable review and for considering Sony products!
Best regards,
Dominick
Written by a customer while visiting sony.com
Posted by: Zodiak713
Gender:Male
Verified Purchase:Yes
These headphones could easily be a 5/5 star product if you are reviewing based on sound quality however the build quality nearly makes them impossible to recommend, I originally bought the silver version and after wearing them once in an air conditioned room skin oils already started to stain the ear pads for the product. I ended up returning them and getting hte black version and while it is less noticeable on the black model its still happening. I.do not use these headphones for working out just for commuting and office work so sound quality is more important but its still frustrating given the price that this problem is happening.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, September 7, 2025
Hi Zodiak713! Thanks for reaching out and sharing your feedback on the WH-1000XM6 headphones. We're really sorry to hear you're having trouble with the ear pads staining. We completely understand your frustration. We truly appreciate you bringing this to our attention. We want our products to be a great experience all around and issues like this are things we take seriously. We're constantly working on improving our materials and designs. We're glad to hear you're happy with the sound quality and we hope the black model works out better for you in the long run. We appreciate you giving Sony a chance with this product. Sincerely, Estefany
Written by a customer while visiting sony.com
Customer Rating
5
XM6 - Best ANC headphone
on August 17, 2025
Posted by: xm6loveraboveall
Basically perfection there is no way there are better headphones than this. The only real complaint is the clamping that you initially get but it’s natural and goes away within a week. Everything else about the XM6 is worth the price and even beyond.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, August 18, 2025
Hi xm6loveraboveall,
Thank you for choosing Sony!
We're truly heartened to learn that the WH-1000XM6 headphones have made such a great impression on you. Your feedback about the initial clamping is appreciated, and we're glad to hear it quickly becomes comfortable. Thank you for sharing your experience and highlighting their exceptional value.
Best regards,
-Fred
Thank you for choosing Sony!
We're truly heartened to learn that the WH-1000XM6 headphones have made such a great impression on you. Your feedback about the initial clamping is appreciated, and we're glad to hear it quickly becomes comfortable. Thank you for sharing your experience and highlighting their exceptional value.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
1
Don't buy these if you plan to use them for work
on August 15, 2025
Posted by: dgrove153
Sony released an update several months ago that broke the ability to use these headphones in meetings. Any other audio that plays stops any audio/mic usage in a zoom/teams/whatsapp meeting until you reconnect them. It's been months with only no-info HR style responses. Several months without fixing a critical bug, wouldn't buy from Sony again, unfortunately they bricked my headset with this update after my return window.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 16, 2025
Hi Dgrove153,
We're truly sorry to hear about the difficulties you've been experiencing with your Sony - WH1000XM6 headphones. We understand how important reliable audio and microphone performance is during meetings, and we want to help get this resolved.
Here are a few steps that can help restore proper functionality:
1- Check for a new Software Version - Sometimes when there's a bug or software glitch a follow-up update is released to fix those problems. You can download and use the Sony Headphones Connect app to verify if your headphones are up to date.
2- If you're doing video/phone calls on your computer - Please ensure that on the microphone setting of your computer or app is selected (WH-1000XM6 Hands-Free) or (WH-1000XM6).
3- Confirm that the microphone setting is enabled in the Sony Headphones Connect app - Open the app, go to My device > Device settings > System.
4- Perform a factory reset - If the issue continues, we recommend resetting the headphones. You can find the step-by-step instructions here:
https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863306.html?search=reset
If you've tried the steps above and the problem persists, please reach out directly to our technical support team for further assistance at:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Regards,
Dominick
We're truly sorry to hear about the difficulties you've been experiencing with your Sony - WH1000XM6 headphones. We understand how important reliable audio and microphone performance is during meetings, and we want to help get this resolved.
Here are a few steps that can help restore proper functionality:
1- Check for a new Software Version - Sometimes when there's a bug or software glitch a follow-up update is released to fix those problems. You can download and use the Sony Headphones Connect app to verify if your headphones are up to date.
2- If you're doing video/phone calls on your computer - Please ensure that on the microphone setting of your computer or app is selected (WH-1000XM6 Hands-Free) or (WH-1000XM6).
3- Confirm that the microphone setting is enabled in the Sony Headphones Connect app - Open the app, go to My device > Device settings > System.
4- Perform a factory reset - If the issue continues, we recommend resetting the headphones. You can find the step-by-step instructions here:
https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863306.html?search=reset
If you've tried the steps above and the problem persists, please reach out directly to our technical support team for further assistance at:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
4
Almost the best ever!(pinched by spring on hinges)
on August 14, 2025
Posted by: Andy Campano
Gender:Male
I'm including a pic so you can see how I fixed the comfort issues I was having because of the spring-loaded hinges on the ear cups. I'm really disappointed that Sony decided to reinvent instead of keep free-floating hinges on the ear cups like every other headphone out there in existence!!
Other than that glaring mishap these are the best sounding headphones out there for music... which makes it truly a shame.... hopefully with the XM7 they can return to free floating hinges and give us just a little more room to breathe in the earcups, perhaps take a lesson from Bose or Bowers bc they do it very very well.
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, August 14, 2025
Thank you for taking the time to share your incredibly detailed feedback on the WH-1000XM6. We sincerely appreciate you sending us a picture of your solution, and we're truly sorry to hear that the design of the ear cup hinges has caused comfort issues. This is not the experience we aim to deliver.
We understand your frustration with the changes from previous models, and your insights are invaluable. Our engineering team is always working on improving our products, and we'll be sure to pass your specific comments about the spring-loaded hinges and the need for more room in the ear cups directly to them. We take all feedback seriously as it helps guide future product design.
We are so pleased, however, to hear that you consider these to be the "best sounding headphones out there for music." That truly means a lot to us. We collaborated with world-renowned audio engineers to deliver unparalleled sound clarity and precision, ensuring you can feel every detail and beat in your music.
Thank you for being such a dedicated Sony customer and for sharing your honest experience. We hope you continue to enjoy the music.
Best regards,
Gus, Sony North America Customer Support
We understand your frustration with the changes from previous models, and your insights are invaluable. Our engineering team is always working on improving our products, and we'll be sure to pass your specific comments about the spring-loaded hinges and the need for more room in the ear cups directly to them. We take all feedback seriously as it helps guide future product design.
We are so pleased, however, to hear that you consider these to be the "best sounding headphones out there for music." That truly means a lot to us. We collaborated with world-renowned audio engineers to deliver unparalleled sound clarity and precision, ensuring you can feel every detail and beat in your music.
Thank you for being such a dedicated Sony customer and for sharing your honest experience. We hope you continue to enjoy the music.
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Posted by: Frosty777
Gender:Male
Verified Purchase:Yes
The noise canceling on these are amazing. I didn’t believe people at first when they said it was that good and now, I’m a believer
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, August 6, 2025
Hi Frosty777!
We are thrilled to hear that you’re impressed with the noise canceling on the WH-1000XM6 headphones!
It truly is a remarkable feature that allows you to immerse yourself in your music without any distractions.
Thank you for choosing Sony and for sharing your experience with us!
Best regards,
Estefany
We are thrilled to hear that you’re impressed with the noise canceling on the WH-1000XM6 headphones!
It truly is a remarkable feature that allows you to immerse yourself in your music without any distractions.
Thank you for choosing Sony and for sharing your experience with us!
Best regards,
Estefany
Written by a customer while visiting sony.com