Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Black
Average customer rating
3.7
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
20
4 Stars
5
3 Stars
3
2 Stars
6
1 Star
6
64%of customers recommend this product.
(
21 out of
33)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Black
Posted by: KitKat FV
Gender:Male
Verified Purchase:Yes
I've had these for a few months now, and overall they are the best headphones for quality, comfort, sound, and anything in between. Best noise canceling out right now, decent equalizer and really comfortable.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 12, 2026
Hi KitKat FV,
We are immensely pleased to hear that your WH-1000XM6 headphones have proven to be the best choice for your audio needs over the last few months. It is fantastic to know that the noise canceling, sound quality, and comfort are providing you with such an enjoyable listening experience.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
We are immensely pleased to hear that your WH-1000XM6 headphones have proven to be the best choice for your audio needs over the last few months. It is fantastic to know that the noise canceling, sound quality, and comfort are providing you with such an enjoyable listening experience.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
While using the headphones left ear is constantly paining due to uncomfortable ear pads. It’s spoiling the whole experience. It’s really uncomfortable to wear it for half and hour.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, January 5, 2026
Hello there,
Thank you for considering Sony products.
We sincerely apologize for the discomfort you are experiencing with the left ear pad of your WH-1000XM6 headphones. We understand how this issue can negatively affect your overall listening experience, and we truly regret any inconvenience caused.
To help improve comfort, please ensure the headphones are properly fitted: the ear pads should fully cover your ears without pressing too tightly, and the headband should rest gently on the top of your head. Adjusting the position of the ear cups may also help alleviate pressure. For detailed guidance, you may find this reference helpful: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html.
Please be assured that your feedback is very important to us and does not go unnoticed. We will forward your concerns to the dedicated Sony team for thorough review as part of our ongoing efforts to enhance product quality and user comfort.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
-Fred
Thank you for considering Sony products.
We sincerely apologize for the discomfort you are experiencing with the left ear pad of your WH-1000XM6 headphones. We understand how this issue can negatively affect your overall listening experience, and we truly regret any inconvenience caused.
To help improve comfort, please ensure the headphones are properly fitted: the ear pads should fully cover your ears without pressing too tightly, and the headband should rest gently on the top of your head. Adjusting the position of the ear cups may also help alleviate pressure. For detailed guidance, you may find this reference helpful: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html.
Please be assured that your feedback is very important to us and does not go unnoticed. We will forward your concerns to the dedicated Sony team for thorough review as part of our ongoing efforts to enhance product quality and user comfort.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
2
Decent sound quality, awful comfort
on December 31, 2025
Posted by: Matt11
Gender:Male
The XM6 has added these little springs into the hinges on the ear cuffs, presumably to keep the seal on them tight for noise cancelling I guess? But the real effect is that the cuffs constantly pinch inwards on the upper jaw, making them VERY uncomfortable to wear for long periods of time. Audio quality seems good enough, but don't buy these if you're going to wear them for long stretches. I bought them for work, and may have to return them.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 2, 2026
Hi Matt11,
Thank you for taking the time to share such a detailed review of the WH-1000XM6. While we are glad to hear you are enjoying the audio quality, we are truly sorry to learn that the new hinge design is causing discomfort during your workdays.
Feedback like yours is invaluable because it highlights how specific engineering changes translate to real-world use. Please be assured that your comments have been shared directly with our product development team as they look for ways to improve the ergonomic experience of our future designs.
Thank you for considering Sony and helping us improve!
Regards,
Dominick
Thank you for taking the time to share such a detailed review of the WH-1000XM6. While we are glad to hear you are enjoying the audio quality, we are truly sorry to learn that the new hinge design is causing discomfort during your workdays.
Feedback like yours is invaluable because it highlights how specific engineering changes translate to real-world use. Please be assured that your comments have been shared directly with our product development team as they look for ways to improve the ergonomic experience of our future designs.
Thank you for considering Sony and helping us improve!
Regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
5
Would recommend
on December 31, 2025
Posted by: qxct
Gender:Male
Really good sound quality and stable build with easy accessibililoty. also super portable and last a while. Probably the best wireless headphones i bought would differently recommend if you like clean audio with eq customization. They don’t have the strongest base but they still have good base
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, December 31, 2025
Hi qxct!
We really appreciate you sharing your thoughts and recommending the WH-1000XM6 to others looking for that clean audio experience.
It is fantastic to know that these are the best wireless headphones you've owned so far. It’s great to hear that you're finding the build stable and the portability perfect for your needs.
Thanks for choosing Sony!
Best regards and a Happy New Year to you,
Estefany
We really appreciate you sharing your thoughts and recommending the WH-1000XM6 to others looking for that clean audio experience.
It is fantastic to know that these are the best wireless headphones you've owned so far. It’s great to hear that you're finding the build stable and the portability perfect for your needs.
Thanks for choosing Sony!
Best regards and a Happy New Year to you,
Estefany
Written by a customer while visiting sony.com
Customer Rating
5
So light weight and the best
on December 26, 2025
Posted by: Bill6853
Gender:Male
They are light weight and the noise canceling is goood!!
I was debating on getting the xm6 or apples Max headphone and glad I got these. I do wish they were louder at full volume but it’s probably safer that they are not lol. Great headphones. I’m very happy with them!
I was debating on getting the xm6 or apples Max headphone and glad I got these. I do wish they were louder at full volume but it’s probably safer that they are not lol. Great headphones. I’m very happy with them!
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, December 26, 2025
Thank you for sharing your experience!
We are so glad you chose the WH-1000XM6! It’s great to hear that you’re happy with your decision—especially considering the other premium options out there. We definitely prioritize a balanced, high-fidelity sound stage, and your ears will certainly thank you later for that sensible volume ceiling!
Enjoy that great sound and the incredible noise cancellation. Thank you for choosing Sony!
Best regards,
Gus, Sony North America Customer Support
We are so glad you chose the WH-1000XM6! It’s great to hear that you’re happy with your decision—especially considering the other premium options out there. We definitely prioritize a balanced, high-fidelity sound stage, and your ears will certainly thank you later for that sensible volume ceiling!
Enjoy that great sound and the incredible noise cancellation. Thank you for choosing Sony!
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
5
six seven
on December 12, 2025
Posted by: Trae Young
got for birthday no regrets just ear pad material is buns
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, December 13, 2025
Hi Trae Young,
Thanks so much for sharing your feedback on the WH-1000XM6 headphones, especially since they were a birthday gift!
It brings us great joy to hear that you're happy with your new headphones overall! We definitely hear you on the ear pad material, and we appreciate you letting us know. We're always looking at ways to make things better.
We appreciate you choosing Sony!
Best regards,
Estefany
Thanks so much for sharing your feedback on the WH-1000XM6 headphones, especially since they were a birthday gift!
It brings us great joy to hear that you're happy with your new headphones overall! We definitely hear you on the ear pad material, and we appreciate you letting us know. We're always looking at ways to make things better.
We appreciate you choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Posted by: MGUser
Verified Purchase:Yes
very disappointed. mic failed on first teams use. Cheap set worked much better.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, December 9, 2025
Hello MGUser,
Thank you for considering Sony products.
We’re very sorry to hear about the issues you experienced with the WH-1000XM6 microphone during your Teams call. Your frustration is completely understandable, and we apologize for any inconvenience this has caused.
To help resolve this, we strongly recommend following these steps:
1. Firmware Update to Version 3.0.0: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433
2. Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863306.html
3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Thank you for considering Sony products.
We’re very sorry to hear about the issues you experienced with the WH-1000XM6 microphone during your Teams call. Your frustration is completely understandable, and we apologize for any inconvenience this has caused.
To help resolve this, we strongly recommend following these steps:
1. Firmware Update to Version 3.0.0: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433
2. Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863306.html
3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
5
Is the music live???
on December 4, 2025
Posted by: Taylor Jr
Gender:Male
I bought these headphones about 3 weeks ago and I'm going to tell you they are the best I ever had. The music is so clear and crisp you can hear the lowest instrument in any song and the surround sound is just unbelievable. I highly recommend these headphones from Sony. You will not be disappointed. And if I can suggest a song for your first play on these headphones try the band Yes.. and the song Roundabout. You will not be disappointed.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, December 4, 2025
Hi Taylor Jr!
Thank you for the glowing recommendation and for sharing your experience with your WH-1000XM6 headphones.
We are delighted to hear you've found the sound so clear and crisp, letting you pick up even the lowest instruments!
We appreciate your decision to go with Sony!
Best regards,
Estefany
Thank you for the glowing recommendation and for sharing your experience with your WH-1000XM6 headphones.
We are delighted to hear you've found the sound so clear and crisp, letting you pick up even the lowest instruments!
We appreciate your decision to go with Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com