Thanks for your inquiry. Both earbuds of our JBL Vibe Beam should automatically turn On once it's outside the charging case. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. Also, please make sure that the left/right balance control is set to default (centered). Check the balance control on your source device by going to the "Accessibility" settings, on your music player app. This is commonly found in the playback or EQ settings, and on our JBL Headphone App. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

We appreciate your feedback. We understand that our JBL Vibe Beam did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. Our JBL Vibe Beam comes with the JBL Headphones App which allows you to adjust the equalizer settings to improve bass and treble outputs. Another issue could be the audio source you're using might have its own built-in equalization or processing that is affecting the sound. Try playing the same music from a different source to see if the issue persists.