Thanks for your feedback. We're here to help with your JBL Vibe Beam. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back in the case. To remove the ear tips, please try twisting it. To give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. If you need more help, please contact our customer support.

Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue, and do the following in order. First, go into the app and clear the Cache, then uninstall the app from your device. Next, forget or unpair the JBL Vibe Beam from the Bluetooth list on your device, then reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone). Third, reset the earbuds. After that, pair them to your device. Play some music to ensure a good Bluetooth connection. Lastly, download and install the app, open the app, and allow all permissions (the app will not function without permissions). When the app opens, it should find your speaker and function properly. Please know that we can not guarantee the use of our app when using Beta versions of Operating Systems. If the issue remains, please contact us.