Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Average customer rating
3.5
(102 Reviews)
Rating breakdown 102 reviews
5 Stars
39
4 Stars
19
3 Stars
17
2 Stars
8
1 Star
19
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Customer Rating
4
Fitting
on February 8, 2023
Posted by: SandyD
from Virginia
[This review was collected as part of a promotion.] These fit nicely and comfortably in the ear. I wear them about an hour every morning at the gym. The sound quality is awesome as with all my JBL products. The bass is just right and treble is spot on! The only thing I dislike is getting them out of case, it’s a bit cumbersome. Comes with 3 size ear pieces. The case is sleek In design and fit comfortably in pocket. The buds stay in place the whole time without discomfort. After about 6 hrs of use battery life is still good. Very easy to connect to phone and touch button on side of ear bud is easy to use and understand. Would highly recommend. Great noise cancellation as well. Love Em!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Groovy
on February 8, 2023
Posted by: Twigs
from North Carolina Coast
[This review was collected as part of a promotion.] I let these break in for a few days to let them grow into their full potential. Not sure what the actual battery life was, but during the break in period they only needed recharging once. Connection to my phone was instantaneous every time I pulled these gems out of the case. Same goes with the tap commands flawless and without any hint of hesitation. Comfort was O K and never found a fit that was comfortable over along period of time. Sound clarity was there without the bass overpowering the vocals. To summarize, I found that the price point commensurates with the sound quality. The packaging, charging simplicity, connection ease, tap commands, etc, brings super convenience with some caveats
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Really good sound and base with a perfect fit
on February 9, 2023
Posted by: alarmatwork
from Estonia
[This review was collected as part of a promotion.] These are really good sounding little sound makers aka earbuds. They deliver clear highs and very good base sound as promised. And they sit very naturally and conformably in the ear. Even for me who has trouble with normal earbuds constantly falling out from the ear they fit really tightly. Only time they tend to fall of from the ear if you have to crouch to pick up something from the floor. Also they are not meant for sleeping, they are comfortable while putting your head on the pillow, but they tend to fall off from your ear easily.
I would use them while doing everyday tasks, office environment and maybe even with jogging, but not for any too active sport or activity.
I would use them while doing everyday tasks, office environment and maybe even with jogging, but not for any too active sport or activity.
Connecting to the phone went smoothly. If I could add one more thing for them, it would be NFC connecting, although for this price level is ok not to have this feature.
Build quality is solid.
Build quality is solid.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
A great well designed set of earbuds
on February 3, 2023
Posted by: Jwill_n
from Friendship, Arkansas
[This review was collected as part of a promotion.] Great design with a lot of features and outstanding sound quality. You can customize the sound in the app and get even more bass or more treble whatever you prefer and they have different modes like pass through and transparency mode. The design is super sleek with a premium feeling build quality, they also feature touch controls on the front of each bud to control playback and the voice prompts that play is a nice clear voice unlike other products I’ve used. Out of the box you get different size ear tips, a usb c charging cable, and your paperwork. When it comes to the case it’s a nice matte finish that feels very solid and is a good size for pockets the magnets on the case are strong and provide a satisfying closure and the lid doesn’t wobble it feels solid also. On the front of the case it features a clear led battery indicator that is nice and easy to see.
Overall if you want a great pair of true wireless earbuds I highly recommended you give these a try they don’t disappoint.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Meh
on January 10, 2024
Posted by: SlothTech
from Oklahoma City, OK
These headphones would be 5 ⭐ but they have 2 major issues, one is that radio waves from certain FM stations cause breaks in the connection, and 2 after a few months they stop making a solid connection. As far as the audio quality it's on par for the price range but the major bonus you get is the durability of the earbuds, I had a set where one of the earbuds fell into a deep fryer vat and after drying it continued to work for months. Unfortunately untill JBL is able to fix the connection issues I do not believe I will be buying any more.
Response from jbl.comBy Customer Support, Customer Support, January 12, 2024
We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issue. First, make sure there is a clear line of sight between devices to avoid interference. Shut down unused Bluetooth devices that could cause interference. Avoid concrete/brick walls that interrupt the signal. Open spaces like parks can also cause issues with Bluetooth signals. Last is the reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than five seconds. If the issue remains, you may contact our customer support at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-S: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
3
Comfy but no bass
on October 13, 2023
Posted by: RicEvans
Zero bass response. Very comfortable. I like the app interface. But performance lacks.
By Customer Support, October 13, 2023
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the sound quality of our JBL Vibe Beam didn't meet your expectations. We recommend downloading the JBL Headphones App and customizing the EQ settings of the earbuds to your preference. Our goal is to constantly improve, and we will share your feedback with the appropriate team. If you have any additional questions or concerns, please don't hesitate to reach out to our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Can't Bluetooth to two devices at once.
on April 3, 2023
Posted by: Mat The W
from Flagstaff
A solid set of earphones. with some good customization. however, It doesn't seem to be able to support 2 devices at once. which is a big drawback for me, I love to connect with my partner's phone or laptop and be able to play music on either and not have to repair or switch earphones
By Customer Support, April 3, 2023
Thank you for your feedback on our JBL Vibe Beam. You may want to check our JBL Live Free 2 TWS as this has the Multi-Point Connection feature where you can quickly switch your headphone input from one Bluetooth device to another.
Written by a customer while visiting jbl.com
Customer Rating
1
easily droppable
on July 3, 2023
Posted by: Xx420ThugGangsterxX
I drop these, every time I take them out and put them inside the case. you have to be so careful not to drop these and look like a mess in public. I urge the team to look into this problem because it's pretty ridiculous this made it to the final product. Please note, I have skinny fingers and it's usually easy to handle smaller sized objects like my old air pods.
it doesn't deserve a 1 star, great quality, great sound, but doesn't work in the apple ecosystem. i would give them a solid 3.5 if it weren't for the ergonomics. I gave a 1 star hoping other impatient people reading reviews would read mine. I'm disappointed that they're so annoying and slippery to handle/remove from their case.
By Customer Support, July 4, 2023
Thank you for sharing your thoughts with us. We appreciate your feedback and value your input. As a company, we are dedicated to consistently improving our product and providing an exceptional user experience. Your comments will be taken into careful consideration as we continue to enhance our offerings.
Written by a customer while visiting jbl.com