Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Average customer rating
3.5
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
42
4 Stars
21
3 Stars
20
2 Stars
8
1 Star
20
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Customer Rating
4
battery good!
on December 25, 2025
Posted by: bob2743
from Washington dc
The battery is amazing!! goes to 100 percent really fast and doesnt run out fast
Written by a customer while visiting jbl.com
Customer Rating
5
Grandson likes them
on January 4, 2026
Posted by: Nonni70
from Austin, TX
I bought these for my grandson for Christmas. He asked specifically for this brand and type. He uses them at school and says they work well.
Written by a customer while visiting jbl.com
Customer Rating
3
on January 27, 2026
Posted by: Bob27779864
Would be 5 stars if the button wasn't like a touchscreen. Every adjustment pauses, pretty annoying.
Response from jbl.comBy Customer Support, January 27, 2026
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
on March 24, 2026
Posted by: Epstien
Good sound quality just wish there was more bass and they fit in my ears better.
Written by a customer while visiting jbl.com
Customer Rating
1
Once you lose them, dont bother looking for them
on April 19, 2026
Posted by: Nanita
One you lose them, you can never find them. I lost these headphones after always having them close by, seems that without them connected you can find them. You cannot track them if their in the case and you have lost both the headphones within the case. I find it an inconvenience that a company makes an app with such a feature but messes it up by making it only for the ear pieces themselves, I feel they need to acknowledge that people lose things and with the case I have being in black and the case is relatively small its a major inconvenience once you lose them so please add a tracking feature to the case unless the whole motive was to keep them easy to lose, hard
Response from jbl.comBy Customer Support, April 19, 2026
Thanks for your feedback on our JBL Vibe Beam. We appreciate your input, and we'll make sure to forward it to the appropriate team. You may contact us for possible options and further assistance here: https://support.jbl.com/us/en/customer-service/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
on April 26, 2026
Posted by: Anonymous
from Illinois
Sound Quality Is Good but Not comfortable . Battery life for 4 star
Response from jbl.comBy Customer Support, April 27, 2026
We appreciate your feedback on our JBL Vibe Beam and understand that the comfort did not meet your expectations. We'll make sure to share your feedback with the appropriate team. We recommend trying different ear tip sizes to achieve a proper seal and better comfort, angling the ear tip slightly downward and gently twisting the earbud to secure it in place.
Written by a customer while visiting jbl.com
Customer Rating
5
Love!
on April 30, 2026
Posted by: HayJo
from Indianapolis, IN
I love them. They’re perfect. I dropped my old JBL earbuds outside and it rained that night and one wouldn’t hold a charge after that: I had to replace them IMMEDIATELY bc they’re perfect for work days. They are great value and have amazing sound quality. They also fit in my ears very comfortably.
Written by a customer while visiting jbl.com