Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Average customer rating
3.5
(102 Reviews)
Rating breakdown 102 reviews
5 Stars
39
4 Stars
19
3 Stars
17
2 Stars
8
1 Star
19
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Customer Rating
5
Ear pods
on August 27, 2025
Posted by: Mee mee
Great purchase my grandson loves them Uses them every day!
Written by a customer while visiting jbl.com
Customer Rating
1
I hate this warranty replacement
on September 12, 2025
Posted by: durbs
got these as a replacement warranty. They have so many unnecessary features, like the audio switch with it really freaking annoying. the right side doesnt alway charge. they dont always find each other when they connect.
They took the tune235 platform which was incredible and completely trashed it.
They took the tune235 platform which was incredible and completely trashed it.
Response from jbl.comBy Customer Support, September 12, 2025
Thanks for your feedback. We recommend cleaning the contact pins on both the case and earbuds with a cotton swab dipped in alcohol. Please ensure the pins are completely dry before placing the earbuds back in the case and using them. If you need further assistance, please contact us through this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Truly Sound Nice
on September 16, 2025
Posted by: Jayu B
from DE
JBL Vibe Beam Purchased few weeks ago, Exellent it Sounds the Bass, Vocal, Jazz, Easly Connected Ambient alert & talk true features are helpfull. Even though I purchased Refurbished still like New Highly recommend headphones buds.
Written by a customer while visiting jbl.com
Customer Rating
2
Mostly great.
on October 21, 2025
Posted by: geek613
The product is okay, although it randomly stops working in one or both ears for a few seconds.
Response from jbl.comBy Customer Support, October 22, 2025
Thank you for your inquiry. Please check for walls, obstacles, and other wireless devices that may interfere with the Bluetooth signal. We also recommend unpairing your headphones from your device and then manually pairing them again. To do this, tap the earbuds once; on the second tap, hold for 5 seconds while Bluetooth is enabled on your device. Select the unit to pair. Try pairing your headphones to other devices to know if it is an issue with the source. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Won’t stay in my ears
on October 23, 2025
Posted by: Sparky756
Won’t stay in my ears at all! Just pop out. Wasted money
Response from jbl.comBy Customer Support, October 24, 2025
We appreciate you letting us know about the issue you're experiencing with your JBL Vibe Beam. To improve the fit, we recommend trying different sized ear tips. When inserting the earbuds, a slight downward angle and gentle twisting motion can help them conform to the shape of your ear canal. If you still have concerns, please don't hesitate to contact our customer support team: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
good
on October 24, 2025
Posted by: udin
These fit nicely and comfortably in the ear. I wear them about an hour every morning at the gym. The sound quality is awesome as with all my JBL products. The bass is just right and treble is spot on! The only thing I dislike is getting them out of case, it’s a bit cumbersome. Comes with 3 size ear pieces. The case is sleek In design and fit comfortably in pocket. The buds stay in place the whole time without discomfort. After about 6 hrs of use battery life is still good. Very easy to connect to phone and touch button on side of ear bud is easy to use and understand. Would highly recommend. Great noise cancellation as well. Love Em!!
Written by a customer while visiting jbl.com
Customer Rating
4
indestructible
on October 28, 2025
Posted by: mykaksi
This is a honest straight review as an irresponsible user:
I've dropped the case with the pods in them multiple times in water.
I've forgotten I was wearing them in the shower and they got wet throughout multiple instances.
I've worn them while mini-karting and one accidentally fell out and someone ran over it and it was still functional.
Finally, I've accidentally forgotten it in the washer and dryer multiple times and they still function.
The sound quality is good enough for me, the bass is great. I cannot say more but that these JBL vibe beams are really indestructible, they still have been through a year of brutal wear and still function the same as the day they came in the box.
I've dropped the case with the pods in them multiple times in water.
I've forgotten I was wearing them in the shower and they got wet throughout multiple instances.
I've worn them while mini-karting and one accidentally fell out and someone ran over it and it was still functional.
Finally, I've accidentally forgotten it in the washer and dryer multiple times and they still function.
The sound quality is good enough for me, the bass is great. I cannot say more but that these JBL vibe beams are really indestructible, they still have been through a year of brutal wear and still function the same as the day they came in the box.
Written by a customer while visiting jbl.com
Customer Rating
4
Great set of earbuds!
on November 13, 2025
Posted by: txfear
Nice sound quality, but clumsy to get out of charging station with larger fingers. Happy with the purchase and quality for the price.
Written by a customer while visiting jbl.com