Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Average customer rating
3.5
(102 Reviews)
Rating breakdown 102 reviews
5 Stars
39
4 Stars
19
3 Stars
17
2 Stars
8
1 Star
19
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Customer Rating
2
Not great for gym use
on April 13, 2025
Posted by: Sweaty 22
I bought these for use at the gym and they are not working out very well. The sound quay is vey good but they will not stay in your ear once you start sweating. I have tried various size tips but to no avail. After 20 minutes or so they start feeling loose and then will drop out. I almost lost one for good under the treadmill. I would not recommend them for use in an athletic situation.
Response from jbl.comBy Customer Support, April 14, 2025
Thanks for your feedback. Our JBL Vibe Beam isn’t designed for intense workouts or heavy sweating, which can affect how well it stays in place. If you're looking for a headphone that is specifically designed to be sweat-resistant and has features that help it stay securely in place, you might want to consider our in-ear JBL Endurance series, which is designed for sports use. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
3
Not small enough
on April 15, 2025
Posted by: Vailskibum7
I have small ears and it keeps falling out! I put the smallest ear cap on! I wish they would’ve worked out!
Response from jbl.comBy Customer Support, April 17, 2025
Thank you for your feedback about our JBL Vibe Beam. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need further assistance, please contact our customer support directly: https://support.jbl.com/us/en
Written by a customer while visiting jbl.com
Customer Rating
3
Better fit needed
on April 17, 2025
Posted by: SL9876
I have had these ear pods for about a week. Per previous reviews they are difficult to remove from the charging case and they are very loose in the ear. I have used all three earbuds provided and all three still very easily slip out of my ears. I would never use these while being out of my home, as I am certain I would lose them! The sound is great and since I intended to only use them while at home, I am pleased with the sound quality.
Written by a customer while visiting jbl.com
Customer Rating
1
Garbage features.
on April 20, 2025
Posted by: Sure
Worst headphones I’ve used. I got them for free so no biggie, but I’ve had 10 dollar headphones that are better. Sound isn’t bad. Controls are what’s horrible. They randomly will pause music cause it moved in your ear. The touch sensitive control thought it was touched. Same on the other side. Music turned up to full blast on its own. Threw away right after this.
Response from jbl.comBy Customer Support, April 22, 2025
We appreciate you taking the time to share your feedback with us. We understand your concerns and we're always looking for ways to improve. We appreciate your honesty about the sound quality being acceptable, but recognize that reliable controls are crucial. Your JBL Vibe Beam includes three sizes of ear tips, allowing you to choose the best fit to optimize touch control, comfort and sound. Should you need further assistance, We're here to help. Please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Bad features
on April 28, 2025
Posted by: JBLIto
It's expensive and the base is awful. It looks fancy but it isn't.
Written by a customer while visiting jbl.com
Customer Rating
3
Meh
on May 4, 2025
Posted by: pastrydrew
I bought this a couple weeks ago and I'm not really sure if it's living up to the hype of earbud headphones. The sound is ok, sometimes sounds like a tin can and they fall out all the time. At this point, it seems as well that the battery runs through quickly. I work a six hour shift per se and the battery is down to about 30%. Charged daily. I own the JBL Charge 5 portable speaker and LOVE IT! But I need headphones at work.
Response from jbl.comBy Customer Support, May 5, 2025
Thanks for your feedback. For your JBL Vibe Beam to give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. It is best to try this with all of the provided eartip sizes until you find the one that accomplishes this most easily. As for the battery issue. It is possible that it is losing its capacity. However, it is also possible that the battery is working correctly but depletes more quickly when the volume is very loud and/or the bass has been boosted. Please try to charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to-playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Great product, very happy...
on May 15, 2025
Posted by: Mr j raygoza
I use them daily, very impressed with the quality.. sound is great, charging time is excellent would recommend!
Written by a customer while visiting jbl.com
Customer Rating
3
Too large for people with small ears
on May 30, 2025
Posted by: Debbiedoo02
The ear buds work great and pairing was easy. I did have to return them because they were too big for my small ears and would fall out. They did have spare tips that were supposed to be in different sizes but we're not.
Written by a customer while visiting jbl.com