Customer reviews from motorola.com
Motorola - Refurbished Excellent - moto g power 2025 128GB (Unlocked) - Leaf Green
Average customer rating
4.1
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
64
4 Stars
20
3 Stars
10
2 Stars
10
1 Star
8
86%of customers recommend this product.
(
48 out of
56)
Customer Reviews for Motorola - Refurbished Excellent - moto g power 2025 128GB (Unlocked) - Leaf Green
Customer Rating
2
A Let Down
on March 25, 2026
Posted by: Schmell
I've had my phone for a little over a week now, and I'm pretty disappointed. I have had Samsung phones the last four or five times, so I thought I would try a Motorola phone again. I had a few of these back before the smartphones came out and they were good phones. Trying to use the fingerprint scanner is almost impossible, as it doesn't appear to be big enough. Have never had a phone where I've had a problem with that before this one. And the battery doesn't seem to last any longer than any of the other ones I've had although this one is seems to be bigger than the rest. Don't know if I would ever buy another Motorola again. And, when you have a case on this phone, it's also almost impossible to get the stylus out unless you are poking it with something. Kind of sad all the way around.
Response from motorola.comBy Mitch, Motorola Customer Care, March 31, 2026
Hi Schmell, Thank you for sharing your feedback. We're sorry to hear that your experience with the phone has been frustrating, especially with the fingerprint scanner, battery performance, and stylus accessibility. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
2
Life in the slow lane
on July 29, 2025
Posted by: Jimbomt
from Great falls Montana
I have had 7 Motorola phones in the last 6 years and have been satisfied with every one of them until buying this one. This phone is extremely slow and cheap made. My Ace 1 had a Snapdragon 7 processor and was very good. My other Motorola Power and Stylus 5 g had the Snapdragon 6 and was okay. The processor in the 2025 Motorola power is way too slow
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, August 3, 2025
Hi Jimbomt, We're sorry to hear that your experience with this phone hasn’t lived up to your expectations, especially after being a loyal Motorola user for many years. We appreciate your continued support and your honest feedback about the performance. We’d like the opportunity to look into this further and better understand your concerns. Please check the email we’ve sent you so we can continue the conversation and explore possible solutions. Thank you again for your feedback, value your loyalty, and we are here to help.
Written by a customer while visiting motorola.com
Customer Rating
1
Gorilla Glass?
on June 8, 2025
Posted by: Goodbye_Moto
My Samsung Note 9 lasted 7+ years of drops, water submersion, and general daily abuse. I decided to try the Moto G Power as a budget friendly replacement. Within a week, I dropped it about 3 feet onto concrete and the screen absolutely shattered. It felt like a cheap phone and one drop proves it was a cheap phone. The phone is now in the garbage
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2025
We’re sorry to hear about the damage to your phone. We know how frustrating it is to experience a screen break like that. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
Written by a customer while visiting motorola.com
Customer Rating
3
Good phone; terrible ringtone selections.
on September 24, 2025
Posted by: Kodiak
The Moto G Power 2025 is a real nice phone. I wish it had some of the old ringtones and notifications that I had with my retired Motorola phone. For those who want free ringtones, I found the following website: https://meloboom.com/en
Response from motorola.comBy Mitch, Motorola Customer Care, September 25, 2025
Hi Kodiak, Thank you for your feedback! We’re glad to hear you’re enjoying your phone. We understand that ringtone options are important, and we appreciate your suggestion about the older tones. You can also explore additional ringtones and notifications through the Google Play Store or compatible websites, as you mentioned. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Nice phone
on December 25, 2025
Posted by: Sleepout1
Nice phone for the money, but it's a nightmare transferring everything from old phone to new phone. Omg we're literally into the second day trying to fix things.
Response from motorola.comBy Mitch, Motorola Customer Care, December 26, 2025
Hi Sleepout1, Thank you for sharing your experience. We're sorry to hear that transferring your data has been so challenging. To help make the process easier, please follow this link for step-by-step guidance on using Motorola’s transfer tools: https://en-us.support.motorola.com/app/utils/guided_assistant/g_id/2683. This guide walks you through moving contacts, messages, photos, and apps from your old device to your new one.
Written by a customer while visiting motorola.com
Customer Rating
1
Not compatible with Xfinity Mobile!
on July 16, 2025
Posted by: Mofo
from Joliet IL
Why isn't this phone compatible with Xfinity Mobile?
Just ordered the new 2025 Motorola Moto g power and come to find out it's not compatible with my current carrier! This is crazy!
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, July 17, 2025
Hi Dennis, thank you for leaving a short feedback. We're sorry to hear about the problem you are facing with your phone. We have sent you an email to explain further. We can discuss it there.
Written by a customer while visiting motorola.com
Customer Rating
3
Run away from this phone
on July 30, 2025
Posted by: ElongEG
from Spencer Ohio
I got this phone a mo ago and the charging has been a nightmare i call cricket and said i would like a replacement and they told me i would have to send it back to you and will not replace it it has all my data on it and i need to transfer the data before i could send it back to you what am i to do with a phone i cant charge stay away from this phone .....
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, July 31, 2025
Hi ElongEG, We're sorry to hear about the trouble you've experienced with charging and understand how frustrating this must be. We'd like to look into this. We have sent you an email to further help.
Written by a customer while visiting motorola.com
Customer Rating
5
It's cool
on November 22, 2025
Posted by: Retirdbadboy
from Cleburne Texas
It was all right until Google snippets got me hacked on Facebook Facebook is bad
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 25, 2025
Thank you for sharing your experience, Retirdbadboy. We’re glad to hear the phone has been working well for you. Regarding what happened with your Facebook account, that sounds frustrating. While we don’t manage third-party platforms, we recommend updating your Facebook password, turning on two-factor authentication, and reviewing recent login activity for added security. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com