Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
1
dont buy
on September 1, 2025
Posted by: jreyes
terrible battery, its a lie it lasts 25 hours, i bought this computer because of the battery and it disappointed me
Response from Samsung USBy R&R Team, May 8, 2026
Hello Jreyes, Thank you for reaching out to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. Your constructive feedback allows us to make improvements on our devices. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Book5 Pro battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please take a moment to review, "Reduced battery life on Samsung PC" to help resolve what you may be experiencing with your PC. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer. - Debra
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