Customer reviews from apc.com
APC - Wall Mount, Security and Environmental Appliance, NetBotz, 755 without PoE Injector - Black
Average customer rating
2
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
6
17%of customers recommend this product.
(
1 out of
6)
Customer Reviews for APC - Wall Mount, Security and Environmental Appliance, NetBotz, 755 without PoE Injector - Black
Customer Rating
1
Terrible UI with fewer option. Broke after 2 month
on January 29, 2021
Posted by: DRLN
from Chicago, IL
The only good thing about this thing is the camera is better than the older models. Aside from that the UI for this camera is terrible. The options to customize the notifications for this device is also very limited. The whole device broke after 2 months. It would no longer boot back up. There is no physical reset button, so the only thing support can do is replace our device. This is a waste of money. Stick with your older netbotz 355 or 455 for as long as you can.
Cons: Difficult to Use, Difficult Maintenance, Difficult Management, Too Expensive, Low Confidence in 24/7 Uptime
Response from apc.comBy APCbySchneider, April 4, 2024
Thank you for taking the time to provide feedback about our unit. I am sorry to hear that you had a bad experience with our unit. If you or anyone else reading this review is having issues with the unit please to do not hesitate to reach out to an APCbySchneider support team. For fastest service click the Get Help button in the bottom right hand corner.
Written by a customer while visiting apc.com
Customer Rating
1
Broken devices passed off as working.
on November 15, 2021
Posted by: FrustratedIT
from Milwaukee, WI
My employer purchased 10 NetBotz 755s. Out of the original 10, 8 showed a bug where the devices would reboot randomly. 1 stopped powering up. We worked with support for 6 months troubleshooting our network hardware, trying different firmware versions, and getting 7 RMA units. 2 of the 7 RMA units are working as expected, while 2 fail to power up after less than 2 weeks and 3 are rebooting randomly.
This device is inherently flawed with no long term fix based on my and other reviewers experiences.
Cons: Part Failure, Lacking Vendor Support, Low Confidence in 24/7 Uptime
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com
Customer Rating
1
Great Camera - Tha's it
on January 10, 2022
Posted by: Leti
from New York
Camera is great but the firmware is unstable. 750 are stable but 755 have been hit or miss. we've ordered 30 and only have 3 working properly. we use DCE to manage all of our UPS, PDU and Netbotz. Camera clips are not being captured by DCE. might be firmware not sure.
Pros: High Quality
Cons: Difficult Management, Too Expensive, Low Confidence in 24/7 Uptime
No, I would not recommend this to a friend.
Response from apc.comBy APCbySchneider, April 4, 2024
Thank you for taking the time to provide feedback about our unit. I am sorry that you running into with our units. The issues have been resolved in the latest versions of our Netbotz and DCE software. If you need assistance in resolving the issue please do not hesitate to reach out to an APCbySchneider. For fastest service please click on Get Help in the bottom right hand corner.
Written by a customer while visiting apc.com
Customer Rating
1
Serious downgrade from previous models
on February 14, 2022
Posted by: Bobat
from Houston, TX
Have used Netbotz appliances for 10+years. Stored data on NFS shares (option no longer available), used time between events to limit data storage (feature not available). This product has been stripped down of features as the price tripled.
Cons: Too Expensive
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com
Customer Rating
5
Great features
on October 14, 2022
Posted by: johnw124
from CA
better camera than the previous model, works in low light conditions
Written by a customer while visiting apc.com
Customer Rating
1
Current version unusable
on February 11, 2021
Posted by: Mitchell
from San Diego, CA
The device configuration is limited to what is included in the firmware and set via web interface. As of now (firmware 5.2.4), many of the most simple, required controls have not been added.
For example it CAN notify you on motion detected or not, but that's pretty much your only setting. So, if that rule is activated, you will be emailed every few seconds till motion is not detected. The option to send one alert every <x> is planned for a later release. So, our device is sitting there essentially unused, with the hope they add enough features to make it worth owning at some unknown point in the future.
Note: I bought this because I had been such a satisfied user of Netbotz in the past. My concern now is with firmware/features. WHEN the firmware re-adds features available via firmware or software for previous Netbotz models, then I would definitely consider revisiting these products.
For example it CAN notify you on motion detected or not, but that's pretty much your only setting. So, if that rule is activated, you will be emailed every few seconds till motion is not detected. The option to send one alert every <x> is planned for a later release. So, our device is sitting there essentially unused, with the hope they add enough features to make it worth owning at some unknown point in the future.
Note: I bought this because I had been such a satisfied user of Netbotz in the past. My concern now is with firmware/features. WHEN the firmware re-adds features available via firmware or software for previous Netbotz models, then I would definitely consider revisiting these products.
Cons: Difficult to Use, Difficult Management
No, I would not recommend this to a friend.
Response from apc.comBy APCbySchneider, April 4, 2024
Thank you for providing feedback about our equipment. I am sorry to hear that you ran into issues with included software firmware. Due to feedback like yours these issues have been resolved in the latest Netbotz firmware upgrades. NetBotz 5.3.5 has improved performance and stability.
Written by a customer while visiting apc.com
Customer Rating
5
Better camera
on December 9, 2021
Posted by: CaliITuser
from Sacramento CA
This has a much better camera than previous model capable of low light. Configured via web page, no longer need Advanced view.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
1
garbage setup process over priced crap
on March 3, 2022
Posted by: justin beibs
from FL
[This review was collected as part of a promotion.] takes forever to boot, setup and properly get into DC Expert compared to the 455 series
Cons: Too Expensive
No, I would not recommend this to a friend.
Response from apc.comBy APCbySchneider, April 4, 2024
Thank you for providing feedback about our units. Due to feedback like yours, NetBotz and Data Center Expert latest software releases have addressed this issue. NetBotz 5.3.5 has improved performance and stability. Data Center Expert 8.0 has improved the NetBotz discovery process. If you run into any issues with the unit please do not hesitate to click the Get Help button in the bottom righthand corner.
Written by a customer while visiting apc.com