Customer reviews from Samsung US
Samsung - Galaxy Watch7 44mm, Silver, LTE - 44.4 mm - 44.4 mm - Heart Rate Monitor - Camera - Heart Rate, Sleep Quality, S - Silver - (2025.0)
Average customer rating
4.5
(4,620 Reviews)
Rating breakdown 4,620 reviews
5 Stars
3,304
4 Stars
785
3 Stars
262
2 Stars
129
1 Star
140
81%of customers recommend this product.
(
1,035 out of
1,273)
Customer Reviews for Samsung - Galaxy Watch7 44mm, Silver, LTE - 44.4 mm - 44.4 mm - Heart Rate Monitor - Camera - Heart Rate, Sleep Quality, S - Silver - (2025.0)
Customer Rating
1
One HUGE flaw
on April 15, 2025
Posted by: Will
from Boise, ID
Expertise:Intermediate
A factory reset every time the battery dies?!? The watch works well, as a whole, but don't EVER let the battery die, or it will complain that it lost connection with your phone. You'd think this may involve just a simple re-pairing, but...no. You factory reset your watch, and then spend the next 4 hours trying to get it reconnected to your phone. This will be the last Samsung product I purchase.
Features
4
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R Team, April 16, 2025
Greetings Will,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be placed on the charger, depending on your settings and how you use your device. If you're experiencing less than expected battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Please take a moment to review, "Samsung smart watch stuck in a boot loop" to help resolve what you have described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, please feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung smart watch stuck in a boot loop
https://www.samsung.com/us/support/troubleshooting/TSG01003223/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be placed on the charger, depending on your settings and how you use your device. If you're experiencing less than expected battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Please take a moment to review, "Samsung smart watch stuck in a boot loop" to help resolve what you have described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, please feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung smart watch stuck in a boot loop
https://www.samsung.com/us/support/troubleshooting/TSG01003223/
Written by a customer while visiting Samsung US
Customer Rating
1
Battery Life
on December 1, 2024
Posted by: Mojo
from Jackson, MS
Expertise:Intermediate
Pretty watch, but the battery is absolutely horrible. What is the point of having a watch to monitor sleep patterns when the battery won't last through the night? This is a huge disappointment. Do not recommend.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, December 2, 2024
We appreciate you taking the time to reach out to us, Mojo. We always look forward to getting insights from our valued customers. The introduction of the new 3nm processor in the Watch7 significantly enhances its daily functionality. This allows users to transition seamlessly between tasks, such as checking the weather and monitoring workouts. This advanced technology not only improves performance but also optimizes battery life, providing extended usage without the need for frequent recharging. As a result, the Galaxy Watch7 is designed to support an active lifestyle, ensuring its reliability throughout the day. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options to help increase your watch's battery life. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery life on 40mm.
on July 24, 2024
Posted by: Chris
from TX
40mm battery life is disgusting. 8 hours with power saving on is a joke. How on earth can you with a straight face, tell customers this thing will last 60 hours on batter saver when it can't last the night? We also ordered a 44mm and it's been great. Avoid the 40mm.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, July 24, 2024
Your honest feedback is greatly appreciated, Chris. Our goal is to provide our valued customers with the best service and products possible. We noticed you were reaching out about the Watch7. Samsung offers a 12-month limited warranty for manufacturer defects through Samsung Care. We also offer an additional warranty for eligible devices through Samsung Care+. Please refer to the link below for instructions on how to troubleshoot this. If this persists after doing so, please reach out to us at Samsung Support so that we can further assist you. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Jason B
Expertise:Expert
Verified Purchase:Yes
Great watch! Great user interface! PLEASE start putting bigger batteries in your watchs. Garmin amoled watches can easily last 2 weeks on a charge and yours maybe 4 days. Thats my only gripe. Thanks for the trade in program too.
I would recommend this to a friend!
Features
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: SamBann
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
Love it. It has so many more features compared to the galaxy watch 4 I started with. I love the galaxy AI feature as well! Battery life is also better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tom T
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I like the looks of the watch, but it won't hold a charge! The battery will run out in less than 10ish hours. The watch won't hold the charge for night which defeats the sleep purpose.
I'm sure if the battery issue is resolved I could change my rating.
I'm sure if the battery issue is resolved I could change my rating.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
4
Response from Samsung USBy R&R Team, July 31, 2024
Thank you for contacting us, Tom. Your feedback is essential for our ongoing improvements. We noticed that you are experiencing a shortened battery life on your new Watch7. We suggest running a diagnostic on your watch battery. Samsung offers a 12-month limited warranty for manufacturer defects. If your watch is paired with a Samsung phone, you can use Samsung Members to conduct a diagnostic on your watch battery. If the test is successful, you'll know that the battery is in good condition. Check out the link attached for options to increase your battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Christy
from Salt Lake City, UT
Verified Purchase:Yes
I am a big Samsung fan, but this watch was a HUGE disappointment. After a week of giving it a shot I just had to return it. Giving Samsung the benefit of the doubt I received a "dud" but if other users are reporting the same issues, then Buyer Beware. The watch did not hold a charge for more than 12-14 hours at a time. So much for tracking daily steps (or heaven forbid, anything more intense) when you have to take it off in the early evening and sit it on a charger in the middle of the high activity part of your day after work. I hardly got to use it for any of the special features because it just drained the battery even faster. No thank you.
No, I would not recommend this to a friend.
Performance
1
Value
3
Response from Samsung USBy R&R Team, August 2, 2024
Thank you for contacting us, Christy. We noticed that you've reached out to share your experience with the new Watch7. The Watch7 features a new 3nm processor that enhances your daily activities. You can easily switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. If your experience shortened battery life, check out the link attached that provides you with options to help optimize your battery. Samsung offers a 12-month limited manufacturer defect warranty through Samsung Care. If this persists, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Shipped wrong band, won't replace.
on August 12, 2024
Posted by: 73km
from Maryland
Expertise:Expert
I think Samsung messed up the pre-order shipment and doesn't want to remedy that. I bought a sport band watch but they sent me a fabric band instead. With hours of phone call with their support team, they still won't get me the sport band. I am not even asking for refund. I just want a sport band. It's a decent watch but the experience ruined it all.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, August 13, 2024
Thanks for your candid feedback. We love to hear from our customer as we continue to make improvements. We understand that you are reaching out to let us know about your new Watch7. The Watch7 and Watch Ultra now come with a Quick Button, which allows you to instantly start and control workouts and assign other functions based on your needs. You can also activate an Emergency Siren for safety. After your workout, you can easily check your stats using the dedicated watch faces for the Galaxy Watch Ultra. These faces automatically switch to Night Mode for better readability in the dark. Additionally, the Galaxy Watch Ultra has a peak brightness of 3,000 nits, ensuring that the screen remains readable even in bright sunlight. We would like to gather more information so that we can assist you regarding your band. Please reach out to us at Samsung Support so that we can get started. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US